The main issue isnt the information he provided you. The main issue is way you blocked his account!? And dont give me that "automatic security" system excuse. Security issues have to be based on particular facts that showed a menace to the founds. Explain what was the menace that forced you to block his account. And better solve the issue fast. I have my finger on the negative feedback trigger.
Hello r34tr783tr78,
As the service provider, we do have the right to take the operations on users' accounts we deem necessary
at our own discretion especially when it comes to safety of funds.
We are fully committed to settling the mentioned issue within the nearest possible time.
Unfortunately, the documents provided by a customer belong to different persons.
The investigation is in progress.
Hello fx911,
As you admit, you sent another person's details in order to prove the fact of the transaction between both of you. However, we requested you to send details for personal verification.
We will not move with your case any further until you provide all the information we’ve requested in compliance to our security procedure.
Unfortunately, we don’t understand a word of your long message
These answers seem abusive and scamish. I wouldnt trust you a cent. But since you returned the money I changed my feedback from negative to neutral. You ended up with more negative publicity and lost a customer. Congratulations.