Hello everyone from Ottawa. We encountered unexpected problems with a partner from Belarus. Tell me, is it possible to solve them at a distance?
How can anyone tell you anything if they don't know what you are talking about? When asking for assistance or guidance, make sure you are making everything clear to the readers because no one would know what kind of unexpected problem you have had with the partner and what you are doing in general. So, when you are asking for something, try to explain everything properly so that when we read it, we understand what you are talking about and then if we know something about it, we can assist you with it.
Do this: Edit your post, and add enough content that describes what you are referring to and what are you involved in and what kind of a problem did you encounter with the partner that is from another location, and then if someone from the community have knowledge about it, they can guide you properly.