Thank you for your understanding and patience.
Is your site having financial problem at the moment so you need to wait for that long to process withdrawal? A bit curious to know, is this the only one delayed withdrawal or there are many players waiting for the same thing till November for their withdrawal. It does not look good for your reputation and if it is true that you are having financial problem to process withdrawal then I recommend anyone to stop making deposit/playing at Bitgame till everything back normal.
Yes, at the moment it is only one delayed withdrawal.