I didn't still mentioned the amount because this issue, I believe, is not about some kind of transaction - it's more about an additional verification & customer communication problems, that, for sure, we will fix, as I have such a kind support from you.
We asked for supporting evidence and a mention of the amount being involved to get a better understanding on your situation. If you're not comfortable mentioning the amount right now, you can perhaps add some screenshots of your conversation with them?
and sorry, that I can not answer to everyone, because of posting-pause settings in that forum for me, as for the beginner.
You can multi-quote, replying to several posts in single reply. Below the "compose reply" box, you'll see list of most recent posts. Hit "insert quote" and you'll insert that person's post [quoting them] inside your post. If you want to add a post that is not on the "list" below, you can open the thread in a new page, click "quote" on the post you want to insert to your post, and cut-and-paste them to your "compose reply" box.