So both depositing Pascal and withdrawal of Eth is delayed on my account.
Support is not answering my ticket >72 hours, and looking from other threads I cant expect them to do so in another 3-4 weeks.
Does anyone have a hotline to Poloniex people? Somewhere I can complain directly outside their https://poloniex.freshdesk.com support which clearly doesnt work.
The TX hash is not valid after 98 hours ( 4 days ) on the eth transfer and 122 hours ( 5 days ) on the pasc transfer.
The addresses are perfectly valid and used several times before.
This is a recurring problem for Poloniex and its just sementing my move away from them as I cannot be sure to get help in time nor sure to get my money in time.
Its just too unreliable.
And from the service we get back its simply too expensive.
Stay away until they sharpen up or just stay away so we get this big, unreliable, non serious player off the playingfield.
Support is not answering my ticket >72 hours, and looking from other threads I cant expect them to do so in another 3-4 weeks.
Does anyone have a hotline to Poloniex people? Somewhere I can complain directly outside their https://poloniex.freshdesk.com support which clearly doesnt work.
The TX hash is not valid after 98 hours ( 4 days ) on the eth transfer and 122 hours ( 5 days ) on the pasc transfer.
The addresses are perfectly valid and used several times before.
This is a recurring problem for Poloniex and its just sementing my move away from them as I cannot be sure to get help in time nor sure to get my money in time.
Its just too unreliable.
And from the service we get back its simply too expensive.
Stay away until they sharpen up or just stay away so we get this big, unreliable, non serious player off the playingfield.
Not surprising really. By using poloniex right now you are essentially agree to take on a risk that every single transaction of yours, whether depositing, withdrawing or even trading could be delayed, without reason by their administration.
I would suspect that you have done something to perhaps trigger their security system, for instance logging in with a different IP or different computer. Anything that you've done differently? Sometimes it's because of this, other times it seems like the user has done everything as normal. It's really not clear what causes these things.
But poloniex support is just absolutely cancer. No doubt about it, it seems like none of their trollbox moderators have been trained into support crew yet, even though that's what they promised and it's been a few months
