Topic: Account Banned and $24000 In Winnings Withheld by NanoGames.io!!! Be Careful. (Read 100 times)

Thanks so much dear. Always appreciate it

Ok this is the part that makes me KNOW that NANO is in the wrong.

This is a direct quote from their terms of service pages as seen herehttps://nanogames.io/help/agreement. 

_________________________________________________
"6.2. We have the right to remove the chat room functionality or immediately terminate your Member Account and refund your account balance if you:

(a) make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;
(b) make statements that are abusive, defamatory or harassing or insulting"
_________________________________________________
The list of reasons continues for a while but they say it there themselves. They will refund account balance to those who are removed because of chat rule violations.

The reasons they gave other than the broken chat rule were all determined to be forgiven when they previously let him back into his account. 
If this goes according to their own posted rules and terms they are supposed to return his balance, not just his deposit.  Otherwise, they should have to return all his deposits from the date of the first (resolved) infractions. That might be a bit more expensive than the winnings so it would be smart to just give the guy his money. 

They owe him that money.
Period. 

Here is a screen shot of their written terms about chat violations:



Regardless of how they feel about this man, they should return the funds that HE WON after being a long time player there.  It is beyond messed up that they banned him for old stuff only after he won. 

The image below shows the letter that was sent to Ralph citing Nano Games logic behind the ban.
The most disturbing one is the last one that says they confirmed multiple accounts based on a player with a similar name to the original poster.  
Anyone with any experience in crypto KNOWS that impostors are everywhere in crypto circles. Simply seeing a guy with a similar name to his playing tells me nothing at all.  The fact they cited that as "valid evidence" is concerning.
Also,  they cited previous issues about suspected affiliate fraud but in the following images you can see for yourself that the previous problems Ralph was cleared of.  They found him "not guilty" in the past and reinstated his account.  
So why now are they reverting to those instances?  

The other reason given refers to an attempt to purchase an account and sharing of private telegram details in chat.  As you can see the offer to purchase an account was vague, and while it does show that Ralph was breaking the non-personal details sharing rule in chat - it doesn't say anything incriminating at all otherwise. According to Ralph that was about an account at a different site anyway.

Furthermore - that rule violation regarding the telegram contact info breaks a chat rule yes . BUT
In their terms of service they PLAINLY STATE the consequences of such a punishable offense and it doesn't allow them to keep a players balance.  I will show you in my follow up post.  
I just wanted to show these pictures for the original poster of this thread since he is a trusted friend and newbs cant share full images yet.  



This one shows previous infractions that had been forgiven and/or reversed. 




as for the other images shared by Ralph they pertain to the claims about his chat violations and while they are relevant I think are not as important as these ones.  They do however show that what he did in chat was vague at most and not a clear violation that would be valid to keep his money. Not at all .

https://i.ibb.co/bgpvvms/photo-2024-11-28-13-42-36.jpg
https://i.ibb.co/yFWW6ps/photo-2024-11-20-08-20-14.jpg
https://i.ibb.co/wrd737f/photo-2024-11-20-13-38-14-2.jpg
https://i.ibb.co/7zXVMtb/photo-2024-11-20-13-38-14.jpg
https://i.ibb.co/jGdsghJ/photo-2024-11-28-10-33-32.jpg
https://i.ibb.co/ccZ1xB0/photo-2024-11-28-13-35-57.jpg
https://i.ibb.co/F0Gmr9q/photo-2024-11-28-13-36-07.jpg
https://i.ibb.co/XbrR4rp/photo-2024-11-28-13-36-17.jpg
https://i.ibb.co/zNXbLS2/photo-2024-11-28-13-36-37.jpg
https://i.ibb.co/yFWW6ps/photo-2024-11-20-08-20-14.jpg

These links are to the photos that I want to share, however, newbies cant share full images I guess.
I will explain the significance of each image shortly. Thank you for staying with me on this.

Thank you in advance for helping me sort this.

*I will add images here for Ralph as soon as I remember how.*  Rusty. Please hold.

Hey,
 Just wanted to point out, as Mandy did,  that it is in poor business ethics to allow someone to violate the rules so long as they are losing money.  They suddenly enforce rules when the guy was finally on a winning streak. 

Shady.

Not only that but the site admins who have their contact info as only a telegram contact immediately blocked me when I wrote with a polite inquiry about their rules.  Weird right? 

Another problem is that they clearly state in their terms of service that they can, at their discretion, close your account and disburse the BALANCE to any player who gets banned for chat room violations. In this case, they suddenly keep the guy's winnings. 
. 

They owe the guy the money.  I would not hold my breath though, sorry Ralph. 

The worst part is that this guy had to resort to opening a scam thread because Nano is so terrible at helping their customer base. They need to do better.

And when someone is violating the rules in a way that makes them bannable they should never sit and watch them lose thousands first, knowing that they will just brush him off like a gnat when and if he wins. 

Your case looks complicated but however, it would be nice you put up pictorial evidence rather than all these write ups which holds no power. If you can upload excerpts here then any high rank member can quote it for visibility on your behalf. You can reach out to btcgosu to help you out if you think you are sincere with your case here. If any other reputable member sees your thread, they might help you out as long as you have no skeleton in your cupboard.

Maybe someone only reported him a day or two before ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

Just saying. It's not like they've just randomly done it without cause.
He agreed to terms saying that if they reasonable believe account selling happening, they'll ban and keep funds.
Yet he openly shouts about doing it..  then runs up an ok balance.
Then cries?

C'mon..

All my withdrawals there go through just fine

Yet they continued to let him play until he wins big and then suddenly it's an issue. It's not rocket science, the timing says it all. Nano is not a big place, they knew he was playing every day and decided not to stop him until he had a big win. End of story.

LOL.
Ralph. You were sitting in open chat for weeks shouting "anyone wanna sell their account? DM me on TG @.."
They have every just right to believe you were doing exactly as you portrayed.

"PHOTO EVIDENCE IS BEING UPLOADED SHORTLY IN A REPLY"

I am writing this post regarding the unjustified banning of my NanoGames account and the withholding of my legitimate winnings. The platform has offered to return my deposits but is refusing to honor my winnings based on three allegations, all of which I can disprove with evidence.

Specific Issues:

1. Affiliate Fraud Allegation:
- Nano claims I engaged in affiliate fraud
- I have provided evidence showing the suspicious affiliates are connected to user "Goombas" from Canada
- I can demonstrate through IP verification that these accounts are not connected to me
- I have previously reported suspicious affiliate activity to support

2. Account Impersonation:
- Nano claims I operated multiple accounts ("RalphGerken" and "Gerken")
- I have an existing support ticket documenting that I reported being impersonated by another user
- I have consistently used only one account
- The platform can verify this through IP logs and login patterns

3. Account Trading Accusation:
- The platform misinterpreted a chat conversation about a different gaming site
- I can provide chat logs showing I declined offers from users "WinOrLose" and "GBRS"
- I have never attempted to buy or sell NanoGame accounts

Prior Communication:
- I have attempted to resolve this through direct communication with Nano support
- I have corresponded with Admin raiw and owner mrbit
- All requested documentation has been provided
- No prior warnings were ever issued to my account

Requested Resolution:
1. Full review of the evidence I've provided
2. Reinstatement of my account
3. Release of legitimate winnings

I have been a loyal, daily player on the platform and have maintained a clean playing record until these unfounded allegations.

Below is the copy of the last email that I have sent them to which no response has been received:

Dear Rai,

I am writing to express my disappointment and seek clarification regarding the recent actions taken against my account. In your email, you mentioned that my deposits have been refunded; however, I never requested a refund. Instead, I specifically asked for the following:

Payment of my full and rightful winnings that have been unjustly withheld.
A clear and detailed explanation for the ban imposed on my account.
Evidence or proof supporting any claims that justify your actions.
Your lack of transparency on this matter raises serious concerns about the fairness and integrity of your decision.

Additionally, I have learned that when community members contacted upper management, including Mr. Bit, they were told that I had been warned multiple times and had repeatedly breached the Terms of Service. I respectfully request that you provide a detailed account of these alleged warnings and violations, including specific dates and evidence of when they occurred.

Furthermore, the reasoning provided to justify my ban appears fundamentally flawed for the following reasons:

Impersonation Claim:
I reported to your team that someone was impersonating me, yet instead of investigating this issue, you alleged that the impersonating account was mine. This claim lacks logic. Would any reasonable individual report their own supposed "ALT account" as an impersonation? This conclusion appears entirely baseless.

Irrelevant Chat Evidence:
The screenshot shared in your initial email shows a conversation between me and a user where they mentioned "49," and I asked if they wanted to sell. I provided my Telegram information, but the user stated they could not use Telegram due to technical issues. This evidence is flawed for the following reasons:

The user in question was Level 22, not Level 49, making this exchange irrelevant to the claims made against me.
The conversation appears unrelated to your platform's Terms of Service, as it likely refers to another platform entirely.
Since the user explicitly stated they could not use Telegram, your suggestion that this interaction constitutes a breach of your policies is unsupported and far from reality.
The actions taken against my account and the justifications provided deviate significantly from the objective truth. I urge you to reassess this case and take the following steps to resolve the matter:

Provide a clear and detailed explanation of the specific reasons for my account ban.
Present evidence to substantiate any claims, including alleged breaches of the Terms of Service or warnings issued.
Release my rightful winnings in full.
I sincerely hope that you will handle this matter professionally and in good faith. A transparent and fair resolution is the least I can expect under these circumstances. I look forward to your prompt response.

Regards
Ralph

"PHOTO EVIDENCE IS BEING UPLOADED SHORTLY IN A REPLY"