I just noticed he quit because he couldn't see his balance in BTC, even though it was in Account Details the whole time. That's pretty funny
The BTC value is polled every 5 minutes from TradeHill and stored in our database. The two values underneath are simply your BTC * TradeHill worth in the last 5 minutes, rounded to two decimal places. I'm not sure how you can claim they aren't accurate?
It's NOT funny. You need to treat this like a business, not a hobby. Everything must be in BTC for a number of reasons, and consistency is just one of them. Who cares what the tradehill value is (in any currency)? This value
fluctuates, because it is
volatile in nature. (Other nations' fiat currency fluctuates too, but not as big as BTC)
Sure, your calculations on the TH market value is
accurate up to the USD cent, but if there is no change in BTC in the balance, the "accurate" amount in that field goes up or down. One can log in today, see their USD equivalent balance as "$14.35" and have no change in bitcoins, yet log in tomorrow and see "$14.67" or "$13.97" etc. This is not an accurate representation of what the user has in their balance in bitcoins.
You lost a member/user. That is not funny. Laughing at them in a public forum, where you are showing your transparency and hoping to get more users, is bad customer service, and shows poor judgement.
I pointed out in an earlier post that the BTC value is on the account details page, I may have not been completely clear since I put that part in parentheses. It seems that everyone is assuming that we only display your current and unconfirmed balance in USD, which is not the case. The account details page lists actual balance, unconfirmed balance, and estimated reward, all in BTC value. The top right display is just a dashboard for monetary value and a place to put our plug for a Tradehill referral link. We don't store any USD values anywhere on the site, all user accounts are handled in BTC and displayed plainly on the account page. We are not hiding anything, and I think we've been pretty transparent about that fact and what we intended the top right portion of the site to accomplish (revenue).
I'm not sure if you have registered on our site and seen what is being discussed, or just going on assumption based on what's been posted here, but I just wanted to clear that up.
Also, I certainly don't find it funny to lose a member over a miscommunication or misunderstanding of our front end. I thought I had explained to Mabsark that he could easily see the BTC value on the account details page, but either he overlooked that portion or I wasn't clear enough in my post to bring that point home to him. Hopefully, he finds his way back to our pool but in case he doesn't I wish him the best of luck in his mining.