Topic: 2fa authentication yobit - page 2. (Read 222 times)
Yobit support is next to NOTHING. I have never heard someone telling me that Yobit support helped them. Also 2FA is not recoverable if you dont have its recovery seed, thats how they work. Never loose your device, only good exchanges provide support in this matter and that too after uploading all the KYC documents as well as a random code provided by the exchange. Its really hard to recover your account and that too from an exchange like Yobit.
I did realise there support is very bad. I told them that I can upload any documents but they keep repeating the same message 
Has Yobit ever made KYC mandatory for its users? if not even if you are willing to provide your identity to recover your account it will not be useful at all, because Yobit cannot verify the documents you provide are correct or not because they do not have documents about you before.sorry it seems there is no other way for you to get back to your account.
Hope someone can help me. I lost my phone and I don’t have my google authentication to login to yobit account. Unfortunately I kept my private key on the phone too.
None of us can help you. Only Yobit can do but they have bad reputation about their customer support. I don't want to kill your hope but it is bad if you have to depend on Yobit's customer support as your only hope.You do double faults.
- Do write down your 2FA recover key.
- Store it online
- Store it on the same device you use to log in your Yobit account.
You must know the 2FA security method is used to protect your account and the 2FA should be installed on your second device. It breaks the original purpose of 2FA when you install 2FA app and log in your account on only one device.
Worse because you connect the 2FA recovery code to online space.
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I sent few messages to yobit but they are not helpful at all. See the reply I always get. Just wondering what’s the best way to get access to my account again.
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Dear User!
Support answer:
Good afternoon!
Recently, hackers have been actively engaged in disabling 2fa in order to steal funds, so we no longer perform this operation.
If you installed it yourself, you had to write down the secret code (this is indicated by a red alert on page 2FA:
ATTENTION!On 2fa activation you have to write the secret key and hide it in a safe place to be able to recover!
If you lose access to your 2fa device, we won\'t be able to disable it, and your balance will be lost!).
2FA recover key need to be stored safely when you have demand to use it like such case. It is your bad carelessness. Support answer:
Good afternoon!
Recently, hackers have been actively engaged in disabling 2fa in order to steal funds, so we no longer perform this operation.
If you installed it yourself, you had to write down the secret code (this is indicated by a red alert on page 2FA:
ATTENTION!On 2fa activation you have to write the secret key and hide it in a safe place to be able to recover!
If you lose access to your 2fa device, we won\'t be able to disable it, and your balance will be lost!).
...but they keep repeating the same message
In other words they are telling you that they are not willing to help regardless of the situation. It's a painful lesson to learn but;- Never keep your Backup codes and Private keys in a device which can easily get lost or damaged
- Avoid scam exchanges with poor customer service like yobit
- Use better 2 factor authenticators like Aegis Authenticator, andOTP, freeOTP
I did realise there support is very bad. I told them that I can upload any documents but they keep repeating the same message
Yobit support are the only ones that can help you in this case. If you can't recover that backup codes then consider your crypto gone as google authenticator doesn't back them up.
If your account was verified, a good exchange would ask you to re-upload your KYC documents just be sure that no one else is trying to disable 2FA but hey, it yobit we are talking about. A shit exchange with shit customer care service.
If your account was verified, a good exchange would ask you to re-upload your KYC documents just be sure that no one else is trying to disable 2FA but hey, it yobit we are talking about. A shit exchange with shit customer care service.
Hi,
Hope someone can help me. I lost my phone and I don’t have my google authentication to login to yobit account. Unfortunately I kept my private key on the phone too. I sent few messages to yobit but they are not helpful at all. See the reply I always get. Just wondering what’s the best way to get access to my account again.
Dear User!
Support answer:
Good afternoon!
Recently, hackers have been actively engaged in disabling 2fa in order to steal funds, so we no longer perform this operation.
If you installed it yourself, you had to write down the secret code (this is indicated by a red alert on page 2FA:
ATTENTION!On 2fa activation you have to write the secret key and hide it in a safe place to be able to recover!
If you lose access to your 2fa device, we won\'t be able to disable it, and your balance will be lost!).
Hope someone can help me. I lost my phone and I don’t have my google authentication to login to yobit account. Unfortunately I kept my private key on the phone too. I sent few messages to yobit but they are not helpful at all. See the reply I always get. Just wondering what’s the best way to get access to my account again.
Dear User!
Support answer:
Good afternoon!
Recently, hackers have been actively engaged in disabling 2fa in order to steal funds, so we no longer perform this operation.
If you installed it yourself, you had to write down the secret code (this is indicated by a red alert on page 2FA:
ATTENTION!On 2fa activation you have to write the secret key and hide it in a safe place to be able to recover!
If you lose access to your 2fa device, we won\'t be able to disable it, and your balance will be lost!).
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