Hi,
In my opinion the exception given for "instant withdraws" to Betcoin is too generous.
I realize the potential fraud that peer to peer poker exposes them to, but it's gotten to the point that they are using it as an excuse to process players withdraws at their leisure.
There's no reason Betcoin can't consider cashouts made by non poker players seperately. It should only take a minute to check and see if a player has played any poker or transfered funds to another player.
Nitrogen also offers poker, although less focused on it, and their withdraws are nearly always truly instant.
Less than a year ago, at Betcoin I was comfortable requesting an expedited withdraw by live chat and could expect the withdraw to be complete in 30-60 minutes. That was great. Now I always hesitate to even ask, as I worry the next time I may consider the withdraw even more urgent but because I have annoyed them already so recently, they may toss me lower in the pile. I would say I average just under 2 withdraws a week since I prefer to keep my balance as low as possible.
There is a 6-10 hour window every day during which only a skeleton staff is working, around 1 or 2 am untill 9 or 10 am. Any cashout requested during this time are left untill managers return. The same is true for almost any sunday. Thet simply dont have anyone processing withdraws, you have to wait until someone comes into work monday morning (which is never a set time)
Also, their bet grading has slipped over the last 6 months or so. It was at it's worst during the first half of the NFL. Many times my bets fomr the 1pm game were graded as late as the second half of the 4pm game. One could never hope to use winnings from a 1pm game to bet a 4pm game.
Theyve improved a bit, but still far too often a bet will remain ungraded for hours and support is no help.
I wish I'd found this thread sooner, as I've always just used Betcoin and Nitrogen.(no issues with nitrogen)
I've never really been a fan of Jetwin, but it's just personal preference I think on how it's laid out.
I've never even heard of BetBTC and overlooked BitcoinRush but will definitely be checking these out soon as well as others and report back if any issues.
(March is my christmas with NCAA and all)
With the way Betcoin has been behaving on the poker related side, and things in general on all fronts getting worse not better, Its time to say good bye for good to Betcoin I think. I should of done it sooner, but you know how it is when you get used to a certain casino.
This is solid work though all around, thank you Peeps, from a gambler
Thanks cryptosmoker. I'll contact Betcoin to see what they say. Your detailed post is appreciated. We need more of this on the books.
Gogo is a poster that has been very helpful in pointing out recent activity of books and we need as much as possible.