"Unfortunately, this is a general error with our exchange , and after we checked we found that your account is was un active for long time so first you need to unfreeze your account by anew deposit of 0.1 BTC then we will send the reset link .
when you are ready our system will link general address by your account and after the deposit received our verification system will track it and fix the error with your account"
How long was your account inactive? How long was it since you logged into it?