BC.Game asking for KYC before letting me Withdraw - page 4.

factor280

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Activity: 305

Merit: 250

Quote from: Oshosondy on May 01, 2024, 11:56:38 AM

Quote from: factor280 on May 01, 2024, 11:12:43 AM

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Do you not know that anything centralized will ask for KYC at anytime from their customers? That is what Bc.game did and you can see it in their terms of service. If you want a casino or gambling site that do not requires KYC, that means you will need to try any of those Web3 casinos or land based casinos or betting agents. As for me, I prefer the centralized ones because I have been using them many years ago and they are good but KYC can be an issue.

Im aware of what KYC is. Im not sure why it took 5 years and Hundreds thousands of dollars deposited and wagered for this to happen. Im level 66 on the site.

joniboini

legendary

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Quote from: factor280 on May 01, 2024, 11:55:39 AM

Support says they received it but my ID is not considered a form of ID? Truly dont understand.

Not surprising since some services don't accept driving IDs as the support replied. Just try to open a new chat/support window and ask them again about it. Create a new ticket or something similar, or just post on the ANN thread and contact their representative here so they can communicate with you directly.

Oshosondy

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...gambling responsibly. Do not be addicted.

Quote from: factor280 on May 01, 2024, 11:12:43 AM

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Do you not know that anything centralized will ask for KYC at anytime from their customers? That is what Bc.game did and you can see it in their terms of service. If you want a casino or gambling site that do not requires KYC, that means you will need to try any of those Web3 casinos or land based casinos or betting agents. As for me, I prefer the centralized ones because I have been using them many years ago and they are good but KYC can be an issue.

factor280

sr. member

Activity: 305

Merit: 250

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

PX-Z

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Quote from: Cantsay on May 01, 2024, 11:25:59 AM

What did they say to you when you finished yours? Did you use an ID that bcgame accepts? It would be preferable if you were able to provide us with images of the responses you are receiving so that the site representative can be notified about your issue.

What i understand is the OP was asked to do KYC but the bc.game website don't let him do it, it's either a bug something like there's no button for KYC or OP was just KYC declined.

Quote

Their website doesnt even let me do it

Better if he can provide more info, and submitting a support ticket is so much better.

Beparanf

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Burpaaa

Quote from: factor280 on May 01, 2024, 11:12:43 AM

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

You can always use the live support to fox this issue immediately instead of raising concern here which doesn’t fix your problem quickly since it will need to be brought up back to the casino support in able to solve your issue.

Please provide screenshots or detailed explanation on how you didn’t manage to upload KYC, is the upload button is not available or your submitted documents is always rejected?

Cantsay

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You'll need to provide more information about this; others here have gone through the KYC verification process and were able to do it without trouble. And for us to help you you’ll need to answer a few questions like; What did they say to you when you finished yours? Did you use an ID that bcgame accepts? It would be preferable if you were able to provide us with images of the responses you are receiving so that the site representative can be notified about your issue.

Quote from: factor280 on May 01, 2024, 11:12:43 AM

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification.

According to the ToS they have the right to request you to complete KYC verification, your membership duration does not play any role on this.

Here’s a clip of the TOS.

Orpichukwu

sr. member

Activity: 462

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They don't allow you to do the KYC process on their website, as in, you can't access your account any more or what? Exactly. As far as I know, B.C. Game is a KYC-enabled casino, although you can withdraw even without KYC. They can still ask for KYC anytime, as it's part of the TOS.

You should make your complaints properly; maybe drop a comment on their ANN thread, and their active rep will attend to you instead of creating a separate thread for it.

factor280

sr. member

Activity: 305

Merit: 250

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Topic: BC.Game asking for KYC before letting me Withdraw - page 4. (Read 507 times)