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Topic: A Gambling Operator Court Case - page 2. (Read 300 times)

legendary
Activity: 2058
Merit: 1166
May 20, 2023, 06:54:44 PM
#29
A gambler made 163 bets in a day and the the casino said it acceptable. Because for some high-rolling gamblers, losing around one-third of a bankroll is considered acceptable.  This gambler is in court. He accuses the operator of failing to stop him, which led to a substantial loss. He said that, "the betting activity didn’t raise any red flags at Bet365, and if it did, it didn’t raise them high enough. It took the operator two months to step in after the massive deposit to verify the source of funds, at which time he was already down £46,907 (US$58,657)."

It should be noted that this is not the first instance of a gambler suing a gaming operator for their losses. In this instance, a gambler claimed that despite having the tools at their disposal, the gambling operator had not done enough to curb his gambling problem. This gambler could spend up to €21,135 (US$21,135) per day and, ultimately, lost €271,234 (US$271,234) in seven months.

What is the maximum number of bets that one can place per day, and do casinos have a system in place to identify any unusual spikes in a user's daily betting activity? Would it be regarded as a component of the casino's responsible gambling policy or as interfering in someone else's affairs it they lock the  gambler's account?

- https://www.casino.org/news/bet365-rejects-claim-162-bets-in-a-day-may-be-a-sign-of-a-gambling-problem/
- https://www.casino.org/news/man-making-3000-a-month-sues-entain-for-letting-him-gamble-over-2m/

I doubt that the gambler has any chance to be successful at court. Theoretically you could extend this case to any addiction or problematic behavior. If I go into a bar and drink two bottles of Whiskey, then get into my car and crash it into a wall, I can't go to court and sue the bar owner. Unless I explicitly let him know in advance that I am an alcoholic and I am going to drive home my car. But even then it usually would at maximum mean that this only touches upon criminal law and the bar owner might get a penalty, but he would certainly not be liable for any financial damage I personally incurred due to crashing my car into the wall.

I don't even know what the responsibility of the casino would be when a gambler sends an email stating that he has a gambling addiction, the casino doesn't block the account and the gambler loses 10,000 USD. Would the casino then be liable? It is an interesting legal question, but I am convinced that this is usually not going well for the plaintiff.

Passing some laws is also difficult because every case is different. As it has been said here if someone is a multi millionaire and loses 10k a night, why would anyone really care? But raising the bar so high that a casino has to scrutinize every single individual life situation also doesn't sound very realistic.

This one mentioned by OP is certainly not going to work out for the gambler.
hero member
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May 20, 2023, 06:47:09 PM
#28
Well this is another very funny story to me and I see no reason why a casino should be sued for ones intentional losses and I have just one simple question for the player which is, if he had won some very good amount from his betting would  he ask for a refund or be grateful?
I'm sorry the player has to loss such amount of money but the truth be told that taking the casino to court over  this kind of incidence is a total waste of money because I believe  there is a warning not to gamble more than you can loss and people shouldn't  gamble with borrowed money too  and just with this  warnings alone, I believe the case  might be in favour of the casino  
legendary
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May 20, 2023, 06:43:27 PM
#27
All I know is casinos track cheaters but not all their players' bets as long as it is legit if there is no maximum bets that a player can do that is set by the terms, they can bet all they want, based on the article OP provided about Bet365 getting sued for the maximum bet.

Quote
If it does, a new precedent could be set for the gaming industry. In addition to being responsible for consumers’ gaming activity, operators may soon be responsible for limiting how much they can lose. Even if they pass affordability, responsible gambling, and mental health checks, consumers might still be able to lay claim to losses.

So it's worth watching this case if the player won casinos will look into limiting their members' betting and how much they can lose after doing an assessment and that could be bad for many casinos.

do you really think the guy will win this case? we all know, casinos don't limit your betting so long you have money in your account. and never heard a casino or bookie limiting their player's bet, unless they have small bankroll and they can't pay the winnings of the player.
the case was published last year, so don't know the updates on this case. but had he been winning, i don't think he will sue the Entain company. now, he lost a lot of money beyond his monthly take-home, hence, he found a way to sue the casino. fiat-based casinos may have not been strict in implementing their terms but do we really expect them to call their players one by one asking where they are getting their money to gamble on their platform?
hero member
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May 20, 2023, 06:41:32 PM
#26
All I know is casinos track cheaters but not all their players' bets as long as it is legit if there is no maximum bets that a player can do that is set by the terms, they can bet all they want, based on the article OP provided about Bet365 getting sued for the maximum bet.

Quote
If it does, a new precedent could be set for the gaming industry. In addition to being responsible for consumers’ gaming activity, operators may soon be responsible for limiting how much they can lose. Even if they pass affordability, responsible gambling, and mental health checks, consumers might still be able to lay claim to losses.

So it's worth watching this case if the player won casinos will look into limiting their members' betting and how much they can lose after doing an assessment and that could be bad for many casinos.
STT
legendary
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May 20, 2023, 06:37:47 PM
#25
This is a mainstream gamble site that makes a large amount of money in that country.  The lawsuit is hoping its more profitable for the company to give something back from the lost bets then look bad in the context of possible problem gambling, its a fair gambit I guess.   Its not the frequency of bets exactly but the duration in one day and possibly the percentage of wealth that customer had that was gambled.   A normal company wont know how much you have available to gamble but I suppose a very safe gamble operation could be required to run a credit check and operate limits based off that premise.
hero member
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May 20, 2023, 06:08:24 PM
#24

Why didn't he stop himself?

If he wins the legal case, there really is a need for casinos to check the backgrounds of their users before they reach this point. Any user could just purposely hit their maximum and take legal action to make money in court and not in the casino. That's the way to make money not win on a poker table.
Agreed. Not victim blaming here but for me, the sole responsibility of ensuring that you're not addicted to anything, gambling especially, is that you know how to assume control of your urges and yourself. If you can't control your gambling habits no matter how much block or limit casinos impose upon you when you reach a certain threshold, you'll find other ways to gamble just to get that fix. You're not gonna stop until your whole bankroll's swiped. That's why I advocate for control, and ensuring that you don't fall off the deep end when you gamble. It's a pretty simple concept.

Besides the background checking of users, I think (and this is for this particular gambler only) there needs to be intervention in the form of a therapy or something to stop and whet off any addiction that this guy has, he's gonna ruin families and his life, I swear.
hero member
Activity: 2716
Merit: 588
May 20, 2023, 04:59:19 PM
#23
If the Operator needs to stop the gambler, then how could things work for the operators. Maybe that particular website might've got set its own terms of service. Gambling is pure business for its owners, so they never intend to stop a gambler in between his wagering activities.

If someone stops a gambler citing his limits were crossed, who gonna use the same platform again. What if a gambler is on his winning streak and suddenly the casino operator requests to stop wagering. What will happen, this is completely unacceptable by the gamblers. Anyhow it is every gamblers responsibility to understand the platform's terms of service and start using it.

I don't understand why some gamblers expect that they will be stopped by the casino owners about their gambling activities?
That is true, it is business. So as much as possible they want their players to play or bet as long as they want.
Also, there is reason why they put the disclaimer about Responsible Gambling. Because it is your own choice why you are playing in the first place.
Actually, there's no maximum bets that I have seen in all casinos or bookies that you can make.
So they won't stop you from playing. Unless, they have self-exclusion feature and you signed up for that.
But with what the OP presented, the gambling operator can easily win such case. Gamblers should read the terms of the casino.
hero member
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May 20, 2023, 04:56:20 PM
#22
If the Operator needs to stop the gambler, then how could things work for the operators. Maybe that particular website might've got set its own terms of service. Gambling is pure business for its owners, so they never intend to stop a gambler in between his wagering activities.

If someone stops a gambler citing his limits were crossed, who gonna use the same platform again. What if a gambler is on his winning streak and suddenly the casino operator requests to stop wagering. What will happen, this is completely unacceptable by the gamblers. Anyhow it is every gamblers responsibility to understand the platform's terms of service and start using it.
hero member
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May 20, 2023, 04:47:09 PM
#21
He accuses the operator of failing to stop him, which led to a substantial loss.


This is a funny thing that happens in betting arena but to be serious it is not the fault of the operator that he lost so much money. Well if he has gone on to the court, I think what he is likely to be looking at is:

1. The terms and conditions if there is account limit or limitation that will stop the player from playing if he has gotten to a certain number of games played or duration.


2. Manipulation, this is in the case the first point was proved that there account limitation so it will become an onus to prove that the operator manipulated his account to deactivate the limit order so that he will continue playing. Other than these area of manipulation of account limit, I don't see how a gambler that have chosen to try his luck to double his money would turn back to cause trouble after loosing his money by himself.
hero member
Activity: 1344
Merit: 540
May 20, 2023, 04:28:44 PM
#20
What is the maximum number of bets that one can place per day, and do casinos have a system in place to identify any unusual spikes in a user's daily betting activity? Would it be regarded as a component of the casino's responsible gambling policy or as interfering in someone else's affairs it they lock the  gambler's account?

Online gambling? yeah probably they have the ability to monitor everyone in this system, because if they can flag someone as cheating on their system so they identify spikes or unusual betting activity for every account. But as far as casinos stopping them? I doubt that they will do that.

The responsibility belongs to the gamblers themselves, they have the control, if not they obviously they will lose money. Not siding with the casinos here, but I guess the individual is just looking for some ways to recover what he have lost to that casino, hence he is blaming everyone including the casino and not himself.
hero member
Activity: 1918
Merit: 564
May 20, 2023, 04:22:55 PM
#19
Believe or Not there’s a real life story that user manage to get a compensation from a casino due to the court ruling in favor of the gambler. If anyone remember the story of Christian Hainz agains a Swiss casino. He loss $3 million in the casino due to his addiction. He accused the casino that they are manipulating him and use his addiction to take advantage on him for not stopping him too early.

The court ruling about the manipulation allegation makes Hainz get a compensation of 500K USD which is not bad to recover some of his loss.

Some court is considerate on cases like gambling addiction. This is the worst nightmare of a casino in an event that the judge is in favor to the victim while they have an incompetent attorney to make their case.

You can read the story number as source for this info: https://greatbridgelinks.com/5-gamblers-who-won-casino-lawsuits/

In some country, they held the casino responsible for the player.  Since they have these regulations and agreement they have these regulation that the casino should take steps to prevent gambling addiction.  So in your stated case, it is possible that the country has the kind of regulation and law that casino is responsible to keep their client not addicted to gambling, and having that regulation, the player who file a complaint will surely win.


Why didn't he stop himself?

If he wins the legal case, there really is a need for casinos to check the backgrounds of their users before they reach this point. Any user could just purposely hit their maximum and take legal action to make money in court and not in the casino. That's the way to make money not win on a poker table.

Probably the player has found an exploit on the casinos regulations and had consulted a lawyer the possible reasons to blame the casino of his losses.  The case stated by @OP is not a rare case, there are really people who wanted to outsmart the system by finding loopholes on the rules and regulation in order to take back what they had lost.
sr. member
Activity: 2310
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May 20, 2023, 04:08:24 PM
#18

Why didn't he stop himself?

If he wins the legal case, there really is a need for casinos to check the backgrounds of their users before they reach this point. Any user could just purposely hit their maximum and take legal action to make money in court and not in the casino. That's the way to make money not win on a poker table.
Casinos should have a solid policy when it comes to this so they cannot be sued easily.
That gambler is too desperate to recover some money from his losses, remember its your money and you are responsible for that. The site will not stop you from losing the money because this is gambling, that’s their way to make profit. Let’s just see how this case will end.
hero member
Activity: 2590
Merit: 644
May 20, 2023, 04:02:44 PM
#17

Why didn't he stop himself?

If he wins the legal case, there really is a need for casinos to check the backgrounds of their users before they reach this point. Any user could just purposely hit their maximum and take legal action to make money in court and not in the casino. That's the way to make money not win on a poker table.
^That question comes up quickly in my mind.
Let us accept that casinos why here just because of the business, because of making a profit, they don't care how much your bet as long as you did not violate any. Many casinos have systems in place to monitor and identify unusual spikes in a user's betting activity. These systems are typically part of the casino's responsible gambling policy, aimed at detecting signs of problem gambling or potentially fraudulent activity. If unusual betting patterns are detected, the casino may take actions such as notifying the user, restricting their account, or implementing additional responsible gambling measures, this commonly happens especially if you are in a winning position.
hero member
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May 20, 2023, 03:35:25 PM
#16
Believe or Not there’s a real life story that user manage to get a compensation from a casino due to the court ruling in favor of the gambler. If anyone remember the story of Christian Hainz agains a Swiss casino. He loss $3 million in the casino due to his addiction. He accused the casino that they are manipulating him and use his addiction to take advantage on him for not stopping him too early.

The court ruling about the manipulation allegation makes Hainz get a compensation of 500K USD which is not bad to recover some of his loss.

Some court is considerate on cases like gambling addiction. This is the worst nightmare of a casino in an event that the judge is in favor to the victim while they have an incompetent attorney to make their case.

You can read the story number as source for this info: https://greatbridgelinks.com/5-gamblers-who-won-casino-lawsuits/

Why is it that people sue the house after numerous losses? The gambler somehow had a better lawyer than the Swiss casino, unless the Swiss casino wrote on their terms and condition that they'll stop addicts from staking so much money, then the gambler has a better chance over the casino. A gambler that staked 3million dollars at a go, should be cautious of his expenses while gambling. What if he won most of the games and made more profits would he complain that the house didn't stop him? on the other hand, if he spent that amount on night club would he sue the club owner for not stopping him from buying expensive wines? things get tricky when it comes to casino, due to addicts.
hero member
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May 20, 2023, 03:13:36 PM
#15

Why didn't he stop himself?

If he wins the legal case, there really is a need for casinos to check the backgrounds of their users before they reach this point. Any user could just purposely hit their maximum and take legal action to make money in court and not in the casino. That's the way to make money not win on a poker table.
hero member
Activity: 868
Merit: 1094
May 20, 2023, 01:38:23 PM
#14
"He accuses the operator of failing to stop him"

Lol wut? The operator don't have a responsibility like that. If he did that, then the player would have told him to stfu. That loser needs to grow up and learn to face the consequences of his own actions. If he somehow wins that trial (which he is not gonna), then all the casinos would go bankrupt. Every other loser like him will sue the casino to get back their fairly and squarely lost money.
The gambler can not win in court because it is his money and it is gambling with it and what did he want an operator to do? What if he continued to gamble and win and win, he would embe expecting payment with happiness. The gambling operator do not do anything wrong.

But because gamblers are seeing the operator, there can (but not necessary) be something like advice for people that they think are losing too much, like telling them to better stop. Not by forcing them to stop but an advice.

What I know that happens in all gambling places that I have seen before are people that can stay there all day long everyday gambling, but most of them are playing with just small amount of money. But in general, I do not have the gambling operator to blame at all, people should discipline themselves.
legendary
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May 20, 2023, 01:12:24 PM
#13
But i don't get why he blames the casino for not stopping him, I mean, he is an adult and that should be his responsibility, he needs to learn when to stop. This seems like an excuse to try to get his money back, and I don't think it will work at all.

But in the end, he is a high roller which means he has enough money to pay a big drama, I will follow this case and see how it ends.
legendary
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May 20, 2023, 01:08:15 PM
#12
What is the maximum number of bets that one can place per day, and do casinos have a system in place to identify any unusual spikes in a user's daily betting activity? Would it be regarded as a component of the casino's responsible gambling policy or as interfering in someone else's affairs it they lock the  gambler's account?

Honestly, to this day I don't know of any case where a given company was forced to regulate the consumption of exaggerated products or services by customers.
With the exception of bars or similar, where the excessive consumption of alcohol by a customer can lead to problems of depredation or bad image on the part of the customer.
So, as long as the customer is paying regularly, there's no point in banning it.

But, I do agree that this really should change when it comes to gambling. It depends on each country, obviously, to create a law that tracks the gaming habits and average spending of a player, and at least alerts the player when a certain limit is reached or even limits its operations in stricter cases.

But for that, there needs to be a law, otherwise, I doubt that casinos, like any establishment, will prevent customers from consuming their services.
hero member
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May 20, 2023, 12:40:38 PM
#11
What is the maximum number of bets that one can place per day, and do casinos have a system in place to identify any unusual spikes in a user's daily betting activity? Would it be regarded as a component of the casino's responsible gambling policy or as interfering in someone else's affairs it they lock the  gambler's account?
Maybe there are rules set now, but I remember when I was still gambling, that I was gambling like 14 hours out of 24 hours daily, and both weekdays and weekends, I have not seen any gambling site that stopped me from continuing gambling even if I continue to lose that day. But on some gambling sites, you can check some helpful articles for addicts and anyone that gambling is becoming a problem to.

No gambling site or operator can make this kind of law because the more punters lose the more their gain. Only the government can make it in a way it can be effective. But what most government in most countries are looking for in gambling is how to effectively tax punters. I do not know of other countries, but in my country, you can gamble as many and as long as you can. Some countries may have gambling laws that limit punters but I have not seen such before, and what punters in such country would say is that they do not have freedom over their own money.
It's because there are still no concrete parameters and settings that are in place in most casinos that discourages chronic gamblers from playing. Casinos are still looking to profit from these people, so they won't impose such rules, some may even throw out that "gambling addiction awareness articles and campaigns" to absolve themselves of the guilt, or the crime thereof if they base in places where gambling over a certain threshold requires the casino to stop or intervene the gambler.

I don't see this ever changing, cause there's no profit to be made in this act of kindness. So with every gambler here, the only way you can surely save yourself from gambling addiction is to actually impose and practice self-control. Can't expect other people to do it for you.
hero member
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May 20, 2023, 12:15:59 PM
#10
A gambler made 163 bets in a day and the the casino said it acceptable. Because for some high-rolling gamblers, losing around one-third of a bankroll is considered acceptable.  This gambler is in court. He accuses the operator of failing to stop him,

ding! I stopped reading right there since I can already picture the rest of this story

"He accuses the operator of failing to stop him"

Lol wut? The operator don't have a responsibility like that. If he did that, then the player would have told him to stfu. That loser needs to grow up and learn to face the consequences of his own actions. If he somehow wins that trial (which he is not gonna), then all the casinos would go bankrupt. Every other loser like him will sue the casino to get back their fairly and squarely lost money.

Indeed, this is a case of a gambler trying his luck once again into filing a case for blaming his loss on the operator. Again, any gambling activity is NOT mandatory- it is upon the discretion of the person if he/she wants to gamble in the first place. Before you also delve into this kind of activity, there is that expected win/loss due to the nature of the activity itself.

I doubt that the case will proceed and the gambler would win this. Blaming others for "failing to stop you" upon a discretionary act is just plainly a last attempt which is obviously futile in the end. I just find it hilarious that people would go into lengths and blame others for their losses.
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