Ticket açtım ama gelen cevap aynı.
2FA koruma ve email koruma etkinleştirdim.
Şifrelerimi değiştirdim.
Hesaba girişte yapabiliyorum ama deposit yapamıyorum.
Mail ve ticket ile gelen cevap şu (büyük çoğunlukla otomatik cevap atıyorlar)
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Your account may have been compromised, we’ll escalate your ticket to an agent who will be able to help you as soon as possible.
In the mean time please enable two factor authentication security (2FA) on your Poloniex account and on your Poloniex registered email address account as soon as possible.
If you cannot enable 2FA security on your Poloniex account or no longer have access to your Poloniex account and have not yet frozen it please lookup your email account inbox for an email from “[email protected]” with subject “Successful Login from New IP” and use the link in it to freeze your account.
Make sure to disable any remote assistance software that may be running on your computer and also scan the computer for possible malware.
Your ticket Type has been adjusted so that we can assist you in the best way possible, please do not change the ticket Type fields or you may experience delay.
Sincerely,
Poloniex Support Team
In the mean time please enable two factor authentication security (2FA) on your Poloniex account and on your Poloniex registered email address account as soon as possible.
If you cannot enable 2FA security on your Poloniex account or no longer have access to your Poloniex account and have not yet frozen it please lookup your email account inbox for an email from “[email protected]” with subject “Successful Login from New IP” and use the link in it to freeze your account.
Make sure to disable any remote assistance software that may be running on your computer and also scan the computer for possible malware.
Your ticket Type has been adjusted so that we can assist you in the best way possible, please do not change the ticket Type fields or you may experience delay.
Sincerely,
Poloniex Support Team
