Coins.game banned my account when I tried to withdraw

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Quote from: elegigglebets on May 12, 2024, 02:52:25 PM

https://imgur.com/a/ga10oe0

I finally got a reply from their support team. They told me the same exact vague list of reasons for the ban and said the decision will not be reviewed :/

I think its just a general copy paste answer to all questions from users whose accounts have been banned.
The support person may also not know the real reason if they answer like that, maybe they will only answer specifically through casinoguru.

Anyway, many casinos still hire and use inexperienced support, so dont be surprised if the answer is like AI.

AHOYBRAUSE

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Quote from: elegigglebets on May 12, 2024, 02:52:25 PM

https://imgur.com/a/ga10oe0

I finally got a reply from their support team. They told me the same exact vague list of reasons for the ban and said the decision will not be reviewed :/

As I have stated before in the ANN thread this particular rule looks awfully odd to me:

Quote

1) ''if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play.''

I mean, these are obviously, 100%, rules for poker, and nothing else. What else should they apply to?? And I have checked their site, no poker game to play.
In which other game could anyone share card details, transfer chips, discussing hands, and so on?

Maybe they wanted to add poker at some point and therefor added this rule to their TOS, I don't know.
Anyway, bringing up this rule to prove their point is not logical and looks very strange.

elegigglebets

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https://imgur.com/a/ga10oe0

I finally got a reply from their support team. They told me the same exact vague list of reasons for the ban and said the decision will not be reviewed :/

yahoo62278

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Quote from: elegigglebets on May 12, 2024, 12:06:54 PM

Quote from: yahoo62278 on May 11, 2024, 09:50:08 PM

Quote from: elegigglebets on May 11, 2024, 04:32:32 PM

Quote from: yahoo62278 on May 11, 2024, 02:49:05 AM

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

The big crypto casinos such as Stake or betcoin.ag will limit your max stakes after you win a certain amount of money. I have no choice but to play at smaller casinos.

Please note that all my scam accusations have been resolved in my favor once the smaller casinos realized there was nothing wrong with my pattern of bets. It is simply a strategy that they use to delay/not have to pay winnings.

You do realize that all these sites communicate with each other somewhat. You are not being limited by the casinos, you are limited by the provider. If all the sites use the same provider, you are fucked. You will be limited on site after site after site.

Cases may have been resolved in your favor, but that doesn't necessarily mean you are not doing an activity that the casinos do not condone. That could mean that the arbitrator is clueless about your activities, or could be a casino error, or whatever.

IMO, casinos feel you are doing something shady. Whether you feel you are or not is irrelevant.

Casinos condone people making money lol, if placing semi-decent bets is doing something shady, then shoot me. I've never done any fraudulent bets, arbitrage, etc and all the cases I've opened have been resolved in my favor because of that. Otherwise they would have proof of my wrongdoings to show to the 3rd party arbitrator.

Again, I ask you to look at all the bookmakers that I've done complaints on. Half of them have exit scammed and the other half have dozens of complaints here or on casino guru/askgamblers. Why are you trying to defend those scummy casinos by suggesting I'm doing shady activities?

I am not defending the casinos at all. You might be 100% legit with your case vs everyone of these casinos, or you may not. I'm just saying it's very odd that you seem to be playing smaller less known casinos, and always end up with a scam accusation against them.

elegigglebets

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Little update on the case :

I was told on livechat that they didn't have any more information on the reason of my ban and to send an email to their support team ([email protected]). I sent an email asking for explanations on May 9th and they still haven't replied. Otherwise I'm also waiting for casino guru's representative to reply to the complaint.

elegigglebets

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Quote from: yahoo62278 on May 11, 2024, 09:50:08 PM

Quote from: elegigglebets on May 11, 2024, 04:32:32 PM

Quote from: yahoo62278 on May 11, 2024, 02:49:05 AM

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

The big crypto casinos such as Stake or betcoin.ag will limit your max stakes after you win a certain amount of money. I have no choice but to play at smaller casinos.

Please note that all my scam accusations have been resolved in my favor once the smaller casinos realized there was nothing wrong with my pattern of bets. It is simply a strategy that they use to delay/not have to pay winnings.

You do realize that all these sites communicate with each other somewhat. You are not being limited by the casinos, you are limited by the provider. If all the sites use the same provider, you are fucked. You will be limited on site after site after site.

Cases may have been resolved in your favor, but that doesn't necessarily mean you are not doing an activity that the casinos do not condone. That could mean that the arbitrator is clueless about your activities, or could be a casino error, or whatever.

IMO, casinos feel you are doing something shady. Whether you feel you are or not is irrelevant.

Casinos condone people making money lol, if placing semi-decent bets is doing something shady, then shoot me. I've never done any fraudulent bets, arbitrage, etc and all the cases I've opened have been resolved in my favor because of that. Otherwise they would have proof of my wrongdoings to show to the 3rd party arbitrator.

Again, I ask you to look at all the bookmakers that I've done complaints on. Half of them have exit scammed and the other half have dozens of complaints here or on casino guru/askgamblers. Why are you trying to defend those scummy casinos by suggesting I'm doing shady activities?

holydarkness

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Quote from: Little Mouse on May 11, 2024, 05:20:29 AM

Quote from: holydarkness on May 10, 2024, 12:54:02 PM

If you think it's worth trying and don't mind me to try reaching them, though, please send me a PM with the contact details, I'll try to nudge them.

I have got the telegram contact of Denis. Unfortunately, he doesn't reply me anymore neither he check my message. I'll send you the telegram username shortly.
[...]

Thank you, PM received. I'll try to reach him, hopefully we can get him back to this forum.

Quote from: GxSTxV on May 11, 2024, 04:43:44 PM

[...]

Your best option now is to file a case with Guru Casino, as suggested by some users before, and hope for a response. If they do respond, the Guru team will reveal the truth behind what happened to you exactly.

OP already did, though the casino itself has yet to reply to the complaint. Here's link to his CG's complaint: https://casino.guru/coins-game-casino-player-s-account-has-been-banned

yahoo62278

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Quote from: elegigglebets on May 11, 2024, 04:32:32 PM

Quote from: yahoo62278 on May 11, 2024, 02:49:05 AM

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

The big crypto casinos such as Stake or betcoin.ag will limit your max stakes after you win a certain amount of money. I have no choice but to play at smaller casinos.

Please note that all my scam accusations have been resolved in my favor once the smaller casinos realized there was nothing wrong with my pattern of bets. It is simply a strategy that they use to delay/not have to pay winnings.

You do realize that all these sites communicate with each other somewhat. You are not being limited by the casinos, you are limited by the provider. If all the sites use the same provider, you are fucked. You will be limited on site after site after site.

Cases may have been resolved in your favor, but that doesn't necessarily mean you are not doing an activity that the casinos do not condone. That could mean that the arbitrator is clueless about your activities, or could be a casino error, or whatever.

IMO, casinos feel you are doing something shady. Whether you feel you are or not is irrelevant.

GxSTxV

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Quote from: yahoo62278 on May 11, 2024, 02:49:05 AM

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

That's exactly what I wanted to say before reading your post. I always do a research on the accuser's history hee in the forum before passing judgment on the accused person or casino just to ensure fairness between the two sides. Here as you mentioned the OP's gambling activity, is only in sports betting and his the winnings he always makes from betting, does raise suspicions and why these small sportbooks decides to ban him?. However, without a clear evidence, it's impossible to have a conclusion, The accused side is absent and he is offline from the forum, despite their successful contests and campaigns before, that doesn’t absolve them from the accusations.

The reasons provided by the casino for the ban, frankly, they are horseshit and doesn’t make a sense. They didn’t even specify the exact reason of the ban. Given that the OP claims to have only bet on sports, so we take the second reason since the first one can’t be related with sportsbooks.

Your best option now is to file a case with Guru Casino, as suggested by some users before, and hope for a response. If they do respond, the Guru team will reveal the truth behind what happened to you exactly.

elegigglebets

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Quote from: AHOYBRAUSE on May 11, 2024, 07:47:07 AM

Quote from: yahoo62278 on May 11, 2024, 02:49:05 AM

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

Jeez, good catch.
I scrolled through his posting history and he created so many accusation against different books, there must be something to it. Whatever he does, he is getting caught a lot.
Maybe OP should check his setups a little better so his scheme isn't that easy to spot. Grin

Guess it's fair to say this moves the whole thing in a slightly different light, even though coins really seems to have some issies at the moment since this in not the only scam accusation against them recently.

Me using bitcointalk as a way to bring these scummy casinos practices to light and try to get my money paid does not make my betting dishonest. Please feel free to go through all the threads I've posted and see that either I was paid out in the end or those casinos have exit scammed (Betnomi, euphoriabet, etc) thus proving my scam accusations.

elegigglebets

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Quote from: yahoo62278 on May 11, 2024, 02:49:05 AM

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

The big crypto casinos such as Stake or betcoin.ag will limit your max stakes after you win a certain amount of money. I have no choice but to play at smaller casinos.

Please note that all my scam accusations have been resolved in my favor once the smaller casinos realized there was nothing wrong with my pattern of bets. It is simply a strategy that they use to delay/not have to pay winnings.

bayu7adi

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Another point that we can consider is, this could be black politics to minimize competitors' competition... no one knows what cunning strategies are implemented by other platforms or companies to win the competition. I only warned in that direction and this suspicion was actually directed at the reporter (according to the research that Mr @yahoo62278 said).

Quote from: yahoo62278 on May 11, 2024, 02:49:05 AM

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

I am not defending the casino mentioned by @elegigglebets, if the casino platform is proven guilty. Of course, this issue requires discussion between the casino platform and the topic creator. As long as we can't see the response from the platform for discussion in this forum, I hope that soon there will be representatives from coins.game to express their arguments and find out who is at fault in this case through any media.

However, I also don't support unhealthy competition if the topic creator (possibly) really wants to bring down other casinos in a slightly extreme way.

AHOYBRAUSE

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Quote from: yahoo62278 on May 11, 2024, 02:49:05 AM

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

Jeez, good catch.
I scrolled through his posting history and he created so many accusation against different books, there must be something to it. Whatever he does, he is getting caught a lot.
Maybe OP should check his setups a little better so his scheme isn't that easy to spot. Grin

Guess it's fair to say this moves the whole thing in a slightly different light, even though coins really seems to have some issies at the moment since this in not the only scam accusation against them recently.

Little Mouse

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Quote from: holydarkness on May 10, 2024, 12:54:02 PM

If you think it's worth trying and don't mind me to try reaching them, though, please send me a PM with the contact details, I'll try to nudge them.

I have got the telegram contact of Denis. Unfortunately, he doesn't reply me anymore neither he check my message. I'll send you the telegram username shortly.

Quote from: yahoo62278 on May 11, 2024, 02:49:05 AM

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

There are a few such users here in bitcointalk who used to take the advantage of arbitrage betting while casinos don't allow this. The proofs are barely visible sometime because casinos got accusation from their odd providers. Thus, the abusers get a pass.
My bad, I have to intention to accuse OP as abuser.

yahoo62278

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I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

Learn Bitcoin

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Quote from: Little Mouse on May 10, 2024, 08:33:03 AM

It has been a long time since I talked with my coins.game contact. he hasn't checked my DM in a while.

Hmm, probably because they don't care about BitcoinTalk's reputation anymore. Or their management may have changed. I have seen situations like this when they change the staff who is responsible to handle the social media or some other sides, the new guy does not continue what the previous staff was handling. The new guy may have a new strategy to handle things. Most of the people do not know about Bitcointalk and they don't care about their presents here. So, if they do not care, we cannot do anything except giving them a appropriate feedback based on their action.

holydarkness

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Quote from: Little Mouse on May 10, 2024, 08:33:03 AM

Quote from: Learn Bitcoin on May 09, 2024, 08:39:02 AM

Campaign manager Little Mouse handled their campaign a couple of months ago.

It has been a long time since I talked with my coins.game contact. he hasn't checked my DM in a while.

Ahh... I was about to shoot you a PM, asking for your contact at Coins, see if I can reach them and get them solve these cases... perhaps even have them return for a while into the forum [that'll be a nice thing]. But I see that it might be a dead-end too.

If you think it's worth trying and don't mind me to try reaching them, though, please send me a PM with the contact details, I'll try to nudge them.

Little Mouse

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Quote from: Learn Bitcoin on May 09, 2024, 08:39:02 AM

Campaign manager Little Mouse handled their campaign a couple of months ago.

It has been a long time since I talked with my coins.game contact. he hasn't checked my DM in a while.

Sunderland

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Quote from: elegigglebets on May 08, 2024, 09:14:56 AM

I don't understand any of these accusations.

1) ''if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play.''

I have not played any card game on coins.game, only sportsbetting

Yeah those rules are for the poker abuse, not sports betting (arb betting, late betting, fixed match, by pass the bet limit with multi account, etc).
Kinda strange why their support only copy paste their policies for Poker game while you said that you only gamble on sports.
Without any replies from the coins game side, we will never know what is the reason why they blocked and confiscated the money on your account, I hope they will response to this case on casinoguru.

Learn Bitcoin

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Quote from: elegigglebets on May 09, 2024, 01:57:49 PM

I had already withdrawn some small amounts before (a couple of months ago) but this is the first time I tried to withdraw a big amount.

If so, you have done the pre-test. Unfortunately, some casinos scam players only if they see the amount is big enough. Of course, I cannot tell if they are scamming you or not because we haven't heard the story from their side. So, it won't be appropriate to call them scammers. It would be better if they came to this thread and shared their point of view regarding this case. I have heard their rating on Casino guru is not good. So, I don't know if opening a complain on Casino guru will help or not. But, keep us updated about your case.

Topic: Coins.game banned my account when I tried to withdraw (Read 264 times)