please do let me know how you will compensate me for loss time in mining. Also still no update on my product.
You ever get a response on this?
I wish I saw this earlier. I ordered an A2 scrypt miner on May 9th.
First I called the company and no one answered, I requested sales and got voice mail.
I did not leave a msg, but Bob from zoomhash called me back within 2 minutes.
After talking with him he said the first batch had sold out, but if I ordered then I'd get in on second batch which would ship Tues/Wed.
I was stoked May 11th when I received a note that it had shipped DHL from China. I thought, wow it shipped earlier than expected.
But found it odd I did not receive a tracking number. I called on the 11th, again I got voice mail. This time I left a msg about the order update and the
fact that I had not received a tracking number. Waited the day, no one called me back. I then next day emailed the support about it. I did not hear anything back until 5/14.
I finally got an email response and this is what it said:
RIZZA PAULITE (ZoomHash)
May 14 06:09
We will provide you soon. Thanks
5/15 I still did not have tracking, called again and left another voicemail to try and get tracking or verification that it had shipped - no call back.
5/16 I tried online chat support, a chat started, but then disconnected - tried again and got form to leave a msg.
At this point I decided to call again and leave another message. This time I left the message stating if I did not receive tracking information on the unit that I was going to file a chargeback on my AMEX card (wasn't about to try BTC or wire money). Just as soon as I started leaving this msg here they called me back. Said I should have received it already.
I told them it was poor business policy to ship a product without tracking information. They blamed DHL for taking delivery of it without providing tracking. I'm a bit understanding as its coming direct from China, its not too unusual to get tracking a day after the fact, but we are looking at an entire week after it shipped (supposedly). Bob (support guy) said he'd contact Michael (owner I believe) and get information back to me within the next 30 minutes. I hope I do hear back. I'd much rather have the miner in the wall hashing away than having to file a chargeback and look elsewhere for another ASIC scrypt machine. I'll give it a couple more days, but if nothings corrected I'll be forced to contact AMEX.
UPDATE I finally got some tracking:
"xxxxxxxxxxx Via DHL. It should be delivered today and you should have received the tracking number a few days back. Sorry for the confusion thanks!
Zoom Hash"
Double checked DHL and it appears that its in route currently. It might arrive today, if not then Monday for sure.
Hope they took care of you.
