The NCIX customer service is nothing special and you will be calling it if you do business with them. On that point if you do business with them then you better put that item you are going to buy into something like pricebat.ca to search for the lowest price available as they will charge you a higher price on their site for the exact same item you are buying from them that is available at a lower price on there. Don't know how much money they scammed me for before I caught on to that rip off they do. That said they are usually pretty good as the shipping is low and you can price match with their shell companies (check the address if it says North Viking Way = NCIX shell) they have on the web to get good deals and if your order has not shipped in a day you damn well better call or it will be a week or so before they get around to you also helps get them off their ass on the partially shipped orders they like to do seems they have never heard of inventory management and its application to modern business practices. Actually they usually have it in stock just in one of the shell companies that they have to transfer it from to get it to you.