Hi,
I have recently downloaded 1xbit application in order to bet on sports and other stuff.
I fortunately won bets and was able to withdraw some money in. I withdrew three times on the 06.10.2020:
-70 mB at 1:45PM (in BTC) and it got confirmed by the operator
-50 mB at 8:30 PM (in LTC), got confirmed by the operator
-100mB at 8:50PM (in BTC) also got confirmed by the operator
In order to withdraw, I had to select the currency I wanted to and obviously select the address of my wallet which was BTC.
I wanted to check later how much I had received, around 11PM and I realized that I got 0, I'm not really used on how long it should take but it was really weird to me. So I decided to make some researches and indeed it was unusual hence I decided to contact the 1xbit assistance via chat in the first place and they told me to e-mail them regarding the issue. Which I did.
1xbit then adressed to me:
" Dear Customer,
All of these withdrawals have been paid out to your payment account. You can check hash numbers of these transactions:
1) 82e8dc180367262d01b2949ca5d246ab74a98dddf0eeee187a5e080181bacc2b
2) 7720fd192a566352a4fdd80a5a9e00a547051557b303e4e162f231eefee077f0
3) 8d207483b064d44b029fd7731616da5c635f3a4666aca9de1d56d28d990ee9ae "
The only one that I received is the 2) which I requested in LTC.
The 1) and 3), I requested in BTC, giving them the right BTC wallet address (you can see attached:
https://gyazo.com/663c73e25fadf7bfd031d5ecda0fe9d7)
Then I checked again on my transaction history on the app and it clearly shows that I have selected the right wallet address starting with "3QJb" (
https://gyazo.com/0c501b8716276d28820eff7427ea5f8c)
NOT being able to track the hash numbers they gave me on BTC currency, I tried to check if they existed in LTC and they do!
1)
https://live.blockcypher.com/ltc/tx/82e8dc180367262d01b2949ca5d246ab74a98dddf0eeee187a5e080181bacc2b/2)
https://live.blockcypher.com/ltc/tx/7720fd192a566352a4fdd80a5a9e00a547051557b303e4e162f231eefee077f0/3)
https://live.blockcypher.com/ltc/tx/8d207483b064d44b029fd7731616da5c635f3a4666aca9de1d56d28d990ee9ae/I have tried to send LTC to a BTC wallet to check if I could have made the mistake but it DOES NOT WORK! I'm very careful doing this kind of stuff considering that it is reversible and money.
Since I still haven't received the currency I wrote to them saying that It is not possible to do this kind of mistake else it would have shown an ERROR!
The reply I got from them:
" Dear Customer,
According to our specialists, these transactions have been paid out on our side. But these transactions have been sent to the Litecoin blockchain network. That is why you have not received funds to your Bitcoin wallet. Unfortunately, we can not fix this problem on our side. Transactions in the cryptocurrency network are irreversible.
If you want to withdraw your funds to a bitcoin address, you should select the "Bitcoin" option in the "Withdraw" section of your account. Please be careful in your future transactions."
TLDR: I have requested withdraws in BTC, it shows in the 1xbit application transaction history. Mentionning the address, it matches with my BTC wallet, they sent them in LTC but I don't know the address (was not mine)