Topic: Your Set Of Action When Your Account Face An Issue (Read 537 times)

we usually have two sides of the question
sometimes support is really slow and bad... it takes ages to solve issues even if they're simple
other times users don't want to comply and do what is asked...

I'll do all the things I can once I face an issue in a casino, starting from taking screenshot of the issue and report it to live support or by email.
I'll wait for at least few hours, if there is no answer after few hours then I'll try to post it in their ANN thread an a hope to get better attention from the representative.
What we need to do is to stay calm and patient especially if we are playing in a casino with good reputation, and we should avoid to say harsh words when asking about the issue.
Taking a screenshot of the conversation between you and live support is good but afaik most casinos has feature to download the transcript of the conversation so I think it is easier than taking screenshots.

I have the same experience, as an honest player I never had any big issues, the ones I had were solved by support, sometimes it took more time because unexperienced support (recently I heard that support in most casinos is underpaid so that might be a reason why some support agents are stupid and slow, don't know how else to say it! I had some mistakes with sending money with different chains, I know it was my mistake, but with support and a little help from BTCGosu they helped and recovered my coins. I guess everything can be solved with a little faith and will!

I have never been in such situation before and that is I think because I only play on extremely reputable casinos,not just reputable but extremely reputable and trustworthy ones.Not later than yesterday I won 200 dollars in slot machines and my normal withdraws have been 50 dollars,the withdraw which was more than 0.01 Bitcoin with nowadays price passed almost instantly in my wallet but even if for example I had like 0.10 Bitcoin won I know it would have passed in the same almost instant speed to my wallet.

If I were to ever be in that situation,I have been in exchanges and not in casinos which is funny don't you think and I have gave them more info than needed yet they frozen my account after giving me my rightful money.So even when a casino freezes your withdraw option you should talk with support representatives and also make screenshots to have them for here if things do not go smoothly.There is not much else you can do anyway.

The first thing that I always do whenever I experience an issue such as that is I contact the site's customer support and explained what happened. It never crosses my mind to take any screenshots, unless if the support wants to me do this. So far all my issues are being solved immediately. They admit that it was their own mistake and not by me because I am an honest gambler and I don't do things which are inappropriate.

In the event they refuse to solve my problems and keeps on making random excuses, then I think that will be the time, that I will make a screenshot of our conversation and then I will post a complaint here in the forum.

Posting up some issue on this forum would be your last resort and since companies doesnt really like to tarnished out their reputation then they would really be doing their very best on resolving issues as much as

they could as long it is proven that its their fault and not yours.Of course you would really be readying up on everything on showing specially with those screenshots and some links of transaction or something
in related yet these are the very common things that is required on assessing the situation or the problem.

As long the negotiation or conversation is on that calm manner and everything is in line then its not necessary to rage up.

Obviously, once you send a ticket, your issue should be detailed and complete that's why providing a screenshot is necessary. After that, wait for their response and that should be addressed immediately as possible. In my case, I will give them 2 waiting days.

Depending on their response, if I received a sh*t response, then I will continue the argument. If I received a valid response, they should provide me the complete details of what violation I did and why my withdrawal is not going through.

I will show calm behavior here as much as possible until it is resolved. If everything is still not clear even after a long argument, then that's the time I will share my issue here in the forum and want to know the community's pulse on that issue.

When you're playing in a reputable casino you are sure that they will deal with your issue in a fair manner but you also need to screenshot all your proofs in case it escalates into a legit accusation, be sure to contact support first and do what they ask you to do if they have an issue in your account and you think you are clean try to reason and work in resolving your issues do not escalate it until you exhaust all means to resolve your issue within the allowable time frame, then if nothing happens then that will be the right time to post it in other venues like here in Bitcointalk.

The majority has the FAQ and that's where I go when something has happened and I'm waiting for the reply of the support if ever I've already sent a ticket.
It's really a great feature for the side of the casino or any business to have a FAQ because it's the typical questions and issues that's being brought to them and they've made it part of it so that it will be answered without the need of contacting the support.

Screenshot is the only prove that you should mind off on saving whenever you do experience some issues because whenever you do make out some complaint then those words or text or conversations or emails
might be altered if things turns out to be sour or complicated which at least you could really somewhat give a fight for your right as long you do know that you arent doing something fishy or violations on the site.
Whenever you are aware that you've violated site terms and conditions then its futile or impossible for you to fight for your right.
All other actions would be basing on casual action to be made or in line on what must do.

Screenshot are one of the most important tool right now and it works great as an evidence when we want to report something and to easily encourage the person or company that we are reporting with. I like that you are still calm despite of having an issue because you still have the time to make a research if there are the same issues already experienced by other players.

I think on some sites they have this what we called faq and then they came up with an answer or a solution, that is for them to avoid repetitive queries and people can just troubleshoot their issues all by themselves. About the one where you need to act honestly. I can relate with this, not that I did something shady but I am nervous that what if I said something inappropriate and they will suspect me?

Everyone should know the terms and conditions of any gambling site before signing up. Also what kind of problem you are facing on that site is also an important issue. If it is due to KYC then it must be done. I think if there are no scam sites there won't be any major problem. Because those who run real projects try to give maximum benefits to their clients. However, if any specific problem persists, then if you share it with proof, everyone can be aware of that site.

Taking a protocol of conversations with customer support should be common practice today. Every casino should do so because it also protects their employees and can avoid lawsuits down the road. Best is to just send a copy of conversations via email to the customers. If this is not the case I would of course take Screenshots to document your issue later. The forum here has a big standing in the crypto gambling community. Many casinos advertise here and run promotions for years. Having good reviews on the forum also means to attract new customers and keep old customers engaged. That's why I would be careful posting issues of ongoing claims before you have a definite answer from the casino. I understand it can be frustrating to wait for feedback from the casino, but if everything will be fine and you already accused the casino here on the forum it looks bad on you.

Hate to say this, but this is why I don't place large amounts on a casino I don't know well. And by knowing well, I mean I've personally had interactions with the manager(s), or the people in charge, and they know me for a while, so there's a long-standing relationship at stake.

While this generally means I don't start accounts on new casinos very easily, I feel like over the years, I've built up enough of rapport on the existing ones to not need new ones. That said, I'm always open to building new relationships. Signed up 2 new casinos this year alone. Will be some time before I splash out on those though!

Also, probably worth mentioning I have KYC'd on 2 of my long-time brands. One formally, another informally.

Most at times it depends the kind of issues you encountered, commonly to be withdrawal issues which might be either violating the rules or for not submitting your KYC details for verification. You know sometimes I do feel unrest seeing that you wanna withdraw from the casino and turns to be restricted or limited due to prob.. maximum withdrawal issues or kyc, at that point I will chat live support for assistant if I couldn't get quick response or feel satisfied with the service then I got to hit them up here.

I don't think they are necessary .if you go to a trusted site to gamble because if you play by the rules I don't think there will be any problem with your account or your dollars being withdrawal . Or if you want to play casino on a new site . then needs that info which info mentioned you in your post. and when that site scams you you can post that evidence on this forum so everyone else on the forum avoids that site.

Maybe if I can get a really big win I rarely get, I'll take a screenshot of my dashboard and deposit and then try to withdraw the winning money.
There shouldn't be a problem when I want to withdraw the winning money but if there is a problem during the withdrawal, I will contact service support and chat directly with one of the teams to find out the real problem.
I will also take screenshots of all the conversations to use as evidence later if needed.
And I guess if there's no problem, my withdrawal will be allowed.

The real first step is to find we done everything right or missed something, like sometimes we try to withdraw more than the balance so it may show the error or we may try to withdraw while the funds are allocated for a bet,etc

Then if we find there is no mistake on our side then just go for the support that is the best possible way to resolve the issues, live chat is kind of helpful but not entirely so my preference will be go with support when I am sure that casino is reputed enough.

For sure taking screenshot on all necessary proof is needed to do first then contact their support and raise the issue you encounter on their casino. If they didn't respond for 2-3 days will do a follow up since I will still consider how busy they on their own field of works.

But if many days past still no action has been done I guess its time to move on and simply post a scam accusation providing all the proofs gotten to warn people that there's accusation exist against them which is big red flag for them to continue to play at that casino.

Some site can really check your logs but some support is asking for a proof as well before taking action so it’s still advisable to give some proof so you can expect a faster solution for your problem. Popular website might be good but this forum alone is good enough to get the attention of the site you are playing with, especially if they have representative here and actively cooperating with other gambler as well.

I take always a screenshot of my account just to have clear information about it.
Secondly I try to contact the support / maybe make a search to see if this issue has been already solved by other users.
If they are a reputable casinos there is no reason to be worried (and you're acting honestly). Sound change if you're using some shady platform
Actually I get this kind of issues just with new exchanges that maybe have listed some new coins

Of course, screenshots are some kind of confirmation that the gambling site does not allow you to withdraw funds, but in my opinion it would be even better if in addition to the screenshots to record a video which will also indicate the date and time. For such purposes, there are many programs that can be installed quite quickly.

If support does not respond for more than three days, you need to create a thread not only on this forum, but also others to warn other users of this site.   

- Maybe in the matter, the best thing to do there is to screenshot everything you have to save as your evidence even if you don't face any problems in a casino gambling platform.

From any asset you have on the gambling site, whether it is Bitcoin, usdt, Dogecoin, or others, you must have a screenshot showing your wallet balances on the gambling site, whether it is a withdrawal or deposit transaction, you must have a copy via screenshot once it is successfully transferred. But as much as possible, first detail the incident to the support team of the gambling platform.

Now, coming to the point where you had a problem because of the transaction you did and there was no reply from the helpdesk or support of the gambling site, they even banned your account, maybe this is the signal for you to make a concern topic issue here in the forum.

I think if its very safe and recognized casino I would take some screenshots and directly contact live support through text. I feel like it should solve problem by checking their logs etc. But if its not possible, worse option to use is email which I personally hate cause email is very formal and you nearly solve nothing through it. After all these and they can't solve problem I would just write my story to popular websites for visibility.

Asking and working with the support is the first thing that you should do, if you know that you are not violating anything

from the T&C (reading it over and over to make sure) support might give you an idea if what causing the problem if you feel something

weird, that might be the time for you to react. Make sure though, that you document your conversation and have those proofs to make

sure that when it's time for you to post a scam accusation about the site, you have all the backup documents to support your claims.

It seems that you are speaking from a personal experience.
First I would lose all hope about withdrawing my gambling profits. I don't believe that customer support would help me, if the casino refuses to process the withdrawal. They would simply find an excuse to block my withdrawal and legally steal my money.
The things that you have mentioned are all valid and necessary, but they won't solve the problem(in most cases).
The only thing you could do is to post a Scam Accusation on Bitcointalk and leave a few negative reviews on different places online, so that other people won't fall into the trap, that is being set by a scam casino.

The basic steps is to contact the live support as the casino representative will help you to solve the issue and make things clear.If withdraw are stuck then they would tell you to wait for sometime like 1-2 days or more depending on the amount and technical issue.Even if it's not resolved then would open a thread on bitcointalk but in that case my wagering should be in right manner and as per the T&C of the casino.In most cases it's resolved taking legit casino in consideration.

Definitely take a screenshot of you balance and transition.  Then try to contact an admin for immediate resolution. If you can't get an admin, that's when you open a ticket and attach those screenshots that you have and hope the customer service will cater your issue asap. They all have the records so I dont think it's necessary to tell them what happened every detail.
If you think there's something wrong with their services, that's when you create a post here in the forum if you're skeptical of how they resolve your issue.

Making fraud allegations and providing accurate evidence will be your last resort, you will have to try different ways to do it yourself first and if nothing else works that's up to you.
and the first thing to do is double check the ToS to make sure the fault is not on you, then you try to communicate well and explain the start of the incident in detail to the supporter and also show a screenshot to make it more robust. And all the opinions given here to you are very good because it is the best way you should do it.

I hope that never happens to me, and in fact it hasn't happened to me in the casinos I've played in.

I think the fair thing to do is always to try to resolve the problem with the casino support, by creating a ticket and asking in the chat, or if there is a casino representative on the forum, via PM.

Just in case, of course, it's best to save screenshots.

And only as a last resort, if I get no response from the casino or an unsatisfactory one, I would open a thread on Scam Accusations or Reputation.

I think every casino company has its unique way of reporting account issues. The best action would be to follow the process outlined by the company on how to lay your complaints. But most casino firms also have live chat sections where you can interact with the company's representatives. A reliable and transparent company would fix the issues if your claims are genuine. Directly posting your concerns in Bitcointalk might not be the best first option. The company might not be pleased with your action because it could tarnish the image of the company and make them lose customers.  

But after you have done all you can to deal with the company as regards the issue and the problem is not resolved, then you can involve a third party. You might have to seek advice from professionals or the Bitcointalk community.  

As far as I remember, there was only one issues I faced that was required for KYC and when asked to live support the reason was always changing but one of the reasons given was multi-account which I didn't do at all.
As long as we as players don't violate and play at trusted casinos then there is no worry at all, but if there is a problem then Live Support will be the first one I go to to get answers to the issues and live support should be able to provide the right answer if not then open ticket and post on this forum is my last options but this last options will help if the representative is active.

I think the first step should always be to try to resolve things amicably and contact the customer support from the casino in which you are playing and explain your situation to them to see what's happening, sometimes I had issues with some casinos in the past but everything was resolved after we established communication.

Only after you have complied with their policies and you feel that they have no intention of paying you then that is when you could begin to take some measures, like creating a scam accusation against them in this forum and give them negative reviews in other websites which are dedicated to it.

Posting directly on bitcointalk wouldn't help you. In fact it will make things slower and show you as a hostile. The first thing to do is take screenshots and record everything. Then contact support. Ask them what is wrong. Try to solve the issue with them first. If they are being unreasonable or trying to delay things, then post here and let them know that you wish to discuss  everything here.

Follow the process this way: The first thing you have to do is to screenshot your dashboard and any other parts you need to so you can have evidence in case things go further wrong. Then chat support up or open a ticket, depending on which the site offers you. If your issue is not resolved or you are not satisfied how it is handled then you open a thread here in Scam Accusations https://bitcointalk.org/index.php?board=83.0 or Reputation https://bitcointalk.org/index.php?board=129.0 section on bitcointalk and report the issue.

In playing gambling casino it is better to make a background check first for the Terms of and conditions and the Faqs if it will become all goods and check if their reputation is good to make sure your funds are safe with next is if their support is active and check at the same time if they have support here in the community forum so you can easily contact them at the same time if they didn't fix the issue in the website itself, at the end of the story it is all about the research of the players before committing to make sure they are no future problem might arise.

I will ask the support about the issue and will provide the screenshot of everything as proof. Bitcointalk is my last resort if ever the problem is not resolved by their team.

Well, if you're not violating their T&Cs and you know that you didn't do anything wrong then the problem might be the casino itself. I don't have similar experience yet on casinos where I usually play, its because they're reputable. That's why its important to only play in trusted casino to avoid experiencing such situation.

This will be my resolution too if ever I experience the same scenario in the future once again.

I already experienced having my account suspended/limited/banned and withdrawal taking too long to process, but it was not gambling related. The first step was to really gather evidences. You should gather altogether the proofs that will support your claim that your account has been suspended or you are having a hard time to withdraw because it takes longer duration than normal. By the time you have the documents to support your issue, you should escalate it in a polite manner to the customer service representative. I get it that there are times that we get frustrated over unresolved concerns due to the inconvenience it bring, but also remember that they are not paid for you to disrespect them. And of course, they take no part in what happened in your account. They are only there to provide after sales service. Hence, we should still be polite in addressing our concerns to them no matter how angry we are.

After talking to the customer representative, they should give you proper details on perhaps how to troubleshoot and solve it on your own. If it won't be effective, they should tell you that they would escalate your concern and give you a definite timeline on when they will reach you out and solve your issue. You should wait patiently until the timeline they have set. If you don't hear anything from them from the said timetable, you should follow up the issue and remind them of the pending concern you have. Now, there's only three possible scenario that could happen here which are: your concern will be resolved, your issue won't be resolved, or they wouldn't respond totally, leaving you hanging.

If you will experience the latter two aforementioned scenarios, it will be the right time to post here in forum and ask for help and perhaps raise it as well to them directly. Once you decide to do this, you should ready all of your proofs once again. Screenshots of the problem, the transaction details, the picture of your conversation with their customer service representative and video if you have. Because if they won't address it internally, I believe it's alright to post the issue so that they would be forced to resolve it and also to serve as an awareness to others.

It's not appropriate to just cry here in the forum where no exact details yet from the site why you ended up on that problem. Sending a ticket should do first. Their response should include clear details of what happened. Maybe just a bug, a technical problem, and related things that are common. But if the reason is related to violating their TOS, it should be clearly explained why. If you found the response not satisfying, then you can now create a thread here for discussions related to that matter.

The usual approach of course is to talk with the site support and sees what will be their action.

I will give patience in waiting on my progress report. If I found their response is shit, I will give them more time to talk with them.

Last resort, posting the accusation here in Bitcointalk and will try to spam the site's wrong behavior towards their users.

Better to make out some screenshot for some proofs then next you should reached out support and if they do neither doesnt respond  nor havent able to resolved
the issue even if you do know that you havent done something wrong then this is the time you would be putting up some scam accusations on this forum.
Of course you should set up some time or tries before on doing so because doing it directly would be a bit harsh on their part.Give them at least 24-48hrs
but the faster the better.

When you do know that you havent done something then it would be normal that you would able to prove out things without hesitation.

I experienced some problem before and posting here is not an option for me, I just contacted their support and wait for their response. I’m playing with the best site and I’m confident that they can address my issues right away, I just need to tell them everything and with proof as much as possible. There’s no need to panic if you know that you are on a good site, posting here wont help that much.

Should be a screenshot of things that may helpful for the customer service support first and the rest will follow. I've been a CSR myself so the necessary stuff like screenshot, transactions, and even video to prove that it was from your account or proof that it is yours is really needed for them to review it. Posting here on bitcointalk wouldn't do that much afaik.

It is really worrying to have our funds on hold in a casino especially when the amount is huge.  We don't need to do drastic action to the point of harassing the staff and bad-mouthing them.  We should inquire with full respect so that we can get their sympathy (at least) and listen and take action on our case immediately.  If the problem can be solved on the platform, don't drag the problem on the other platform, it might worsen the scenario and there are casino that forbids dragging casino issues outside their platform which may result in a ban due to breach of TOS.  So I think, if ever this thing happen to me, I will deal with it with patience and full understanding and follow the necessary procedure to clear the misunderstanding.

First you have to come down and gather all details that you can get that you think can help to expedite your claim, the next best thing to do is to contact their support regardless if its live or not, but this is the best way to solve your problem. Posting here in the forum should only be your last resort because that is the only time you accuse the site of scamming you. Give some time for the site to reply on your concern and to address your concern because usually it takes time before you get an answer, again don’t panic.

I will do the same, take screenshots before anything else, even before filing a complaint or talking to their support.
Then, I will contact their support regarding my concern and be honest with the issue as much as possible.
I will also check their ToS if I haven't violated any of them. And think of the reasons why they are not letting me withdraw.
And if they haven't responded and I feel confident that I haven't violated anything, I will still wait for maybe few days.
But if nothing happens, then, maybe, it is high time to seek help from the forum, if in case they have thread here, I will also post my issue.

I'm playing on a casino that has a quality of being a reputable casino and if this situation happened to me, I will contact the live chat first if it's available but if it didn't I'll try their support first. I will send a screenshot and will question what's the problem why I'm on that situation. The shortly I can do is to make a research about past gamblers who experienced that situation and find any clue on what happened to them and what the results are, this can help me to get a head start on how to make a conversation with their support. I will surely check bitcointalk first as my first source since I've been here for a long time and the possibility is high that someone has posted their own issues here.

Yes. Everything should start first by asking their gambling’s site customer service because if they are responsible enough, they will find solution to your problem. However, if they suddenly block your account without prior notice, and do nothing about your concern, then posting about the gambling site in the bitcointalk forum should be your next step. This is not only to aware other players about the site, but you may also find similar problem and seek assistance on how their problems were solved.

First of all I will get a screenshot of my account, the balance and the withdrawal request that is on hold.  Second, I will contact the support for inquiry and get the reason why my withdrawal is taking too long.  As much as possible I will avoid any conflicting action to escalate the event.  IF they wanted KYC, depending on the amount I am withdrawing, I may or may not comply.  And if ever I comply and nothing happen, I will still contact the support for the possible problem.  I will implement full patience in the issue and if it happens that the Casino just wanted to keep my money that probably that is the time to seek advice here in the forum.

I had a different situation when I could not confirm the withdrawal of money from the balance of my online casino account. Of course, this is different from what you describe, but the essence is the same - the problem with the casino and what are the actions after that. My actions were to write to the manager's profile on bitcointalk, from which he regularly posts in the topic dedicated to their casino. I didn’t worry at all (this casino has been on this forum for a long time and values ​​​​its reputation) and I realized that the problem would be solved and I just needed to follow the manager’s recommendations. Therefore, it was only necessary to be patient. At that time, I didn't take any screenshots because it was not necessary, but in another situation, I would not neglect it. Sometimes, this turns out to be the only proof of your words and the correctness, therefore, it is better to play it safe and save all the data that may be useful in any problematic or controversial situation. If we hypothetically assume that I would do in the described situation, then I would try to contact the representatives of the casino through all communication channels and continue communication where I would have been answered first. I would prefer to resort to voicing my problem for the community on the bitcointalk only at the very last moment, if other channels of communication have not been successful or casino representatives are are plotting to fool me (this sometimes happens in unscrupulous casinos).

Posting in the forum is like the last action that you can do if all of the options that you have is already gone. But before you post, unlike the others, you shall gather all of the evidence and provide them because if you're going to accuse a casino that didn't allow you to withdraw your money and you're at fault, you're just making a joke for yourself. I have read the same thing but some really are valid concerns that they're not allowed to withdraw due to the fault of the casino and the sad thing, some of those casinos are the ones that we look up to and think that they're one of the most reputable not just in the forum but also in the entire crypto casinos. Talk to them, sometimes it will just take you a couple of hours as they resolve your issue and there's no need to prolong that into thinking you need to post in most forum if you and they are cooperating to each other.

Usually the chat support will also ask for screenshots to proof so that the handling can be faster, the first thing to do it is screenshot for cases faced by gamblers, also to make it easier for us in the question and answer discussion session report. I think Screenshots are mandatory sir not an alternative because in this modern digital everything needs a proof, if not have it's just a false accusation.

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edit
By the way at this moment I understood what the OP meant about "Triple wager" so we only placed one bet but the system detects that it is double ? Or can it be similar to a double deposit? if the problem is like that, the casino must be responsible for the system. Winning issues should be discussed with support, it could be winnings are paid in full due to users reporting bugs. Correct me if i'm wrong.

Evidence is always king. In the event that you encounter any issue that should not happen regularly, take a screenshot and submit a ticket it to their customer service. If they have an active thread in this forum, also do notify them with your problem and provide all the necessary proof + evidence that will substantiate your claim and allegation.

It does not hurt to take a screenshot of every problem that you encounter. You have every right to fight for your funds if you believe you have been compromised or taken advantage off. There are lots of people who claim that a gambling website defrauded them (might be true or not) but they failed to submit and add any evidence to support their claim.

First of all, do not panic - first you need to re-read the ToS, the rules for withdrawing money and make sure that you are doing everything right, at least technically. I have been wrong many times in simple things, I know that everything needs to be double-checked by myself several times. If you didn’t get anything, then it’s worth looking through Google for how other people solved a similar problem. And if this has not given any result, it is worth disturbing the support service to resolve your issue. Practice shows that in most cases the user is mistaken, so it is best to start by trying to find your mistake yourself.

In reality any gambler is at the mercy of whatever gaming company they are using and if the gambling company decides that you aren't a desirable customer for any reason then there is little you will do to change their mind. It really depends on the issue that you're talking about, if it's straight up like you should have gotten a promotion but it has not credited to your account, chances are if it is a good place and you did match the promotion rules then they will honor it - even these big systems get occasional glitches. If it's like your account has been limited because you made too much profit sport betting, then you're stuck and it's better to just move on than argue for it to be reviewed.

So far I have never had problems with withdrawals or accounts being frozen, but if it happened to me then of course the first thing I did was to contact the contact/live service of the gambling site. but when my complaint is slow in processing and the feedback provided is not there then what I do is post my problem on this forum, because it is the right thing.

Yes, you have a point there, because the first thing you need to do when you are face with situation like this will always be to take screenshots, which will equally serve as a proof of evidence incase your account gets banned or flag for violation of rules. Next will be contacting the live support team, who oversees all live transaction to request for an explanation, then if you aren't satisfied, last option will always be laying a complain on the scam accusation board

I will use the live chat option if I have a problem with my account. asked about it and conveyed the problem that became my complaint. however, before i start the live chat option i have to take a screenshot as proof if something happened to my account.  Online casinos that have a good reputation will always answer every question from their customers, especially regarding complaints.

if something happens to your account and you haven't done anything wrong, you can do many options or create a thread on a gambling board or on a reputation board to discuss the problem you are experiencing, but before you exercise that option, it would be better if you contacted first on the service part of the online gambling site that you use, can be by live chat, making tickets, contacting it via telegram or whatever with the services available at the online casino.

btw so far I have never had any withdrawal issues with online casinos especially those which are reputable in our community.

First I will try to reach the live support and also screenshots the whole discussion.
Second I will make a ticket about my issue and explain if I didn't done anything wrong.
The last way is making an accusation in this forum about that's casino since it's the way to make them aware about my case. Of course it's for casino who active in this forum and have good reputation. If it's 1xshit then it's useless to create an accusation since they wouldn't care anymore due to red tag and active flag.

I prefer to bet and gamble on casino sites that have representatives on this forum, of course sites that can be trusted and are responsible for withdrawals and wins.

I have experienced cases of withdrawals and double wins on gambling sites in this forum, (no need to mention the name of the gambling site), the first thing I did was contact the owner/team of the gambling site, Of course I will provide valid and reasonable evidence for them, for now what I experience is still normal and they act wisely.

Accusing, for me it's another factor, if needed, I mean the first solution is not solved.

screenshots can be a good alternative as evidence we have in case something goes wrong. But before that we also have to do a report first. If the casino is managed properly, reports will be responded to quickly and there will be solutions to the problems experienced. never had a failed deposit on my account and started sending a report, then a response was given in less than 24 working hours.

Triple wager? it shouldn't be a problem for any casino or user, unless you do it on a different device and IP then the casino will be suspicious of this activity. So that you can withdraw it's actually not too difficult, you have to log in on the previous device and then the system will detect it is you.
For safety first take a screenshot then tell the casino support about this case, don't forget take a screenshot the conversation. If there is an unusual or unexpected problem then we have already a proof, but if it's just a glitch in their system and they can fix it quickly then we also have a proof the casino for the future. Screenshots are not only for complaints but also for claiming positive feedback.

This certainly helps big time since your request will be pushed and their support would certainly prioritize it if the admins were to inform them about your ticket. It would have been nice if casino's social media accounts are actively helping their users to resolve their concerns. It would be a lot faster than emailing and waiting for a response if they can do it on the spot.

This is what makes me always play in reputable casinos, when this kind of thing happens it can be easily solved. Taking screenshots as evidence needs to be done to maintain the nominal balance in the account, then attach it to them as proof when talking to them. There is nothing to worry about with incidents like this, because they will be happy to serve their members and immediately solve the problems they are facing.

If your withdrawal is not active maybe you broke a rule or something but the best for you to do on this is seeking help from them through the team or the support with that you will be guided on what the problem for you is. Like you rightly suggested you can shot your case and attached that to the support and I think you will know the problem if you have any when they respond.

- Document the error you are getting, especially if it involves a pop up message. By documenting, I mean taking screenshot or videos.
- Check and verify if there is a sudden change in TOS
- Contact the live support
- Switch browser. If the issue still persists, change your device and log in using it. If the error wont't budge..
- Ask the bitcointalk communitt or whatever forum they have including in-game chat
- Email them professionally. That would probably your last resort.

I don’t play in a lot of sites. Most of the times, popular casinos are on my playing list. Though I haven’t ever been in such a situation, there was a case where I suddenly found my account to get locked. I instantly tried to contact them through support email and got the issue resolved.
However, if the issue wasn’t resolved, I would definitely post it in bitcointalk. I think most of the people do this. No one posts in bitcointalk before contacting with the support team of the casino.

I would not depend on anyone other than me to get what I want and deserve. So obviously this also means that I would not trust anyone other than me. Defintely it would be prudent to screenshot all conversations with the chat support and gather any and all evidence possible, just in case, which is a "good to have". Because anything can go wrong.

Any if things do go wrong, and you play on an online gambling casino which is legit and registered, then they will obviously fear any legal actions against them and if you have proof, then they definitely will want to avoid a quarrel with you.

I would definitely also make my concern public, in hopes that the mentioned casino does not wish for bad PR and would rather give you your money than face public humiliation.

That all said, this is only in the case where you are in the right and have broken no rules.

Gather every single possible evidence of transactions and games that I could scrounge up from my account and then present my case to their support directly. I honestly think posting in forums like this place is a last resort kind of thing since it isn't exactly a guarantee that they'd see it, let alone actually react to it. Might as well just spam them like 2,3 times for my issue and if they say something about fixing it, then all is good. If they say they can't fix it though, well, time to let the masses know and let them judge.

First to say on this is that I'm surprise no member responded have to look at op account to see that he is legendary member of the forum and that be able to understand how to take action to such if he is not patient to try more in withdrawing before further asking (if he got unsuccessful in writing to casino management with proof in screenshot). This is elementary to ask from support the challenge of withdrawing , you write with proofing in the screenshot.
This is minor phase trying to get your withdrawal done either seeking the support team attention with screenshot of your challenge. That is first stage then further enquiry will be if there is no success of withdrawing from the casino after trying to.

Asking the chat support regarding the issue will be the first thing that you have to do and yes, you need to provide screenshots to support your claims. Your last bets, deposit and withdrawal should be included in the screenshots. It's normal to face issues sometimes so you really need to approach the support as long as they're responsive and available. I've had a different issue before but so far it was fixed when I asked help from the chat support.

Like all the rest here I will screenshot my account and all that needs to show proof, then talk to the support if I am satisfied with the answer or fix my issues then it's good, but if I am not satisfied with the answer or how they addressed my concern then posting it on Bitocntalk and asking for the opinion of the community is my last resort, I need not worry if I'm playing on casinos like Stake.com I'm sure if I am sure that I have not committed any wrong doing they will fix my issue.

I just make a conversation with the support team. Mostly we can get the solution. Nowadays we get automated response in which we can go through and rectify our problems. It also helps us to find whether the problem is from our side or the house. Once after confirmation, I'll proceed with the support team. Mostly we'll get the solution, if it weren't solved I'll wait until the deadline mentioned by them. Later I'll request the help and if the problem didn't got resolved I'll look for the next step or reaching them through the thread.

I just take a screenshot of my last bets and my deposits/withdrawals, then head on over to support to ask what's happening. Usually if you win too much they will restrict your account to do some further KYC. Once that's done they usually remove the restrictions and you're free to bet again. This happens on big reputable gambling platforms, not sure about the new and smaller ones though. You just have to approach them as friendly as possible and you'll have no problem sorting out this account issue of yours.

You need to be fast to screenshot everything you only need to click the print screen of the keyboard, some casinos will ban you right away once you log out you cannot log in again, so its better when faced issues on your account to be fast to take action, this is a precautionary action once they ban your account without giving you a chance to explain, but if your account is limited to withdrawing your winning then contact their chat support in their homepage or in their telegram group, don't file a complaint yet unless you are not satisfied on their explanation, on what happened to your account.

If you trust the casino then I would recommend getting in touch with the live support. Most of the time such issues get sorted just by contacting them although it might take some time. Also if possible take a screenshot of your dashboard. If you do not trust the casino then you need to first take a screenshot and be prepared with a writeup of the issue. In the end, contact the live support and also be prepared to fight your issue with them.

I have never been in a similar situation, but in my opinion you should never rush to make a scandal or make claims. The most normal way is to create a ticket to the support service (and after waiting a day or two, since bonuses are not taken into account/calculated immediately). Taking screenshots of the current situation and recording correspondence is, of course, reasonable.

My first course of action is to talk to the support, usually they are up 24x7 and see what's going on and try to figure what happen. I had once had this issues on a casino, when I try to withdraw nothing happens and there was a message that is very strange to me.

And so I talk to them and sort things out as this should not happen to me. And so we did, they didn't tell me the reasons but they said that I can withdraw and so I did. Perhaps it's better to have a screenshot of conversion as proof. But if you think you did nothing wrong then you don't have to fear anything.

Luckily I know most of the admins on the casinos I play on, so if I face an issue I'll hit them up on telegram. For the regular user, I would def take a screenshot to have in case balances are erased somehow and hit their live support to see what they want you to do next to help you solve your  issue.

The first thing is to create a ticket and send it to support. There's no other place where you'll get help but by the casino itself where you're playing at.
If they're responsive, there's no need to extend the issue to other platforms since they've helped you with your concern. But when they don't take actions and you're likely waiting for nothing then that's the time you do the next action of contacting them again to refresh that concern.
If still nothing happened, that's where you go into different platforms and forum to address the issue to get their attention.

If you still have the chance to take a screenshot of everything then do it. It will serve as proof if you have done nothing against the TOS before making inquiries about why you have encountered issues. This is if you suspect the casino is screwing you. It's always been the way to do it if you plan to complain thru the forum in case you can't resolve the issue privately.

The first thing is to communicate with the team, if there is a thread on the forum, I usually make a reply in the thread because maybe there are forum members who can understand the problem I'm facing and help me to resolve without asking the team. For deposit and withdrawal problems, I always use chat support, because every online casino provider has a live chat feature or by email. Maybe for some providers it takes more than 1x24 hours to respond to emails. We can create a thread on the forum, if the time limit that we have given (personally) to the provider is not carried out. However, if the provider has a representative on the forum, we can delay creating an accusation thread, by trying to communicate with the representative. if all of our ways can't giving any solutions, so we can decide to create accusations thread for this provider.

asking their live support first regarding the issue would be the best thing to do, then take screenshots of everything as a precaution. if they ignore you and the issue you encountered after asking them about it, then creating a post regarding the issue on bitcointalk to get exposure about what's happening is the best thing to do.

If we play in a reputable casino and we did not do anything against the rules, we do not need to worry about getting banned. However taking screenshot or maybe screen recording it can be a good first step to do if you are worrying about something. Few days back I experienced an issue in Fortunejack when my cashout on sportsbook is not working properly (cashout done but the money is not reflected to my balance). What I did? I contacted live support and they helped me to fix it. Contacting live support is what I usually do when I'm experiencing a problem in a casino because I believe it is the fastest way to get an answer.

If the gambling site support live chat, you can start from there. If customers can only create ticket, you can start from there too. The first thing you should do is to make sure that you contact the gambling sites customer care to ask the reason why you are not able to withdraw.

If the gambling site give reasons that is not in your favour and you did nothing wrong, and they ban or block your account, you can process by creating a thread about it on gambling board or on reputation board on this forum. But this would be good if the betting site has an official bitcointalk account and/or if the gambling site has an official thread on gambling board.

But also for people to avoid the betting site, there is nothing bad to create such thread even if the gambling site is not on this forum.

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.