Dec 27 : Send the following email
accompanied with the list of all their customers email address as CC.3PM PST (GMT-8), DECEMBER 27TH, 2013
Dear Customers,
Our apologies for not communicating more often these past days. We have been going all-out on production in order to ship Batch 1 units by December 31.
We have enough GN chips in hand for all Batch 1 orders. We also have enough hardware (boxes, cooling systems, power supplies, etc.) on hand for all batch 1 orders.
We are in the final stages of production. Our initial modules (Rev 0) had reliability issues due to the PCB layout (Printed Circuit Boards). We received Rev 2 PCBs this morning and they are currently being assembled.
We expect these rev2 PCBs to work well, and to begin bulk production and be on track to ship batch 1 orders December 31.
The remaining steps (assembling the modules into the Sierra or Baby Jet chassis, packaging and shipping) are quick and generally very predictable process.
Please know we are doing everything possible to get you your orders as soon as we can.
We will update you with our progress as it happens. Stay tuned to Twitter and our HashFast Blog for the most up to date news.
Many Thanks & Happy Holidays,
The HashFast Team
Dec 29 : Send the following email without even warning us about / apologizing for the previous private information leakage.
Hi Everyone,
We will be kicking off Batch 1 shipments in the next few days. Stay tuned for more updates from HashFast engineering on twitter.
Batch 1 customers who would like to initiate a voluntary refund request, can do so by sending the following information to:
[email protected]. Please note this is a request only and not a guarantee of refund eligibility. As orders were priced in USD, refunds will be issued in the equivalent amount of USD. If a refund is to be paid in BTC, the USD to BTC market exchange rate on the date of refund will be used to calculate the amount of BTC to be refunded.
Batch 1 Order number
Product & Quantities for your order. If you have multiple orders please group by order number.
Full Name
Shipping Address
Method of Payment (wire transfer, direct BTC transfer, bitpay)
Confirmation that you understand USD order totals that were originally paid with BTC can be refunded in BTC at the USD to BTC market exchange rate on the date of refund.
Next, our customer service team will deliver you the necessary documents to complete the refund request, which you will need to sign and return to us.
Please direct questions regarding this process and items 1-6 to
[email protected] Subject line: REFUND QUESTION.
ONLY EMAIL
[email protected] if you are sure you want to request a refund and can provide the information specified in #1-5 above plus your confirmation to #6 also above.
We hope everyone is enjoying the holidays. Again please visit us on twitter for the latest HashFast engineering updates.
Happy Holidays!
The HashFast Team