Topic: A word from the team at CoinTerra. (Read 4489 times)

It would seem that they have no time for processing refunds . . .

"CoinTerra Acquires Bitcoin Software Developer Bits of Proof.

Bitcoin mining hardware firm CoinTerra has announced the acquisition of enterprise software company Bits of Proof."

any refunds come through yet? I'm still waiting 

The answer is NO

STILL WAITING MY REFUND ! MOVE YOUR ASS

and I still got no answer ?

even with taking the hit Ed, still good news; which reiterates the fact that we need to keep pushing to make sure things get done, It shouldn't be this way but unfortunately these incompetent companies seem to think they can just about get away with anything.

cointerra should offers free cloudmining during the period  we wait for the refund.

Well, I wasn't planning on writing about my situation, but it seems like it might help.

In January, I asked for a refund for my December batch order. Last week I got a hand-written check (after an insane amount of back and forth). I took it to the nearest Bank of America branch, and I wasn't able to deposit it because they needed to speak to Cointerra on the phone. Of course, no one answers their phone.

I wonder exactly how bad the situation is, and to what extent this conduct is criminal in nature.

My thoughts on the matter are as follows:
1) If Cointerra is running an criminal scam, then they already have contingency plans in place to deal with any legal complications. Still, since they are working within a particular system (banking, legal), we can prevent that system from working in their favour. We can at least stop them from doing this to more people.
2) If Cointerra is just plain incompetent, then it is of utmost urgency to document as many details about the case as possible, and to present that information to the relevant authorities, because if they do go bankrupt, they may have little to none of their own records available to help resolve claims, and you'll want to be first in line to collect on yours.
3) If Cointerra is acting in good faith and has run up against a temporary but legitimate snag, then going through legal steps to recover funds is going to be a nuisance for both the customer and for Cointerra, and will result in wasting a percentage of the funds to be recovered, but that will be the extent of it.

So at the end of the day, given how bad things are already, there is absolutely no reasonable downside to filing very detailed reports to the relevant authorities, and pursuing all legal means available.

Obviously a lawyer or two is going to be necessary. If anyone can refer me to a good criminal lawyer, and a good debt collection lawyer, that'd be very helpful. For this particular case, it would seem that both specialities are needed. I would like to gain information on what criminal charges might apply to these activities, as well as the relationship with Terramine Hosting/CloudHashing, and, of course, I need to recover my funds.

I'm obviously angry. But to those of you who want to come to the forums to vent, and publicly threaten legal action, save your energy and instead just take action instead. Don't bluff. You have a lot to lose.

nope - emails go unanswered.

the only correspondence is ridiculous offers of additional hardware.

kind of embarrassing


we wont answer you or refund you but would you consider our 'awesome' time limited alternative.....

cointerra , any news ?

It sounds like CoinTerra underestimated how difficult it is keep customers happy in a very challenging business environment.

After reading this tread, I contacted cointera by PM and got email next day from Daniel.
After a few emails we sign NDA we made an agreement.
Then week ago they disappeared.
No answers @ all.

so what is up , cointera ?

Another 2 weeks and nothing but a BULLSHIT offer of extra junk 'free'....


CoinTerra, YOU ARE TAKING THE PISS!!!

after one too many 'red lights' in Amsterdam, Ravi ponders where his lost .4TH has gone.. is it on his phone? ...but even worse, now Ravi receives the news that his next gen will be .8Th short of advertised spec. That's DOUBLE the loss of speed of the terraminer. Buy now while stocks last!

If you have been scammed by CT and live in California, PM so you can get in to Class Action suit .

I am going to file an best indevor indemnity claim with bank of america because they are completely ignoring everyone's messages, and the way they are dealing with their own customers is just awful. My trust for cointerra has gone. I just hope I can get a reasonable response from the bank of america in regards to this fraudulent company. 

i'm going out tomorrow to buy a new car, it has only 2 wheels and the seller is advertising it as a 'm0t0rB1k3' not sure what this means, but i'm not convinced. I'm off to kick the tyres and check it's hashrate.

I agree with several others here. The refund delay is unacceptable and highly unprofessional! The email correspondence is also highly lacking. I would avoid making purchases from this company until they get their stuff straightened out. If it doesn't work immediately out of the box, you'll have nothing and no way to fix it for weeks.

I Have been trying to get a response from them about my miner that I just received that has a bad power supply.  I have been emailing them for more then a week and have gotten no response except to ask if I just got it.

They say that they respond to support emails but I have not gotten anything.  I will keep trying..

I have already taken legal action against CT, they are scums that owe me 20+ K in lost profits , not to mention that they sold a 2TH miner and I only got a 1.6 THs , with no exchange in place and also the FYI if you need to clean the water cooling in the TMIV you will void your warranty so how is one to maintenance the unit ?

PM
about bare chips
sales and chip description sent

They are ignoring my email too.
I will take legal action against cointerra.

they may have been kind enough to PM you info.

but trust me on this..... when you want a refund. you will get no response. They have pretty much scammed me. They didnt send out my miner. So naturally request a refund.

now they just ignore my messages. The only people being refunded are the people who have took legal action against cointerra.

Theres con men that operate their businesses with more professionalism than cointerra. the constant lies in thier post here make my skin crawl. Especially how they call their refund customers trolls makes me furious. Give us our money cointerra you bunch of scammers. 

So it's been over a week and they're ignoring my further e-mails and PMs...and not picking up their phones...
Cointerra, wtf?

You have FAILED to answer any of my support requests, emails, facebook messages, twitter messages, and PM on bitcointalk.

You offered me a refund, I accepted. now you ignore my messages everyday. the link you posted http://cointerra.com/contact is what i have been using to contact cointerra, and you have never responded, other than the same automated email saying 'your request has been submitted'

Other people are also worried about thier refunds.

You have yet to address the issue of refunds and also have stopped taking phonecalls.

What is going on cointerra?

This is not professional way to conduct business. Very amateurish.

The way you can just lie to us again unsettles me, your customer service is awful.

48 hour response? no chance. been waiting longer than 48 days and still no response or refund.

you have had my money since early december and refuse to give it back.

please explain yourself cointerra to me and the rest of the unhappy customers you accuse of being trolls.

Cointerra, when are you going to refund your customers? /your phone number directs me to your email and when i send you a message you simply ignore it. It ethically wrong to demand a pre-order payment upfront in full, with a limit of 7 days to send you the money. And then take so long to refund people. refund me cointerra.....

But would you buy a car though from a car sales yard that not only didn't have the car in stock, nor had they actually built the car yet, but rather were selling you the car on a set of design specs based on what they believed the car would perform like, and a picture of the car that was a 3d model rendition of what they believed the car would look like?

The answer of course is no, and this is because this is not like buying a car. Pre-ordering is more akin to financial investment.

Going against Cointerra is this. The proper response from Cointerra should be to either offer an immediate refund to those that wanted it the moment they realised they were not going to reach 2 TH/s, or a top up of hash from an earlier model of theirs, where no earlier models exist, then a two for one would have been the right call to make.......AND offer a huge discount off the purchase of another rig.

Anything less than that and they should never be financed ( pre-orders ) again.

But reality check. These are the joys of pre-orders. How many of these do people have to endure through before the pre-order method of miner development is dead in the water.

If you are going to pre-order, for gods sake only do so from manufacturers recommended by Dogie's Comprehensive Manufacturer Trustworthiness Guide
https://bitcointalksearch.org/topic/guide-dogies-comprehensive-manufacturer-trustworthiness-guide-1st-feb-2016-456691

quite astonishing. had i bought a car with four wheels and when it arrived, it only had 3, i'd be pretty pissed off.

I chose to accept a full refund offered by cointerra, but they still have not refunded me, also customer service is a nightmare. no response to my persistent emails. 

I dont know what you would call it, but delivering a product with 20% less performance without 20% compensation of the original price doesn´t seem right to me.

Also, the difference between the advertised power efficiency of around 0,6W/GH as opposed to the actual 1,25W/GH is massive.

I can understand why people are having problems with that sort of business.

Finally, many units seem less than stable.

There are several hardware manufactureres out there that actually deliver as advetised... In the end the "invisible hand of the market" will probably decide wether your company will continue to exist.

I paid a ton of money for "Next Day Air"....It shipped on a Friday and I did not get it until Monday.......

Seems lame...  As much as I paid for delivery it should have showed up on Saturday!

^FTFY 

A sane response to insane people. I laud your patience Cointerra.

Communication - whether agreed with or not - is always a good thing.

erm.. forgive me for being a hard working real life kind of person (and a tad late to the party) - but weren't these rigs supposed to be 2TH/s?
who's chips are you using?

ADD:
OK, so i did some digging.

2TH/s 1.6TH/s used machines being sold as 'in stock'
20nm Tapeout cost, I guess

Firesale for 30 days warranty used machines ?

https://bitcointalksearch.org/topic/m.6275951

This is not a "troll" account.

I have never received any type of compensation or communication on the issue of 1.6TH/s vs 2TH/s.

You sold me a 2TH/s miner, shipped me a 1.6TH/s miner, and think that is acceptable?  I have received 0 communication from you on the forum or via my emails asking why you never reached out with any compensation.  I think a refund of 20% of my purchase price or an additional 400GH/s of free mining equipment is in order before you can even think of the next generation.

Cointerra, you think we're all idiots?

Fck off pls, you scammed ppl enough. There are tons of ppl who are waiting for their refund and you came on here pretending you're open for communication. How about refund their god damn money you piece of shit.

Well, I'm still waiting to hear back via e-mail about an e-mail I sent 4 days ago so if you can get it down to 48 hour response times that'd be a major improvement.  And if you could PM me an update that'd be appreciated.

Also they were kind enough to pm me the info.

Becomes frustrating this also happened with ice fury usb sticks. they were crushed by ant miners u1 and u2 sticks.

the ice fury is a better pice of gear but cost too much.

I am sure the coin terra   1.6th is better gear then the dragon 1th I have hosted in china but the china price along with paypal protection and no payments to paypal until June 10th with 0 interest was much better for me.

As an old-timer at mining. (2 years and 1 month)   

With a really good credit rating combined with the IRS ruling on 600 + usd bit coin payments, paying in btc for big deals does not work for me.

I report everything since I make some money.  The send 2 ,3 ,4 k in btc to an address does not work anymore.

As hard as this is on me it must be killing builders of the gear.

 I found it on the website If I buy today it may take 2 days to ship.  i.e. Monday. ground shipping means I get it next fri the 9th

I did a lot of math and I just can't get it to make money sense to buy it.

Compared to the hosting 1th deal I did in china 12 days ago when diff was 6.9mill

Now here is my problem with a purchase from your company.  It is more then 600 usd and you want bitcoin.  This means more IRS reporting for me if I use bitcoins.

I do not have a bank that does bank transfers.   So  I have to open a bank account to pay you.

  Mean while I can buy 1th from a seller in china for 2700  use paypal have 60 days of seller protection.  Have him host it at a decent fee.  So lets see


2700 is 1th   and I am protected for 60 days.


or 3950 is 1.6 th and no protection.  this is a ground shipping price which means 4 days maybe 5 days of lost hash.  or pay 260 more and 1 day of lost hash.

If I get a dud I am as good as dead.

So basically I have to take on huge risk to buy from you with almost no extra gain.

Oh I left one thing out buying from china with paypal and timing the due dates can mean I do not have to pay a dime for as much as 50 days.

This is not a trolling thread this is basically a request for paypal to be a form of payment.

I can no longer use btc for purchases over 600usd without a lot of extra paperwork .

Frankly I can't get this to make dollar sense to buy if from you.

they are shipping immediately upon receipt of payment.  if you buy one today (and pay today), they ship it immediately.

Any plan for Scrypt miners?

So I can buy the 1.6th machine and have it shipped out on what day.  I am in Howell NJ.

Best Regards Phil

A word from the team at CoinTerra.

Since we started shipping the TerraMiner IV bitcoin miner we have, as you may understand, been exceedingly busy providing support, answering questions and handling the workings of everyday business.  We recently announced that we had passed the 5,000 TerraMiner mark which is an incredible achievement, made by a small but dedicated team here in Austin, Texas. An effect of this has been that as much as we would have wanted to, we haven’t had the bandwidth to spend as much time as we have wanted to on the forums.

We acknowledge that a lot of questions and issues are discussed here on bitcointalk.org rather than through our support channel and we will attempt to be more attentive to the community, and provide what information we can in forum threads that concern CoinTerra hardware.

Unfortunately it would be near-impossible for us to answer all open questions on the forums on a case-by-case basis and individual customer support requests should always be communicated through http://cointerra.com/contact

To give everyone in the community a better understanding of where we are we would like to provide some general information here to help those looking to solve an issue, get up and running with their hardware or simply stay up to date on our development.

Forum Conversation:

We have been alerted to the fact that there are a significant number of “troll” accounts here on bitcointalk that exclusively post inflammatory posts concerning legitimate companies.

We have been reaching out to individual users who have posted issues via private message to address concerns they have expressed in the forums. To our surprise very few members have answered our request for contact, typically these are users with a low post count (although not always).

We would encourage users to use their best judgment when determining the legitimacy of posts here on the forums (whether they be CoinTerra related or otherwise).

Support:

We always attempt to reply to all support request inquires within 48 hours. At times this has taken longer due to a large volume of support requests but we are currently very close to this goal.

We may occasionally reach out via private messages here on the forum to users requesting support and posting in threads concerning CoinTerra. It is always our goal for all of our customers to receive the support they deserve. Due to privacy rules we are unable to respond to individual customer issues in a public forum.

RMA:

For customers that experience issues with their CoinTerra hardware we have a consistent procedure in place to diagnose issues (starting with the customer providing us with system diagnostics unless it is a very rare occurrence of a DOA system – usually due to a shipping mishap) and approved RMA’s now have a typical turnaround time of less than a week.

New Pricing Model:

As you may be aware we have recently moved from our fixed pricing to a new “spot pricing” model where we take into account many factors in the bitcoin ecosystem and adjust our prices accordingly.

We believe that customers appreciate the option to purchase in-stock mining equipment for immediate delivery at a price that we feel is very competitive in the marketplace compared to our competitors.

Next Generation:

We know that many are interested in what the next step in product development is for CoinTerra and we are, for the time being, still laying the groundwork for future product series. We will provide the community with information on our next generation of bitcoin mining hardware in the near future: All product announcements and updates are made on our website at http://cointerra.com

ASICs, Boards and D-I-Y:

In addition to our retail sales of bitcoin mining equipment we have had many requests for sales of components that would allow the community to build their own bitcoin mining equipment based on our technology:

We have recently opened up sales of the GoldStrike I 28nm ASIC chips and boards for mining builder projects and would be happy to discuss the opportunities presented by this with those users who may be interested in developing custom mining solution around our ASIC. If you would be interested in developing your own mining solutions using the GoldStrike I you can contact us via PM here on bitcointalk.org or through [email protected] for more information.

General:

Since CoinTerra was founded back in mid-2013 the bitcoin ecosystem has exploded and in less than a year bitcoin has grown from a rather publicly unknown project, to what we expect will soon be a highly-adopted transaction ecosystem. As a company dedicated to the success and adoption of bitcoin will continue to deliver industry-leading technology at a highly competitive price, and strive to improve in the areas that need improvement, whatever they may be.

These are very exciting times and we are humbled to be part of a movement with such wide ranging implications for finance, trade, technology and society as a whole.


Yours,
Team CoinTerra
[email protected]
http://cointerra.com