Topic: xrp tag vergeten mee te zenden - wat nu? (Read 287 times)
Is het gelukt om je transactie in je account te krijgen?
en direct al een mailtje ontvangen van Steve van Kraken.com....
ik moet het volgende doen:
mijn account ID opsturen
en ook het TXID
en een foto van de exchange van waaruit ik de xrp's verzond
nu afwachten maar
ik moet het volgende doen:
mijn account ID opsturen
en ook het TXID
en een foto van de exchange van waaruit ik de xrp's verzond
nu afwachten maar
Mocht je toevallig nog eens hier kijken: ik ben ook wel benieuwd hoe het is afgelopen...
Hoe is het afgelopen? Hebben ze 2 dagen later al een oplossing gevonden? Ik hoop voor jou van wel.
Klinkt voorlopig alleszins wel als een betrouwbare website. Zou ook wel mogen na al die jaren...
Klinkt voorlopig alleszins wel als een betrouwbare website. Zou ook wel mogen na al die jaren...
en direct al een mailtje ontvangen van Steve van Kraken.com....
ik moet het volgende doen:
mijn account ID opsturen
en ook het TXID
en een foto van de exchange van waaruit ik de xrp's verzond
nu afwachten maar
ik moet het volgende doen:
mijn account ID opsturen
en ook het TXID
en een foto van de exchange van waaruit ik de xrp's verzond
nu afwachten maar
nu met kraken.com in de chat
dit gaat vrij soepel, zeg
hier de transcriptie:
Chat started on 23 Jul 2020, 07:43 PM (GMT+0)
(07:43:33) *** Visitor 66700174 joined the chat ***
(07:43:33) Visitor 66700174: wrong TAG
(07:43:34) *** William joined the chat ***
(07:43:35) William: Hello! I’m William, your Kraken virtual assistant. To get started, please select a topic below:
(07:43:42) Visitor 66700174: Crypto Funding (BTC, ETH, ...)
(07:43:43) William: How can I assist?
(07:43:54) Visitor 66700174: i used wrong tag
(07:43:55) William: Give me a moment while I transfer you to a live agent.
(07:43:57) *** William has transferred chat to Crypto Funding (BTC, ETH, ...) ***
(07:44:05) *** Ani joined the chat ***
(07:44:06) *** William left the chat ***
(07:44:09) Ani: Hello! Welcome to Kraken Live chat! Ani is my name!
(07:44:18) Visitor 66700174: hi ani
(07:44:19) Ani: Can I request you to sign in to the support center? Please go to this link to sign in: www.kraken.com/support-login Once you have signed in, I will be able to see your account details.
(07:44:59) Kraken User: i go to www.kraken.com/support-login now
(07:45:53) Ani: Thank you.
(07:46:07) Ani: Do you have the transaction hash in plain text format ?
(07:46:19) Kraken User: moment
(07:47:31) Kraken User: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
(07:48:08) Ani: How much was sent ?
(07:48:41) Kraken User: i used 2307 but i had to use xxxxxxxxxx
(07:48:52) Kraken User: xxxx xrp
(07:48:54) Ani: Which currency ?
(07:49:01) Ani: Oh okay.
(07:49:05) Ani: Thank you! Please allow me a moment to look at your account.
(07:51:38) Ani: Thank you for your patience.
(07:51:48) Ani: Is this coming from a personal wallet ?
(07:52:20) Kraken User: no, it came from bittrex.com
(07:52:45) Ani: Thank you for the clarification.
(07:52:57) Ani: Unfortunately it appears the deposit was made without the correct deposit details, these cases need to go through a manual recovery process. In order for us to attempt a recovery of your funds I will need to turn this into a ticket and have one of our specialists contact you via email.
(07:53:36) Kraken User: ok, what do i have to do now?
(07:55:10) Ani: Nothing for now but wait for an email from our team.
(07:55:26) Kraken User: thank you ani
(07:55:33) Ani: You're welcome!
(07:56:42) Kraken User: how can ik see the deposit history of my xrp-funds? it is really a long time ago that i was in kraken.com
(07:57:39) Ani: By going to your history page then filter the currency XRP.
(07:58:13) Kraken User: thanks for ev'thing Ani, have good day, you are really wonderful
(07:58:41) Ani: You're welcome! Thank you for using Kraken Live Chat! Thank you so much for the kind words.
(07:58:47) Ani: Thanks a lot for getting in touch today. Please chat with us again anytime. Please note that we need you to close the chat on your end before we can convert and transfer your ticket to the appropriate department. To end this chat, please click the “Options” button in your chat window and select “End this chat”. Thank you for your cooperation and have a great day!
(07:58:52) *** Ani left the chat ***
(07:59:40) *** Kraken User has rated the chat Good ***
(07:59:40) *** Kraken User has commented: very fast, smooth, friendly and solution-minded Ani is good ***
(08:01:15) *** Kraken User left the chat ***
dit gaat vrij soepel, zeg
hier de transcriptie:
Chat started on 23 Jul 2020, 07:43 PM (GMT+0)
(07:43:33) *** Visitor 66700174 joined the chat ***
(07:43:33) Visitor 66700174: wrong TAG
(07:43:34) *** William joined the chat ***
(07:43:35) William: Hello! I’m William, your Kraken virtual assistant. To get started, please select a topic below:
(07:43:42) Visitor 66700174: Crypto Funding (BTC, ETH, ...)
(07:43:43) William: How can I assist?
(07:43:54) Visitor 66700174: i used wrong tag
(07:43:55) William: Give me a moment while I transfer you to a live agent.
(07:43:57) *** William has transferred chat to Crypto Funding (BTC, ETH, ...) ***
(07:44:05) *** Ani joined the chat ***
(07:44:06) *** William left the chat ***
(07:44:09) Ani: Hello! Welcome to Kraken Live chat! Ani is my name!
(07:44:18) Visitor 66700174: hi ani
(07:44:19) Ani: Can I request you to sign in to the support center? Please go to this link to sign in: www.kraken.com/support-login Once you have signed in, I will be able to see your account details.
(07:44:59) Kraken User: i go to www.kraken.com/support-login now
(07:45:53) Ani: Thank you.
(07:46:07) Ani: Do you have the transaction hash in plain text format ?
(07:46:19) Kraken User: moment
(07:47:31) Kraken User: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
(07:48:08) Ani: How much was sent ?
(07:48:41) Kraken User: i used 2307 but i had to use xxxxxxxxxx
(07:48:52) Kraken User: xxxx xrp
(07:48:54) Ani: Which currency ?
(07:49:01) Ani: Oh okay.
(07:49:05) Ani: Thank you! Please allow me a moment to look at your account.
(07:51:38) Ani: Thank you for your patience.
(07:51:48) Ani: Is this coming from a personal wallet ?
(07:52:20) Kraken User: no, it came from bittrex.com
(07:52:45) Ani: Thank you for the clarification.
(07:52:57) Ani: Unfortunately it appears the deposit was made without the correct deposit details, these cases need to go through a manual recovery process. In order for us to attempt a recovery of your funds I will need to turn this into a ticket and have one of our specialists contact you via email.
(07:53:36) Kraken User: ok, what do i have to do now?
(07:55:10) Ani: Nothing for now but wait for an email from our team.
(07:55:26) Kraken User: thank you ani
(07:55:33) Ani: You're welcome!
(07:56:42) Kraken User: how can ik see the deposit history of my xrp-funds? it is really a long time ago that i was in kraken.com
(07:57:39) Ani: By going to your history page then filter the currency XRP.
(07:58:13) Kraken User: thanks for ev'thing Ani, have good day, you are really wonderful
(07:58:41) Ani: You're welcome! Thank you for using Kraken Live Chat! Thank you so much for the kind words.
(07:58:47) Ani: Thanks a lot for getting in touch today. Please chat with us again anytime. Please note that we need you to close the chat on your end before we can convert and transfer your ticket to the appropriate department. To end this chat, please click the “Options” button in your chat window and select “End this chat”. Thank you for your cooperation and have a great day!
(07:58:52) *** Ani left the chat ***
(07:59:40) *** Kraken User has rated the chat Good ***
(07:59:40) *** Kraken User has commented: very fast, smooth, friendly and solution-minded Ani is good ***
(08:01:15) *** Kraken User left the chat ***
Contact opnemen met Kraken.
hoi,
bij het verzenden van xrp's vanuit bittrex.com naar kraken.com, ben ik helemaal vergeten de correctie (10-cijferige) TAG in te vullen...
sterker nog, ik heb een 4-cijferige, zelf verzonnen TAG ingevuld
stom stom stom weer
wat gaat gebeuren?
ben ik ze kwijt?
groeten en hopend op reactie
p.s. ben ook vergeten hoe ik de xrp-deposits kan bekijken op kraken.com
bij het verzenden van xrp's vanuit bittrex.com naar kraken.com, ben ik helemaal vergeten de correctie (10-cijferige) TAG in te vullen...
sterker nog, ik heb een 4-cijferige, zelf verzonnen TAG ingevuld
stom stom stom weer
wat gaat gebeuren?
ben ik ze kwijt?
groeten en hopend op reactie
p.s. ben ook vergeten hoe ik de xrp-deposits kan bekijken op kraken.com
Jump to: