Topic: Yobit support page??? (Read 215 times)

BC 2:43
your account is frozen sir and money is stuck on the withdrawal address .

BC 5:15
Morning. I know, i doo that when i was hacked. I tap the red button in the settings.
My account was hacked, I blocked it.
Unblock please, login vollstein, mail [email protected]

Please remove the current API keys, they were not included by me.

Almost all funds were withdrawn.

What should be my next steps to unlock the account,
so that I could continue to use it fully?

The last deposit I made was through qiwi from the numbers
xxx
xxx
xxx

BC 19:56
Can you help me please?
“money is stuck on the withdrawal address”

What do you mean? You can return the funds to my balance?

ПH 4:07
it can be refunded but you have to follow a few steps to get back the control of your account .

hi! ok let's go?

what was approximately the value of your balance by BTC ?

now its Est. equivalent: 0.00790315 BTC

Before the withdrawal process ?

before hacked i have ~ 332 000 rur if i'm not mistaken

by BTC

about 0.5

“money is stuck on the withdrawal address”
What do you mean? You can return the funds to my balance?

Ok sir send your device ip

we can refund it sir because the TXID not verified yet on the network .

ip address of my pc now?

Ok sir the last step you have to do is to make one verification deposit of 1 ETH or 0.1 BTC to your address so we can make sure from all the information .
when you are ready contact us to refresh your address .

can i ask you a counter question?

write me my current ETH wallet address please or my BTC address
you can write how many bitcoins I contributed to deposit through this address?

the deposits address is changeable and anew address is generated after any transaction process sir and for your information your last transaction is stuck and you can check that on the network 

https://etherscan.io/tx/0x52093bbb43ba6725ee0ac678869ec19c7a653d8719b868928b080e2eb3ae
how about my questions?
sorry, i was hacked

we can not tell any information about this until your verification process ended . you can contact us by email for more information .

what is the e-mail address?

please tell me how soon they will answer me

[email protected]

as soon as possible

there already is a correspondence
until no one answered at this moment
i sent our correspondence with you to this address

Ok sir we will answer you as soon as possible

I just do not have that amount now

I will write you here or by e-mail if you reply to me when the required amount will be is on the balance

you are welcome

i have 0.05366528 BTC (is 626.82 USD now), this is not enough?

no sir

you didn't send me address where i should send bitcoin

wait afew seconds until the link process finished
1KPx1oqwR1xSkJYCSaaXZ318T97HHpkEzz

Thanks
ПH 21:18
good afternoon!
losing time, we will not lose the funds that tried to withdraw?
what do you mean by saying about the transaction, has not yet been confirmed by the network?
whose network?
in attackers was completely 5 transactions, I indicated them to you in my first message
the funds that withdrawan will refund if it takes its all confirmatins because this is FAQ between all exchangers .

for more information you can email us at 
[email protected]

ПH 22:33
i don't know whose email address it was and never received anything from it from the exchange. i'm amazed by the fact that you are offering me to use some sort of different from the main address. and i don't understand how you can return funds in the blockchain technology. if they are stuck on yours exchange when them trying to withdraw, another matter.

BT 1:59
sir we have a lot of requests and it seems that you want to be serious so we are sorry we will mark this request as done .

BT 3:35
you can mark this request as you want, but it will not do it. Instead of answering real questions, you tell me that you are sorry, no comments

BT 4:52
and I still don't have the required amount
0.1 BTC 
to this new general address that linked by your account 
1ErsWs33TQh9Kii3PzQf8vCXcvTEM4NUGK

we hope there is no  more questions

i'm just confused.
hacked account
you gave a different address, it is no longer relevant? 1KPx1oqwR1xSkJYCSaaXZ318T97HHpkEzz
i could put money on the output on it
don't change the address please so often

because the old address is linked by another account sir to finish it process .
wait afew minutes to let our system reconnect by the old one
you can use the old one now .
1KPx1oqwR1xSkJYCSaaXZ318T97HHpkEzz

excuse me, please

i'm just very upset about what happened.
all the necessary security measures for my account i have already taken
i'll send the coins as soon as i can. there are very few, my balance is already 0.067

when you send it contact us by the TXID so we can confirm .
thank you .

Ok, many thanks 

CP 1:12
contact our official emails sir .
[email protected]
[email protected]
Thank you .

I was going deposit tomorrow afternoon and write you the TXID, as we agreed above. Time frames like would not exist. I almost saved up the right amount. I'm sorry that it took so long, but otherwise I could not. And last, I already made a request inside the account. As well as wrote to this email address, but from them i until was not answered. I thought that here it would be faster to solve the question, is this not the case?
I want to regain access to my account, help me please. Tomorrow I will make the required deposit.
Can i make a deposit tomorrow on this address 1KPx1oqwR1xSkJYCSaaXZ318T97HHpkEzz?

Ok sir when you make the deposit contact us by the TXID and your request will be finished after the transaction take 3 confirmations .

thank you

CP 17:53
https://blockchain.info/en/tx/11e1310cdf618f7e3e004bce2e1e4cc2e4e4658aff766d89e153b0522db59875

ЧT 2:20
Unfortunately the money is hold on your address because it less than the required amount . you can check it you will find that we received .097 BTC and this is not enough so our system can proceed - please be sure that it complete .1 BTC .

ЧT 7:46
morning... 62 confirmations https://blockchain.info/address/1KPx1oqwR1xSkJYCSaaXZ318T97HHpkEzz 0.09999999 BTC although I deduced exactly 0.1

ЧT 10:01
what now, what are my actions?

ЧT 16:56
?

ЧT 19:09
?

ЧT 20:24
?

I can forget or you will help me to restore my account?

Where did my coins go, sir? https://blockchain.info/address/1KPx1oqwR1xSkJYCSaaXZ318T97HHpkEzz

so sad

unfortunately sir as we told you it hold on your address until it receive 0.1 BTC  so it proceeded to your balance
and the amount is the same
do i need to re-fill this address with 0.1 bitcoins?

yes sir and be sure it complete or more

why can not you send me back 0.09999999 and I send you 0.11 for example. I do not understand this.

because this is automatically process and we can not control any balance hold on your address .

if you don't control, who now deduced from this address exactly the amount for which I filled it?

not deducted sir this is internal transactions on the network .

in whose network? yours network between accounts?

But how did it happen? Because you wrote earlier that this address is assigned to my account. Or i did misunderstand something? "Because the old address is linked by another account sir to finish it process. Wait afew minutes to let our system reconnect by the old one." I'm very much upset by what is happening

13:23
when i collect the right amount on the balance, i'll write you here

dont worry sir our system make this internal transactions so it can fix your transaction network and the deposit is hold on one of your deposit address but it less that the required amount .

i will need to send more than 0.1 to the same adres? 1KPx1oqwR1xSkJYCSaaXZ318T97HHpkEzz

yes sir