Topic: 08/15/2024 hacker hacked all cryptocurrencies ($70,000) from my Metamask account - page 2. (Read 347 times)

So sorry for your loss.
You stating cryptocurrencies, can you be more specific on which.
And more information Would help in making things easier to offer assistance.
Like how was your wallet accessed  
How secure was your seedphrase?
I think metamask deals with Ethereum blockchain mostly, you can use etherscan to check where the ETH were transferred to.

One of the most overlooked part of any business is the customer care.
No matter how good the product is,il if the customer service is poor then it's nothing.
Make a post on their X account maybe it would bring some attention to your plight.

Edit

Metamask updated their support yesterday on attending to scams
https://support.metamask.io/privacy-and-security/how-to-report-a-scam/


In a nutshell they are not responsible since you in control of your seedphrase but gave recommendations.

Something happened and it is not a Houdini type of Hacker that came out of thin air, stole your Cryptocurrencies and then vanished back to thin air.  It is either a mistake of yours or somebody close to you did it.  A ton of people would betray their friends or family even for a few hundred Dollars, let alone this much Money.

Where did you store your Seed?  Is it still there or is it gone or tampered with?  Did you hold all of it on your daily drive Computer or was it a Computer of yours that you particularly set up to store Cryptocurrencies safely?  Around that time and particularly around the day of the theft, did you have any visitors who may have tampered with your Seed or with the Computer containing the Meta Mask Wallet?

Is the Meta Mask plugin legitimate or could it be a fake?  Did you authorise any Third Party Apps with your Wallet or did you sign Smart Contracts with unknown Cryptocurrencies and platforms?

If you have any Cryptocurrency left in any Wallet of yours, I would advise to move it all to a new, Secure place.  If you do not know how to properly store Cryptocurrencies safely, purchase a Hardware Wallet and move all your Coins over there.  It is the quickest, safest and easiest solution.  The only other possibility is that somebody accidentally generated the same Seed as yours, which I very much doubt since it is almost impossible.

Looks like your PC has trojan what send your wallet file to hacker, with you password from browser, all over crack made hadhcat.

It's very unprofessional from Metamask to censor you. What are they expecting by doing that? They think people will be less scared to use their wallet?
How did you use Metamask precisely? You were using the plugin version with your browser? I've never trusted it to be honest, because I'm very cautious with plugins, I don't like them at all. That's why I use the smartphone app instead.

I second @apogio's questions.

But your expectations from the crypto forensic team are probably too high. Cryptocurrencies normally are very unlikely to be "returned" if a hacker had access to your private key and was able to transfer the cryptos to another address. Most what they can do is to help the police to investigate.

The most likely case is that one of the devices where you accessed the Metamask account from was infected by malware. While Metamask is not totally decentralized, its wallet is self-custodial afaik, so you are responsible yourself to take care of the keys and the passphrase.

Edit: this deserves a comment:

One of the "points" of cryptocurrency is just that it's a way to transfer values without middlemen. You stored your cryptocurrencies on a self-custodial wallet (Metamask), so you followed this principle. However, I guess you misunderstood Metamask to be some kind of "bank" which has control over your coins. This is not the case, they have no control over your keys and afaik they don't store a backup (like some other services do).

It is of course possible that Metamask distributed a version with a vulnerability which was exploited by the hacker. Then they could have some responsibility. Malware would still be necessary to exploit that, so very likely even in this case one of your devices has been compromised.

Give us more info. What did you do? Did you start telling everyone that you own crypto on metamask? Did you forget your laptop open? Did you give the 12 words to someone?

08/15/2024 The hacker withdrew all cryptos from my Metamask account. The hacker transferred all of the cryptocurrencies (about $70,000) to his/her account. The balance of all of my cryptocurrencies are 0 in Metamask. I contacted the Metamask support team. Metamask refers me to the Cryptoforensic Investigators team through email [email protected].  And Metamask closes this case. Until 09/25/2024 I didn't receive any email from the Crypto forensic team. What can I do to get back my crypto currencies? I feel very frustrated. What is the point of investing in crypto currency then the hacker came in and wiped out my account?

PS. Metamask removed my post in r/Metamask