Hello. Xml gold apologizes for the caused inconvenience, but the delay was not related with Xml gold, but with the bank that served the transaction. The payment was delayed due to the stuck bank transfer. The transfer money was recently returned to us back from the bank. The Bitcoin have been refunded to you.
OP can you verify this and update the thread so that reputations are cleared and cases closed? And XMLGold: have you resolved all the problems on your end? Guess you should have learnt your lesson by now after 12 years in the business: if the bank account is in trouble, you need to alert all customers immediately of it and provide your alternative bank accounts. Personally, I don't see why you shouldn't have more than 1 account in circumstances like this. 23 days of delay was terrible, and it seemed you were reactive rather than proactive with support. Gotta do better to survive in this kind of environment.
