So you expect us to believe your story without any valid proof? We don't know if this is a plot to make the name of 1xbit smell good but actually if you do research you can see so many bad claims about them and they never resolve it instantly the same as yours so for people to believe that you are not bogus then maybe better to post the evidence of your past issue and also how they solve it.
In many cases some people try to take advantage if they have the opportunity to do so. The same thing is happening here, because without proof, such a claim would not work. There are a lot of complaints against 1xbit which may be the highest number of complaints against a casino.
Now they do not follow the rules before creating scam accusations. As a result, such scam accusations are seen.