Topic: Your Solution for Sales-Driven, Customer-Centric Support for global companies (Read 6 times)

Are you a blockchain company looking to enhance customer support, drive sales, and improve client satisfaction?
I offer professional customer support services tailored to meet the unique needs of blockchain organizations.
With a strong track record in both customer care and sales, I provide comprehensive support through multiple channels such as Voice Support, Non-Voice Support (Email, Social Media, and Live Chat) and Sales Campaigns (with performance-based payouts)

What I Bring to the Table

With years of experience in both sales and customer service, I’ve developed a proven ability to handle complex customer inquiries and provide effective resolutions at the first point of contact. This customer-centric approach has earned me multiple Monthly Champion awards for receiving the highest MSAT ratings (5-star surveys). I’m proud to have built such strong relationships with customers that many would specifically request my assistance when contacting support. I’m dedicated to creating a comfortable and positive experience for every client.

Professional Experience

My career journey started as a Business Development Intern in an EdTech startup, where I exceeded expectations in a high-pressure sales role. I consistently achieved over 2 sales per day, placing me well above target. Through extensive cold calling, over 100 calls daily with a conversion rate of 2%, I gained valuable expertise in direct sales and communication.

Later, I joined Concentrix, a recognized BPO leader, as an Advisor in a domestic voice process role. Over two years, I refined my customer support skills, excelling in both efficiency and customer satisfaction. I then moved on to [24]7.ai, one of the top BPOs, as a L2G2 Customer Service Representative in an international voice process. My three years in this role gave me in-depth experience with international clientele and complex support needs, and I was later promoted to Senior Quality Analyst. In this capacity, I worked closely with clients, providing frontline feedback, quality control, and timely updates to continuously improve service delivery.

How I Can Help Your Business Thrive

Whether you need a reliable voice for your customer service, want to boost sales through effective cold calling and email campaigns, or require efficient and accurate resolution of customer inquiries, I’m here to help. My experience, commitment, and results-driven approach make me an ideal partner to streamline and elevate your customer support experience.

Let’s connect! Reply here or send me a PM to discuss how we can work together to meet your business goals and improve customer satisfaction.