Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

BayAreaCoins

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Quote from: elraheeb on May 23, 2017, 05:59:46 AM

they Locked my account too and i sent 2 IDs My identification and driver licences from 5 days ago

no one answer my mails or my complains , never back to me or any respond

they stolen $900

if any updates will post it again

could you tell me what happened with you ?

i submitted 15-5-2017

today is 23-5 no Support at all or any respond

Quote from: BayAreaCoins on May 15, 2017, 11:23:36 AM

My account is now unlocked after my privacy was sufficiently violated for $11. *sigh*

Contact their support on their site again from the main page and let them know that you are waiting for your account to be unlocked.

stomachgrowls

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Quote from: channingwilmer on May 16, 2017, 12:29:02 PM

The decentralization does not seem very decentralized haha. That is why many Bitcoin veterans try to convince people that third party service are not trustworthy and you need to use pc or hardware wallet. Well, now your ID is being kept by XAPO and you can never become anonymous

This is the risk involved when we do make use of 3rd party apps or sites which they do really have the keys of our wallet which means we cant get any amount from that place once they blocked you and you cant do anything about it.Reading the thread, there are already lots of complaints on this things which they do blocked some accounts and didnt respond on its users once they sent a ticket.

elraheeb

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they Locked my account too and i sent 2 IDs My identification and driver licences from 5 days ago

no one answer my mails or my complains , never back to me or any respond

they stolen $900

if any updates will post it again

could you tell me what happened with you ?

i submitted 15-5-2017

today is 23-5 no Support at all or any respond

channingwilmer

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The decentralization does not seem very decentralized haha. That is why many Bitcoin veterans try to convince people that third party service are not trustworthy and you need to use pc or hardware wallet. Well, now your ID is being kept by XAPO and you can never become anonymous

erikalui

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Quote from: BayAreaCoins on May 15, 2017, 11:23:36 AM

My account is now unlocked after my privacy was sufficiently violated for $11. *sigh*

It took me one day to get my account verified and I only provided my ID and Address proof. Your case was even worse but since Xapo is working on too many verification, the delay can be understood. But it's good that they atleast verify accounts and release the funds, while coinbase doesn't even do that. It's time to stop using 3rd party wallets as you need to provide proof to get our own funds back.

BayAreaCoins

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My account is now unlocked after my privacy was sufficiently violated for $11. *sigh*

BayAreaCoins

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Still locked out.

I emailed support today:

"I submitted my account verification 5-05-17 and I'm still locked out of my money.

It was my understanding that this level of verification would take place at much higher dollar account. I've earned $10 off affiliate pay and Xapo locked me out of my account without access of canceling to return my funds and demanded my Social Security number.

I'm request that you please give me access to my account to process my withdraw or verify my files submitted because we are well outside the 96 hour window.

Respectfully,"

BayAreaCoins

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Still locked out.

ModGirl

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I heard that from any other person who is also claiming that xapo often conduct that type of attempt that they lock their members accounts and then ask them to provide their identity documents and after they approve they reopen the account. I do not like that type of attempt because with that attempt we will lose the anonymity and I think it is not related to bitcoin feature to reveal the identity.

goinmerry

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All I can say is, this is really weird.

Disregarding the main point of the concern, why the heck for $10 worth of amount? Currently I have an active account at XAPO in which my bitcoin transaction is regular and obviously all are above $10. Never had an experiencing with locked or freeze account same with Coinbase that's why I want to know where those violations of the others came from. My Moonbit affiliates is not that much for an average of $1 a month based on the current bitcoin price.

To OP, does they tell you the exact thing or reason why it was happened? At least it should have because if only for affiliates matters then that is really crazy.

carlfebz2

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Quote from: Hazir on May 08, 2017, 09:19:24 AM

Quote from: nachius on May 07, 2017, 11:16:21 PM

Coinbase asks for information when buying and selling Bitcoins, but not when using the service as a wallet.

You sure? As far as I know Coinbase is monitoring every bitcoin transaction you made, they have history of suspending/freezing people's accounts if they notice inconsistency.
For them this inconsistency could be just big amount of BTC stored or transferred to your wallet. I bet they will be asking you where this bitcoin come from.

Coinbase is also strict regarding on implementing their TOS and you are correct once they see some unusual activity on your account they can freeze your account anytime and same with the case of OP I'm confused why they locked on the account with $10 on it? Its too small to consider and affiliate earnings don't really violate at all since its on legal way.

Hazir

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Quote from: nachius on May 07, 2017, 11:16:21 PM

Coinbase asks for information when buying and selling Bitcoins, but not when using the service as a wallet.

You sure? As far as I know Coinbase is monitoring every bitcoin transaction you made, they have history of suspending/freezing people's accounts if they notice inconsistency.
For them this inconsistency could be just big amount of BTC stored or transferred to your wallet. I bet they will be asking you where this bitcoin come from.

nachius

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Nobody can be sure sites as big as Xapo are not selling your information. Unless you are making a transaction with Xapo themselves, KYC would not be necessary. Coinbase asks for information when buying and selling Bitcoins, but not when using the service as a wallet.

This reminds everyone that exchanges are not a wallet. Storing money in any type of exchange is asking for bad news. I'm going to follow up on this thread to see if Xapo will (slowly) but eventually release the held money.

BayAreaCoins

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Quote from: el kaka22 on May 06, 2017, 07:49:55 AM

Quote from: BayAreaCoins on May 05, 2017, 03:54:13 PM

they won't allow me to log into my account until I provide my social security #, ID scans, bills and all types of shit.

Yes, you need to clear verification process according to how much you have transacted with them. You can read more on their different verification requirements here : https://support.xapo.com/what-information-do-i-need-to-provide-to-have-a-xapo-account/view=faq

Once we reached next level of transaction history (I faced this when I have completed $3k worth of bitocin transactions with them), they will not allow us to log on. I had to wait 2 to 4 days, after that I got email from them, mentioning my access was enabled.

I have earned $10 of bitcoins through MoonBitcoin affiliate program and they are asking me all the top tier questions before I have access to my $10.

I understood what I was signing up for... what I don't understand is why they aren't following their own terms and freezing access to my funds.

I was not given the option to close my account and withdraw my funds either.

BayAreaCoins

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Account still locked.

mrcash02

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Quote from: Hazir on May 06, 2017, 02:11:33 PM

Xapo, Coinbase or other centralized service/wallet/exchange is bound to respect official AML/KYC law. Which is borderline idiotic at times.
They might have other local rules like ban or freeze your account because they find out you are using their wallet to send money to gambling services.
Bitcoin was invented exactly to battle this kind of situation where you account can be suspended by 3rd party service.
The only online wallet I know which never banned/froze/suspended an account is blockchain.info

It's better to avoid centralized services related to BTC here on the internet. First, they want to make you believe their service is very good, you have advantages when using it (no fees on transactions), but next, they start showing their real face. You need to start paying for transactions, you need to send them your personal informations... That is what happened until now, let's see what happens in the future.

Makes no sense to use centralized wallets for a decentralized currency.

LTU_btc

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Strange thing. Bitcoin amount, worth few thousand bucks cirulated on my Xapo account and they haven't asked my ID, bills, proof of address and etc. And now they as for all these details for just ten bucks recrived from faucet. Shame.

Quote from: alani123 on May 06, 2017, 07:03:19 AM

You agree to certain terms to which you have to conform with when using a service. What is the issue of providing ID to xapo? It is not that big of a hustle anyway.

Let alone, 10$ is not that much.

Give all your personal details for $10? I don't think that everyone want to do that.

PokerFace3

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Quote from: el kaka22 on May 06, 2017, 07:49:55 AM

You can read more on their different verification requirements here : https://support.xapo.com/what-information-do-i-need-to-provide-to-have-a-xapo-account/view=faq

Thank you for the link, now I understand why I had my xapo account got locked but I refused to submit them my documents as I was not having any balances with them when they started denying access to my wallet. (I just opened another wallet and used).

I guess it would be good for people to check the TOS before starting opening accounts with them. At least they should show some important TOSs while signing up with them. That will definitely prevent many hassles.

btccashacc

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I thought i'm the only one who will think twice before uploading my identity to the internet even though for a trusted site. Well let me tell you about my story I was a xapo user I collected some bitcoins and save them out there mostly from faucet, and they locked my account I don't remember the reason why they locked my account i just felt that i didn't against their rules like gambling,scamming or something, Thanks God I didn't put all of my bitcoins out there, i should provide my identity to get my account back, no thanks xapo i'd never do that.

dustboy

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Quote from: Weatherby on May 05, 2017, 04:00:08 PM

I am using xapo wallets for a very long time and i never had an issue regarding the verification of IDs as they never asked me till now. I am not sure why you are forced to do so.Did they change the terms of use conditions to enforce the verification and if so i am not aware of it,like to see if anyone facing these issues other than you.

Same with me, it is 2nd year using xapo but they never asked me for KYC till this time but I do not hope they will ask me for it later. If they ask me to do KYC then I would prefer to stop using their service.

Hazir

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Xapo, Coinbase or other centralized service/wallet/exchange is bound to respect official AML/KYC law. Which is borderline idiotic at times.
They might have other local rules like ban or freeze your account because they find out you are using their wallet to send money to gambling services.
Bitcoin was invented exactly to battle this kind of situation where you account can be suspended by 3rd party service.
The only online wallet I know which never banned/froze/suspended an account is blockchain.info

SONG GEET

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Both xapo and coinbase have very strict, better to say bullshit KYC policy. They ask you lots of details to just store your bitcoin with them. I don't know why they even need our documents if we are not touching any fiat there.

For me electrum and jaxx works perfectly as bitcoin wallet.

el kaka22

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Quote from: BayAreaCoins on May 05, 2017, 03:54:13 PM

they won't allow me to log into my account until I provide my social security #, ID scans, bills and all types of shit.

Yes, you need to clear verification process according to how much you have transacted with them. You can read more on their different verification requirements here : https://support.xapo.com/what-information-do-i-need-to-provide-to-have-a-xapo-account/view=faq

Once we reached next level of transaction history (I faced this when I have completed $3k worth of bitocin transactions with them), they will not allow us to log on. I had to wait 2 to 4 days, after that I got email from them, mentioning my access was enabled.

alani123

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You agree to certain terms to which you have to conform with when using a service. What is the issue of providing ID to xapo? It is not that big of a hustle anyway.

Let alone, 10$ is not that much.

lizardbtc

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Xapo seems the most popular credit card, with an option to send bitcoins for free to others. But yes they ask for IDs thats my

1st reason why I am not using them
2nd is that they are online wallet which means that evventually they might get hacked in the future (I don't say that they will but still)
3rd while having your name they can easily conect to your bitcoin holdings

And don't just put affiliate links to earn, I mean always try to advertise the company that you love and where you love their services.

jossiel

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What? I did used them for sometime with an almost $100 worth of bitcoin there but I haven't experienced this type of disturbance from them.

What's the reason about it? This is unusual and this makes me want to avoid them because I don't want some inconvenience.

It's unfair for the part of their users with that KYC.

Skarner21

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Massive price drop coming...

I think xapo is not safe for now to use for a long time i have a bad experience of using their wallet and until now they are still not resolve the issue..
i am always use their wallet before when i was a collector of bitcoin from many xapo faucet.. but when i was trying to login they are asking for 2fa sending to my mobile number since the there is a time limit to type the code receiving my 2fa code from mobile is delay never login again because of delay sending the code to me.

So i think much better to use other wallet don't use online wallet for now like xapo try electrum or multibit hd wallet.

bitcoin revo

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Quote from: BayAreaCoins on May 05, 2017, 03:54:13 PM

they won't allow me to log into my account until I provide my social security #, ID scans, bills and all types of shit.

Did they at least give you a reason for locking you out?

Iranus

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Quote from: Weatherby on May 05, 2017, 04:00:08 PM

I am using xapo wallets for a very long time and i never had an issue regarding the verification of IDs as they never asked me till now. I am not sure why you are forced to do so.Did they change the terms of use conditions to enforce the verification and if so i am not aware of it,like to see if anyone facing these issues other than you.

They're notorious for their terrible support. It's probably not even worth your time to bother going through the complicated process of letting them verify your ID, you could work for ten times less time and earn that much.

audaciousbeing

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Quote from: BayAreaCoins on May 05, 2017, 03:54:13 PM

I strongly recommend avoiding Xapo website.

I used the site for $10 of affiliate income from Moonbitcoin and they won't allow me to log into my account until I provide my social security #, ID scans, bills and all types of shit.

Think twice before dealing with this shit site or any affiliates that only pay out via them.

KYC for under a $20 bill... no thanks.

I have equally used Xapo and I have not had any issues with them and I am not sure they would want to rubbish their reputation because of that meagre amount of dollars in btc. The reason I could give for them I would say is largely due to the source of the bitcoin you are getting which is from referrals maybe for them to be sure that its not being abused and because its a promotional package, they would want to still expand that population base through getting more information from beneficiaries like you.

Weatherby

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I am using xapo wallets for a very long time and i never had an issue regarding the verification of IDs as they never asked me till now. I am not sure why you are forced to do so.Did they change the terms of use conditions to enforce the verification and if so i am not aware of it,like to see if anyone facing these issues other than you.

BayAreaCoins

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I strongly recommend avoiding Xapo website.

I used the site for $10 of affiliate income from Moonbitcoin and they won't allow me to log into my account until I provide my social security #, ID scans, bills and all types of shit.

Think twice before dealing with this shit site or any affiliates that only pay out via them.

KYC for under a $20 bill... no thanks.

I provided my information right before this OP and my account is still locked. I will update this when I get access to my funds. (5-10-17)

Edit: Account is now unlocked 5/15/2017. I provided SS#, pictures, bills and all types of stuff.

Topic: Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's (Read 1170 times)