Topic: A violation of agreement by Bitsler, (Read 278 times)

The issue was the BTC payment they have on their help page.

Well the amount too.

deleted my opinion. Thank you guys for entertaining my request. Though I would have appreciated it more if the arguments most of you guys stated were direct with the topic.



It sure did.

Yea if he had gotten 1 of the top tier prizes he likely would have let it go. jamyr, you're looking a little desperate with this post and asking for prepayment in icopress thread. Bitsler did not feel that the bug was that big an issue or they didn't feel you were the 1st user to report it, or whatever. They gave you something so be happy. Making this thread is just burning bridges. Opposing flag.

I did not take this as a serious invitation, maybe because I am not a passionate gambler.

Reading this https://bitcointalksearch.org/topic/end-wasabiwalletio-review-campaign-0002-btcreview-5402090 obviously, you are in desperate need of money, but you don't need to create drama where there is none.



this is almost a trick, but there is a completely different angle. They ^Bitsler gave them "Gold chest", a certain way of rewarding them. Ther is a potential win from $2.5 up to $2500. So, jamyr could win $2500 in this case, I believe that he would not complain then.

I can't believe that I had spent few minutes to read the entire thread including the screenshots which are too small to read, lately I have some problems seeing small objects.
All of these only for $2.50 and you asked them to fix the username (not to display). It could have a better finish. Are you real for sure? You also decided to create a flag and asking opinion from yours in the case. We really need to stop complaining for everything that comes on our way on reputation board including scam accusations.

I do not support nor oppose the flag. There are no need for it at all. $2.50 🤣

Read the emails attached (too small to read) but it explains everything.

I am opposing this flag, even if I think that Bitsler acted little unprofessionally (with $2.5 reward), that doesn't deserve flag or negative feedback.
If you find a bug in any website you have the option to report it or to exploit this bug, and it's up to owners to decide if they want to reward you anything.
I respect services that have open bug bounty reward but it's mandatory to have one.

 

Yes, I believe it is the best the OP can do in light of the facts. The only one who supports it is him and the rest of us have opposed it. The most logical thing to do would be to recognize that he has made a mistake, something that happens to all of us from time to time, instead of insisting on the mistake.

Isn't Ripple much cheaper in fees for low amounts than Bitcoin? If you really want, your can send it though something like FixedFloat to get Bitcoin again.

Now all that's left is too withdraw your flag.

Thank you for your trouble. The last time I made a BTC withdrawal from them was when they still charge a fixed rate.

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actions I did after the opposition outweighed my opinion..

Moved this to Reputation Board,
Emailed bitsler support about me accepting the $2.5 in XRP reward and thanked them.
I also told them if they can update the terms from their help page, that states them paying BTC for this kind of bounty.

Hopefully not too much.
-sigh-

AFAIK, Bitsler use dynamic withdrawal fee for BTC now. They were using fixed withdrawal fee in the past, which was 30k and 60k satoshi at the moment. The last time I have withdrawn BTC from Bitsler in the February month and the withdrawal fee was quite low. I have provided the information here. I just asked the live support of Bitsler and they have confirmed that BTC withdrawal fee is still dynamic (depends on network condition).

Anyway, you should appreciate the amount which you have received from Bitsler team for reporting the issue. They haven't mentioned in the article that the reward will be paid directly to your wallet. They have rewarded you with a gold chest at least. You have received a little amount of XRP from it by using your luck. I don't see any reason for creating this flag. Seems like you are trying to create a pressure on Bitsler team so that they pay you BTC on your wallet.

Hi LoyceV,
You know I refer to your wisdom most of the time if not always. Making Bitsler look bad isn't my intention. But to get the reward I deserve in BTC and to clarify going forward what would be my basis since I will have to go to their support and articles from today going onwards. No more speed-dials. ---

If the flag turnout is not in my favor, then it is solid to assume that the information here: is no longer applicable.



I'd like to argue but .. .so I'd rather . .. ...

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This seem to be going unanimously in favor of Bitsler , but that's okay.

@examplens since you failed to respond about the friendly wager, and we may never know if I was first or not. I cancel the offer. Let's do this another time.

I always consider bug rewards up to the website, and I don't get why you even created the Flag. I think it makes you look bad, not Bitsler.
Opposed from LoyceV.

I am not sure but with the tone in the conversation, I thought that I, being first-to-report has been established.


On the contrary it was very easy, I just made a bet, felt something was not right. And figured out it was my username shown on the public bet.
I considered it not a job but an occasional gig(For a lot of instances I would find myself in the website not playing not chatting but checking for errors or something that can be improved. For the longest time I did not use support to report them, I usually just dm NwoBitcoin our very engaged community manager or Gabriel, but recently I was told to refer to support for bounties/bugs/display errors/, so I did)

It is not as fun as before where I get the occasional surprises from nwo and Gabriel --

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true. In which the amount can reflect how much they value player privacy. -greedy wink-


If I am not mistaken they are very busy with a lot of things like new Bitsler games, coming up with promotions and stuff, but I wouldn't say they considered the report and privacy less than high-priority. Perhaps it was partly my fault for not following standard submission of report.

neither can you. How about a friendly BTC0.00005 wager? 

whatever you call it, there is still no pre-determined precise amount set aside for this. So, it can be $1, $100 or $1000, you can't know and the decision is up to the Bitsler admin team.


You can't be sure that you're the first who report this bug.


Again, it's very likely for Bitsler this is not a high-priority bug. the obvious proof is that they have known about it for several weeks (only on the basis of your report) but they still haven't fixed that error.


they determined that the Vip Gold chest reward is enough for you. with maximum luck, you could get $2500 from there


I know about their withdrawal fee, several times I received some bonuses, bounties or whatever we call it. However, you can exchange Bitcoin for a currency that has a lower withdrawal fee.


unfortunately, I think you interpret their terms too subjectively, you expect what you need, not what's real.

Maybe all this is not fair to you, but some rules are defined by Bitsler. you can accept them or not.

Thank you DireWolf,

Perhaps you can reconsider.

Yes I was the first one. That's the reason they gave me a Vip Gold Chest as the reward.

The email chain contains where I said to Emily,
Yes I was the one who reported it, and she replied to talk to Gabriel directly about it.
Which I declined and said I wish to have the reward in BTC and sent to my wallet directly.

here is a screenshot of my informal report to Gabriel:

from telegram


Yep. I would have preferred to settle it in private.
But since we agreed to disagree about their bounty this time, I seek expert opinion.

The amount in the Chest is $2.5 in xrp (7xrp+ which is still there untouched I even told them that I tried sending it back to Emily but tip restriction. . . .)(https://www.bitsler.com/chest/466712) which was why I'd prefer BTC sent to my wallet directly. (coins.ph issue that may be resolved with btc tx with description(from my wallet, I can send to coins.ph address with message what it is for .  .  . .I could continue explaining but this is not directly relevant to the topic at hand.)

@jamyr, I opposed the flag.  I don't think this justifies the flag at all.   The report page, to which you provided a link, makes a very vague statement about what the reward will be, and specifies that you must be the first to report it.


In the email chain they claim their developers are already aware of the bug, and I don't have any reason to doubt them.  If you like the site, and want it persist, then reporting bugs shouldn't be dependent on being rewarded.  Reporting bug is noble thing to do, and offering a bounty is also a noble thing to do, but making a stink about what the reward is, or how it's delivered isn't a good look, in my opinion.

Thank you.

I don't consider it a giveaway or bonus, rather a bounty/reward or a payment for service they listed here[/quote].


I was the one who reported it 2nd week last month. If you would very kindly read more in the conversation, they kind of confirmed it.


Given that privacy is a very hot topic, they have exposure.

Example,
I don't want them to list my bets in public coz I don't want anybody from the observer of that public list to be able to know if I'm a big player or not. Well I'm not, and I wanted to keep that private(which I believe I did when I enabled the hide-my-bet-from-public feature) here https://www.bitsler.com/en/settings/privacy .


I begged/asked them to honor the BTC reward which I believe I am entitled to.


Its not a giveaway.

and the value is determined by them, so I can't know that in advance would I?


Yes I need him/them to close it so I can move on to other important things. Like promoting them and hopefully earn from referral, or win from contest.


The site have fixed withdrawal fee, so for example, if they paid me with 50k sats and the withdrawal fee is 60k sats. That would be a trip!
I asked for btc to be sent because I want BTC. They have given me the option to choose what currency I want last time, and happen to crave BTC today at the same time I can use it for proof of income since my local coins.ph been asking me for an update of my sources of funds. //https://bitcointalk.org/index.php?topic=5344051.msg60497422#msg60497422

And it happened that the terms they listed was a valid argument for me.

you are not right here, I think there have already been similar discussions. Any giveaway or bonus offered by the casino is not part of the strict rules, and they always reserve the right to make any changes, no matter when. You can't do anything there.

Next in your case, they are already covered by the possibility of a case like yours. They will be paid in BTC, only if you first one who's reported the same bug.

https://help.bitsler.com/hc/en-us/articles/360012865773-How-to-report-a-bug-

it also seems that they already know about that bug, therefore, you are not the first to inform them about him. if they already knew about him and didn't bother to fix it, I believe that this bug is not that important to them. (Less reward for reporting it)


what I like least about the whole thing, is in one part of the conversation, you seem like you are begging for BTC.
I mean, you talk about the giveaway without clearly indicating value, but you still need him, plus asking for a withdrawal fee. I'm not sure that the ultimate goal of any casino is for users to take gifts and giveaways with them. it is always part of the casino promotions, I don't know how you came to the conclusion that BTC should be sent directly to your wallet.

This is to be used as reference for flag,

Disclaimer: 

Still a fan of Bitsler but I just do not agree with this, hopefully the wise community here can Support or Oppose.
If you think this flag is without merit please feel free to oppose, otherwise your support will be appreciated.

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So I am a player of bitsler, I also contribute by reporting errors and typos, bugs(mostly just display ones), suggestions and recommendations.
So last month I came to discover a presumably unintentional privacy violation of Bitsler, I told Gabriel(one of their admin) about it.
Come today, I checked and the error is still happening. So with the help of a friend in what I should do, I decided to follow the procedure listed here:

https://help.bitsler.com/hc/en-us/articles/360012865773-How-to-report-a-bug-


They have promptly replied,



summary :

I asked for the reward, BTC to be sent to my Wallet they refused. Gave me a gold chest instead which in my own experience of opening VipChests would be $2.50 worth of whatever currency it will draw, so I said I'd rather have the promised BTC as wisely advised by a friend.

They declined, and I disagree with them in this matter so I seek your wise and fair opinion.
If I am at wrong here, let me know. Thank you very dearly.

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link of the flag = https://bitcointalk.org/index.php?action=trust;flag=3002

edit:

They casually made an agreement via :
https://web.archive.org/web/diff/20210411153548/20220707091203/https://help.bitsler.com/hc/en-us/articles/360012865773-How-to-report-a-bug-