[SOLVED] 500.CASINO THREATENING TO KEEP MY REAL MONEY

holydarkness

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Yes, I'm an asshole

Quote from: UserU on February 02, 2024, 06:51:21 AM

Yup, safe and sound.

[image snip]

Quote from: Jannn on February 02, 2024, 08:22:47 AM

HEY HOLYDARKNESS AND @EFIALTIS, THE PROBLEM WAS SOLVED !
[...]

Great, always nice to hear that a problem is solved. Given each side has declared that everything is clear from their end, I think it'll be better to mark the thread as solved and lock the thread.

Jannn

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Quote from: holydarkness on February 01, 2024, 01:02:39 PM

Quote from: Jannn on February 01, 2024, 10:30:31 AM

Quote from: holydarkness on February 01, 2024, 04:18:02 AM

I'm a bit confused. Just to clarify and put everything in writing, your friend is now OK with having to meet the wager requirement and wanted to get the full initial deal [the missing free spins]?

Well, yes holydarkness.
Because what choice is left for him anyways now that USERU already said that one small amount of the bonus balance was '' spent '' by my friend
and thus the bonus was irrevocable then ?

So he's left with no choice other than play the bonus wager requirement thru, then...
Which is what he's currently doing already.

But he wants them to recover/deposit the free spins that was lost, at the first time when the bonus was revoked by him then.

I understand that it is quite inconvenient for your friend. If I may clarify to you, the issue with the "irrevocable" here is not about the amount that he spent, it's the fact that he spent it itself, and thus considered agreeing to the term of the promo. Analogically, if someone get into a bakery which hold a buy-1-get-1 promo and get himself a plate of two cake, as long as he did not eat the cake, he can return it, but upon a bite of the cake, no matter how small or how big, he's kinda agree to take the promo and buy that cake. I hope you can understand this.

And if you don't mind, give us a follow up when your friend already got the free spins returned to his bonus, and thus we can mark this as solved?

HEY HOLYDARKNESS AND @EFIALTIS, THE PROBLEM WAS SOLVED !
THOUGH NOT THE RESOLUTION WANTED BUT AT LAST THEY ADDED THE FREE SPINS BACK THEN.

SO THANKS A LOT FOR THE HELP ONCE AGAIN BUDDIES !
YOU GUYS DOING A VERY HONORABLE WORK HERE ON THIS FORUM MAN AS I SAID BEFORE.

THANKS A LOT !

I'LL WAIT FOR YOUR REPLIES AND WILL CLOSE THE THREAD.

UserU

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Quote from: holydarkness on February 01, 2024, 01:02:39 PM

And if you don't mind, give us a follow up when your friend already got the free spins returned to his bonus, and thus we can mark this as solved?

Yup, safe and sound.

holydarkness

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Activity: 2506

Merit: 1398

Yes, I'm an asshole

Quote from: Jannn on February 01, 2024, 10:30:31 AM

Quote from: holydarkness on February 01, 2024, 04:18:02 AM

I'm a bit confused. Just to clarify and put everything in writing, your friend is now OK with having to meet the wager requirement and wanted to get the full initial deal [the missing free spins]?

Well, yes holydarkness.
Because what choice is left for him anyways now that USERU already said that one small amount of the bonus balance was '' spent '' by my friend
and thus the bonus was irrevocable then ?

So he's left with no choice other than play the bonus wager requirement thru, then...
Which is what he's currently doing already.

But he wants them to recover/deposit the free spins that was lost, at the first time when the bonus was revoked by him then.

I understand that it is quite inconvenient for your friend. If I may clarify to you, the issue with the "irrevocable" here is not about the amount that he spent, it's the fact that he spent it itself, and thus considered agreeing to the term of the promo. Analogically, if someone get into a bakery which hold a buy-1-get-1 promo and get himself a plate of two cake, as long as he did not eat the cake, he can return it, but upon a bite of the cake, no matter how small or how big, he's kinda agree to take the promo and buy that cake. I hope you can understand this.

And if you don't mind, give us a follow up when your friend already got the free spins returned to his bonus, and thus we can mark this as solved?

UserU

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Activity: 2016

Merit: 531

FREE passive income eBook @ tinyurl.com/PIA10

Quote from: Jannn on January 31, 2024, 03:45:06 PM

Hello UserU, fine brother.
Wanted to ask them since the bonus have been wagered a little bit and impossible to revoke now: to RE-ADD the free spins from the promo.
as they got removed when that REVOKE / UN-REVOKE confusion happened.

So if there's some last thing you can do for my friend is to please re-add the free spins ?

Thanks.

Sure, just contact Support and they'll restore the spins as long as they weren't spent previously.

Wapfika

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Quote from: Jannn on February 01, 2024, 10:30:31 AM

But he wants them to recover/deposit the free spins that was lost, at the first time when the bonus was revoked by him then.

This is my first time to see a welcome bonus that automatically convert initial deposit to bonus balance. Somehow this is indeed unfair if you didn’t read the bonus ToS for that specific bonus.

It feels like your balance is trapped with x40 wagering requirements the moment you made deposits. The problem on this type of conflict is you already use part of your free spin and balance. Meeting the x40 wagering requirements is indeed your only choice here since the ToS stated that so. This request of yours seems fair for you and the casino to move forward.

Jannn

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Activity: 1120

Merit: 502

Quote from: holydarkness on February 01, 2024, 04:18:02 AM

Quote from: Jannn on January 31, 2024, 03:45:06 PM

Quote from: UserU on January 31, 2024, 03:04:48 PM

Quote from: Jannn on January 31, 2024, 01:05:57 PM

Hey Jannn,

Apologies, there was a slight mixup on my end due to an oversight. I've edited my previous post to reflect this from the team:

Quote from: UserU on January 31, 2024, 12:49:16 PM

UPDATE: My mistake, please ignore the previous message. I just got an updated response that as the bonus funds were wagered (i.e. the welcome package terms were accepted), the real money conversion will be unable to be processed.

Hello UserU, fine brother.
Wanted to ask them since the bonus have been wagered a little bit and impossible to revoke now: to RE-ADD the free spins from the promo.
as they got removed when that REVOKE / UN-REVOKE confusion happened.

So if there's some last thing you can do for my friend is to please re-add the free spins ?

Thanks.

I'm a bit confused. Just to clarify and put everything in writing, your friend is now OK with having to meet the wager requirement and wanted to get the full initial deal [the missing free spins]?

Well, yes holydarkness.
Because what choice is left for him anyways now that USERU already said that one small amount of the bonus balance was '' spent '' by my friend
and thus the bonus was irrevocable then ?

So he's left with no choice other than play the bonus wager requirement thru, then...
Which is what he's currently doing already.

But he wants them to recover/deposit the free spins that was lost, at the first time when the bonus was revoked by him then.

holydarkness

legendary

Activity: 2506

Merit: 1398

Yes, I'm an asshole

Quote from: Jannn on January 31, 2024, 03:45:06 PM

Quote from: UserU on January 31, 2024, 03:04:48 PM

Quote from: Jannn on January 31, 2024, 01:05:57 PM

Hey Jannn,

Apologies, there was a slight mixup on my end due to an oversight. I've edited my previous post to reflect this from the team:

Quote from: UserU on January 31, 2024, 12:49:16 PM

UPDATE: My mistake, please ignore the previous message. I just got an updated response that as the bonus funds were wagered (i.e. the welcome package terms were accepted), the real money conversion will be unable to be processed.

Hello UserU, fine brother.
Wanted to ask them since the bonus have been wagered a little bit and impossible to revoke now: to RE-ADD the free spins from the promo.
as they got removed when that REVOKE / UN-REVOKE confusion happened.

So if there's some last thing you can do for my friend is to please re-add the free spins ?

Thanks.

I'm a bit confused. Just to clarify and put everything in writing, your friend is now OK with having to meet the wager requirement and wanted to get the full initial deal [the missing free spins]?

Jannn

hero member

Activity: 1120

Merit: 502

Quote from: UserU on January 31, 2024, 03:04:48 PM

Quote from: Jannn on January 31, 2024, 01:05:57 PM

Hey Jannn,

Apologies, there was a slight mixup on my end due to an oversight. I've edited my previous post to reflect this from the team:

Quote from: UserU on January 31, 2024, 12:49:16 PM

UPDATE: My mistake, please ignore the previous message. I just got an updated response that as the bonus funds were wagered (i.e. the welcome package terms were accepted), the real money conversion will be unable to be processed.

Hello UserU, fine brother.
Wanted to ask them since the bonus have been wagered a little bit and impossible to revoke now: to RE-ADD the free spins from the promo.
as they got removed when that REVOKE / UN-REVOKE confusion happened.

So if there's some last thing you can do for my friend is to please re-add the free spins ?

Thanks.

UserU

hero member

Activity: 2016

Merit: 531

FREE passive income eBook @ tinyurl.com/PIA10

Quote from: Jannn on January 31, 2024, 01:05:57 PM

Hey Jannn,

Apologies, there was a slight mixup on my end due to an oversight. I've edited my previous post to reflect this from the team:

Quote from: UserU on January 31, 2024, 12:49:16 PM

UPDATE: My mistake, please ignore the previous message. I just got an updated response that as the bonus funds were wagered (i.e. the welcome package terms were accepted), the real money conversion will be unable to be processed.

holydarkness

legendary

Activity: 2506

Merit: 1398

Yes, I'm an asshole

Quote from: Jannn on January 31, 2024, 01:05:57 PM

Quote

After discussing with the team, they have agreed to remove the bonus funds, and return your initial deposit (non-bonus). This is provided that you did not spend the latter.

Thank you for the prompt response.

My friend told me right now that the money has not been reversed/removed yet from his account.
His username is: user-e37eea

And his balance is currently: $329.39
So the bonus has to be removed (as per you guys agreement/accordance) from his balance and only his initial deposit should be left (his deposit remains unspent tho)
Thanks

Give it some time, I believe they'll need to do interdepartmental communication to process this "special case". Ask your friend to check periodically and keep us updated about this.

Jannn

hero member

Activity: 1120

Merit: 502

Quote

After discussing with the team, they have agreed to remove the bonus funds, and return your initial deposit (non-bonus). This is provided that you did not spend the latter.

Thank you for the prompt response.

My friend told me right now that the money has not been reversed/removed yet from his account.
His username is: user-e37eea

And his balance is currently: $329.39
So the bonus has to be removed (as per you guys agreement/accordance) from his balance and only his initial deposit should be left (his deposit remains unspent tho)
Thanks

yahoo62278

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Activity: 3584

Merit: 4420

Quote from: UserU on January 31, 2024, 12:49:16 PM

Quote from: yahoo62278 on January 30, 2024, 07:25:53 PM

1. There's nothing greedy about it. It's 7 damn cents man, you surely have 7 cents to help your friend out as far as his account goes. There's reasons that message shows up, but not going to explain it to you so you can get toxic with me.

If you truly want help, lose the attitude. Noone here has to help you at all and you TYPING IN CAPS LOOKING LIKE A DUMBASS DOES NOTHING FOR YOU EXCEPT MAKE PEOPLE WANT TO HELP YOU LESS. Relax man. If you don't like what someone typed, ignore them.

UserU have you read this case?

Hey yahoo,

Yup, holydarkness has just messaged me on this. I've forwarded this to the team but I'll try to answer the best to my abilities in the meanwhile.

Quote from: Jannn

500.CASINO THREATENING TO KEEP MY REAL MONEY

Hi Jannn,

Based on the article Powersl1de provided, the Welcome Bonus indeed comes with several restrictions, including the 14 calendar days wagering window to curb the abuse.

After discussing with the team, they have agreed to remove the bonus funds, and return your initial deposit (non-bonus). This is provided that you did not spend the latter.

See @Jannn relax and contact the right people. No need to respond to everyone who posts in a thread even if they hit a nerve. Getting an attitude accomplishes nothing. Contact the right guy whether it be you, holydarkness, or someone else and wait.

Thx UserU for getting some answers and a solution.

UserU

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Activity: 2016

Merit: 531

FREE passive income eBook @ tinyurl.com/PIA10

Quote from: yahoo62278 on January 30, 2024, 07:25:53 PM

1. There's nothing greedy about it. It's 7 damn cents man, you surely have 7 cents to help your friend out as far as his account goes. There's reasons that message shows up, but not going to explain it to you so you can get toxic with me.

If you truly want help, lose the attitude. Noone here has to help you at all and you TYPING IN CAPS LOOKING LIKE A DUMBASS DOES NOTHING FOR YOU EXCEPT MAKE PEOPLE WANT TO HELP YOU LESS. Relax man. If you don't like what someone typed, ignore them.

UserU have you read this case?

Hey yahoo,

Yup, holydarkness has just messaged me on this. I've forwarded this to the team but I'll try to answer the best to my abilities in the meanwhile.

Quote from: Jannn

500.CASINO THREATENING TO KEEP MY REAL MONEY

Hi Jannn,

Based on the article Powersl1de provided, the Welcome Bonus indeed comes with several restrictions, including the 14 calendar days wagering window to curb the abuse.

~~After discussing with the team, they have agreed to remove the bonus funds, and return your initial deposit (non-bonus). This is provided that you did not spend the latter.~~

UPDATE: My mistake, please ignore the previous message. I just got an updated response that as the bonus funds were wagered (i.e. the bonus terms were accepted), the real money conversion will be unable to be processed.

Jannn

hero member

Activity: 1120

Merit: 502

Quote from: holydarkness on January 31, 2024, 02:50:45 AM

Quote from: acroman08 on January 30, 2024, 06:39:29 PM

has your friend tried posting this on casino.guru or askgamblers, they might be able to help. looking at casino.guru, they seem to have resolved issues that have been posted there in the past, but as for askgamblers, I don't any complaints posted against 500.casino yet. or you can wait for the representative to respond here since holydarkness and efialtis has contacted them.

It'll be better to wait a little and see if any of the representative that efialtis and I contacted reaches back and get it solved. Having this case on CG or AG will kinda flood their resolution team with too many "ticket".

Quote from: yahoo62278 on January 30, 2024, 07:25:53 PM

[...]
UserU have you read this case?

I send him a PM yesterday, informing him about the issue and this thread.

Thank you holy darkness the voluntary work you and efialtis with BTCGosu, have been doing here on this forum helping with many casino cases is honorable.
It was also because of his BTCGosu site that i was able to find some '' other '' good casinos with games that interest me.

So humbly thank you for your hard work brothers.

LoyceV

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Quote from: Jannn on January 30, 2024, 05:02:50 PM

WATCH YOUR DIRTY MOUTH BEFORE ACCUSING ME NIGGA !

Lol. Did I hit a nerve?

You'll get all the help you need here with this attitude, keep it up!

holydarkness

legendary

Activity: 2506

Merit: 1398

Yes, I'm an asshole

Quote from: acroman08 on January 30, 2024, 06:39:29 PM

has your friend tried posting this on casino.guru or askgamblers, they might be able to help. looking at casino.guru, they seem to have resolved issues that have been posted there in the past, but as for askgamblers, I don't any complaints posted against 500.casino yet. or you can wait for the representative to respond here since holydarkness and efialtis has contacted them.

It'll be better to wait a little and see if any of the representative that efialtis and I contacted reaches back and get it solved. Having this case on CG or AG will kinda flood their resolution team with too many "ticket".

Quote from: yahoo62278 on January 30, 2024, 07:25:53 PM

[...]
UserU have you read this case?

I send him a PM yesterday, informing him about the issue and this thread.

Jannn

hero member

Activity: 1120

Merit: 502

Quote

Relax man. If you don't like what someone typed, ignore them.

You right on everything you said, except that it's not fine for me (and should not be for anyone) to be '' accused '' of things you have not done.
This i cannot tolerate/allow to pass without commenting/replying.
Because i might have asked for loan in the past (this forum has no use for me, reason why i spent 2 years without coming here) then being accused of having '' bought '' the account just because i asked for a loan after spending 2 years out of here.

1) was not playing on any casinos for 2 years (best times of my fucking life, so > was not on here, then)

and

2) Came back and decided to ask for a loan at that time as it was near covid times, and i was needing cash.

But i NEVER scammed anyone here or did any '' shady '' stuff, so can't tolerate a couple of fools talking shit about me like that.

As far as the rest of what you said, i do agree, HQ participation, thanks for posting.

yahoo62278

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Activity: 3584

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Quote from: ?? on ??

Anyways this shit is not about me so stay away from my thread as i have a LEGITIMATE concern to treat here

1) THIS FUCKING STUPID FORUM IS CHARGEING $$$$$ FOR PEOPLE JUST TO REGISTRATE ACCOUNTS HERE (SHOWING HOW FUCKING GREEDY THIS BITCHES BEHIND IT TRULY ARE) REASON WHY HE COULD NOT REGISTER AN ACCOUNT AND POST BY HIMSELF ON THIS USELESS TRASH HERE !

2) THE CASINO IS ACTING WRONG ALSO ON THREATENING TO KEEP MY FRIENDS MONEY

SO 2 ISSUES CLEARLY HERE.

1. There's nothing greedy about it. It's 7 damn cents man, you surely have 7 cents to help your friend out as far as his account goes. There's reasons that message shows up, but not going to explain it to you so you can get toxic with me.

If you truly want help, lose the attitude. Noone here has to help you at all and you TYPING IN CAPS LOOKING LIKE A DUMBASS DOES NOTHING FOR YOU EXCEPT MAKE PEOPLE WANT TO HELP YOU LESS. Relax man. If you don't like what someone typed, ignore them.

UserU have you read this case?

acroman08

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Activity: 2352

Merit: 1085

has your friend tried posting this on casino.guru or askgamblers, they might be able to help. looking at casino.guru, they seem to have resolved issues that have been posted there in the past, but as for askgamblers, I don't any complaints posted against 500.casino yet. or you can wait for the representative to respond here since holydarkness and efialtis has contacted them.

Topic: [SOLVED] 500.CASINO THREATENING TO KEEP MY REAL MONEY (Read 343 times)