Accidentally send erc20 to kraken eth address - page 2.

joniboini

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Quote from: malevolent on September 25, 2020, 12:46:43 AM

There are exchanges that will recover funds, maybe not necessarily straight away or for free, but recover they will. A bigger exchange should have the resources to account for occasional asset recoveries, and if they don't - they could charge the user for their mistakes, just not 100% Tongue

If they don't support DAI natively, maybe they can send USDT for, let's say, 10% fee or so. Not sure how easy it is for them but it will probably decrease the risk a little bit.

Quote from: Bttzed03 on September 25, 2020, 01:22:53 AM

I agree that they should charge fees for fund recoveries.

Only for some big transactions maybe. Pretty sure they won't bother with something less than $1k since it is not going to worth their time. And users should be careful in the first place, so it's not exactly their problem too.

Bttzed03

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Quote from: malevolent on September 25, 2020, 12:46:43 AM

Quote from: AB de Royse777 on September 21, 2020, 02:20:25 AM

It's a risky job for them. To recover this amount they have few hundred thousands dollar worth of coins will be at stake. Depending on their setting it could be very complicated because I am sure in their cold wallet not one person is holding the keys. But again for a person, $10k is a very good amount of money. And considering this, I hope Kraken will take the risk and help the user to recover his fund.

There are exchanges that will recover funds, maybe not necessarily straight away or for free, but recover they will. A bigger exchange should have the resources to account for occasional asset recoveries, and if they don't - they could charge the user for their mistakes, just not 100% Tongue

Will it not affect transactions of ethereum and tokens on their platform if they do this? I mean suspending deposit/withdrawal. I'm comparing it to what they usually do whenever they have scheduled/sudden maintenance in cases like token developer makes some changes.

I agree that they should charge fees for fund recoveries.

malevolent

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Quote from: AB de Royse777 on September 21, 2020, 02:20:25 AM

It's a risky job for them. To recover this amount they have few hundred thousands dollar worth of coins will be at stake. Depending on their setting it could be very complicated because I am sure in their cold wallet not one person is holding the keys. But again for a person, $10k is a very good amount of money. And considering this, I hope Kraken will take the risk and help the user to recover his fund.

There are exchanges that will recover funds, maybe not necessarily straight away or for free, but recover they will. A bigger exchange should have the resources to account for occasional asset recoveries, and if they don't - they could charge the user for their mistakes, just not 100% Tongue

AB de Royse777

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Quote from: malevolent on September 20, 2020, 07:07:36 PM

Keep contacting them everywhere you can and don't give up easily. $10k might be enough to try legal action if you can figure out which jurisdiction is applicable. Kraken could at least state how much they want to charge to recover the funds and do it once in a quarter to a batch of users.

It's a risky job for them. To recover this amount they have few hundred thousands dollar worth of coins will be at stake. Depending on their setting it could be very complicated because I am sure in their cold wallet not one person is holding the keys. But again for a person, $10k is a very good amount of money. And considering this, I hope Kraken will take the risk and help the user to recover his fund.

Quote from: logfiles on September 20, 2020, 04:50:25 PM

Most do but recovering wrongly sent funds must be something hard for them to do. But try talking your luck with the support though your chances are very low. I don't remember a case where someone successful recovered their money.

I too do not remember any such cases to be resolved but again I have never seen such amount too. So best of luck.

malevolent

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Keep contacting them everywhere you can and don't give up easily. $10k might be enough to try legal action if you can figure out which jurisdiction is applicable. Kraken could at least state how much they want to charge to recover the funds and do it once in a quarter to a batch of users.

logfiles

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Quote from: funcho on September 20, 2020, 06:13:44 AM

every other exchange I know uses 1 eth for all assets

Most do but recovering wrongly sent funds must be something hard for them to do. But try talking your luck with the support though your chances are very low. I don't remember a case where someone successful recovered their money.

cryptovers

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Quote from: AB de Royse777 on September 20, 2020, 08:09:09 AM

Quote from: funcho on September 20, 2020, 06:13:44 AM

every other exchange I know uses 1 eth for all assets

I think binance, kucoin and some other popular exchanges do not do this. They have different address for different coins/tokens.

Quote from: cryptovers on September 20, 2020, 07:52:45 AM

It was my fault.

We always remind users to double-check the address, do not rush through when you are making a transaction but still we hear these kinds of stories.

Anyway, $10K worht coins are a lot and I hope customer support response and help to recover his funds.

Sorry to hear that OP.

Yup 10k it’s too much. I’ve lost 200-300 dollars in my case, it’s nothing in compare with this. Hope the exchange support will help this guy!

funcho

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do your own research

What about legal actions
A bank gave me account information
The money arrived
The bank owns the key for the deposit box but refuses to open it because it's against terms when you don't write King in reference

Would be a simple analogy

Actually it's a system weakness and technical design that the balance don't appear and erc20 nonetheless is a medium of ethereum

I will not update this post but thanks for all coments

bL4nkcode

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Quote from: AB de Royse777 on September 20, 2020, 08:09:09 AM

Quote from: funcho on September 20, 2020, 06:13:44 AM

every other exchange I know uses 1 eth for all assets

I think binance, kucoin and some other popular exchanges do not do this. They have different address for different coins/tokens.

Binance do that way, even those crypto which was started as erc20 and transfer to mainet with their own blockchain, still can get the funds if deposited to their previous erc20 address.

I wish you good luck OP, this is something so hard considering how unhelpful kraken to its previous case the same as yours.

AB de Royse777

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Quote from: funcho on September 20, 2020, 06:13:44 AM

every other exchange I know uses 1 eth for all assets

I think binance, kucoin and some other popular exchanges do not do this. They have different address for different coins/tokens.

Quote from: cryptovers on September 20, 2020, 07:52:45 AM

It was my fault.

We always remind users to double-check the address, do not rush through when you are making a transaction but still we hear these kinds of stories.

Anyway, $10K worht coins are a lot and I hope customer support response and help to recover his funds.

Sorry to hear that OP.

cryptovers

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I faced with this issue 2 years ago with Yobit. Worth support, that said me I can do nothing with this. It was my fault.
Same here, I think it make no sense to contact support.

funcho

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do your own research

every other exchange I know uses 1 eth for all assets

OmegaStarScream

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Kraken owns the private keys, closing your account won't change anything about that. I suggest you reach out to the support, but I wouldn't count on it because apparently, there have been some similar cases[1][2], and Kraken wasn't helpful about it.

[1] https://www.reddit.com/r/Bitcoin/comments/76i6p0/kraken_support_wont_help_with_a_recovery_request/
[2] https://www.reddit.com/r/CryptoCurrency/comments/7zfvbc/i_sent_21_bch_to_a_btc_address_on_kraken_they/

funcho

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do your own research

I'm destroyed
Send 10k dai to the wrong address format -on page they say they not recover
Only eth to eth
What if I want to close my account
. Will they get my private keys ?
This makes me nervous a bit

Topic: Accidentally send erc20 to kraken eth address - page 2. (Read 432 times)