Just to give you a quick update regarding the case. It has been determined that we acted in accordance with our Terms & Conditions and therefore
the case has been deemed to be unjustified by CasinoGuru. It is also worth noting that our regulator too has come to the same conclusion upon examining evidences provided by both sides.
Clean up the case by the TrustDice team side and with engagement of a regulator is very good. By assessment through a regulator, I believe there is no bias in the investigation and decision-making procedure from TrustDice team.
Mistakes and bias can be made sometimes from staffs but if one case already goes to many staffs, to regulators, with a same conclusion, the case should be closed without doubt of inaccuracy.
You are right, this is actually the first time I am getting to know that a regulator can actually get involved in a case between a casino and the player, and if trustdice actually pulled this one through, then indeed they must be commended for their seriousness in seeing that an issue with their player is resolved amicably to the satisfaction of the both parties involved, and also for taking a transparent and fair for all approach.
But again on the other hand, how was it known that a regulator actually joined in solving the case?, I mean, its very possible for a casino to hire anybody to join in a chat or forum discussion, and tell the person to claim that he or she works as a regulator, and the other parties involved in the case will not have any choice but to believe the imposter to be who he claimed he is.
So, was there any way the regulator was verified by the other parties?, for assurance that indeed, a regulator joined in resolving the case?
