Topic: Zebpay folks please help me (Read 884 times)

It happens sometime. Its a matter of time. You will get your money in INR wallet don't worry....

Wait for their support to reply on your ticket.  There must be some congestion on their queries too.

There is some sort of bug if that's the case.

My withdrawal is pending for days and no reply on the ticket created from app.
And i sold some btc and it never showed in the money acccount i.e. in INR .

What is happening..??

Hi karan1498
Please accept our sincere apologies on issue you have faced. We will look into customer support issue.

As far as fees concerns, this is very complicated structure as we manage hot wallet with minimum possible amount to reduce security risk. On your transaction you might have seen less fees because at your time we my be able to find confirmed spendable input on hot wallet and it was used to process your transaction. It is next to impossible for us to predict the fees nowdays for any level of tx, so we overpay. In case bitcoin network moves to new fees territory, we have to double spend tx and relay it again for user, costing double transaction charges. On top of that we receive lots of small, medium transactions  and consolidate them on daily basis to send to hardware wallets and move coins in between wallets to give you smooth hot wallet experience.

Every exchange, hot wallet on this planet is paying fees from its own pocket at the moment. We do not make any money on send transactions, in fact most of the time we bare the charges.

There are lots of cases ( most of the time higher number of cases ) where we pay higher fees then we charge. But this is ground reality and there is no solution to it at the moment.

I really wish I have better answer, but this is what it is. In any case I will apologize as a CTO of this company and let me assure you we are working very hard to improve this.

Regards
Mahin
Zebpay

1st. problem :

 the fee taken from me for btc withdrawal was 0.0038. and on the block chain the fee was only 0.0009692 . If you wouldeve send even that much amount of fee on the blockchain, I wouldnt have said anything, but you guyz are  fooling people.

2nd problem:
today i called zebpay , a guy name "Sangam Patel" fucking bastard to save his ass , he didnt connect my phone to his supervisor , he just kept repeating "what you want to know from supervisor" " supervisor will give the same info i am giving"  atleast 50 times for 25 minutes, but didnt connect me to the supervisor. wow what a company , what a guy, this guy deserves to be fired on spot. believe your customers will go down if you hire people like this.


IMPROVE YOURSELVES AND DO HONEST BUSINESS , AS OTHER EXCHANGES DO.

WORST EVER EXCHANGE OF THE WHOLE WORLD. SINCE BTC IS UNREGULATED I WAS NOT ABLE TO GO THE AUTHORITIES OR I WOULDEVE BANGED YOULL AND IN FUTURE SOMEONE WILL FOR SURE.

SHUT DOWN YOUR SHITTY FAKE EXCHANGE

Hi karan1498

We do not process payments via IMPS as it creates lot of failed payments. We process it using NEFT . You should get funds in couple of hours normally and max 1 working day after you receive message. Please feel free to send me your ticket number in case you do not receive it and I will have someone to look into it.

Regards
Mahin
Zebpay

Do not worry about the payment. Yes IMPS is instant but there would be many other who would have withdrawn before you and they will have to first clear their payment and then make your payment. They do no have that much staff to be 100% instant in making payment due to which they take upto 1 days while processing your order. Today you should receive your payment.

So , yesterday I made a sell order on zebpay and requested for withdraw of the money. The next day the money got withdrawn from zebpay and they withdraw via imps which should instantly reach my bank account as soon as they have sent it. I got their mail and msg saying the withdrwal has been processed. I phoned them and they told me to wait for one working day. What to do? Do you guyz have experienced late money reaches to your bank after their payout message? Im getting worried now, because imps has to be instant.