Account hacked and BTC drained!!! PLEASE HELP!!! - page 2.

Noctis Connor

hero member

Activity: 1008

Merit: 540

Quote from: ppxdonjuan on September 13, 2016, 08:08:01 AM

CASINO WEBSITE
I was in the middle of a session of blackjack when suddenly I get kicked off/booted off the site. I try re-logging several times with no luck. I proceed to start a chat session with a customer service rep. She asked me what my username for the account and I give it to her, she replies with telling me that their system does not recognize it. I then proceed to give her my email address, wallet info and previous transaction I had made. They responded with saying that they have no record of my username, email address or transaction I ever made. I end up giving them detail wallet info and blockchain info. They come back and tell me that my account was hacked, that my username and password were changed and my full balance had been withdrawn. They tell me that my account will be restored but they will be unable to restore my full balance.
PLEASE HELP!!!

You need to provide some proof if you are going to report something because if you don't have any proof to provide then they will going to ignore you probably try to contact the admistrator of that website and tell him more about your problem they can proceed and give the information you will need.

dunfida

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Activity: 3122

Merit: 1140

Quote from: xht on September 13, 2016, 02:42:45 PM

Quote from: ppxdonjuan on September 13, 2016, 08:08:01 AM

CASINO WEBSITE
I was in the middle of a session of blackjack when suddenly I get kicked off/booted off the site. I try re-logging several times with no luck. I proceed to start a chat session with a customer service rep. She asked me what my username for the account and I give it to her, she replies with telling me that their system does not recognize it. I then proceed to give her my email address, wallet info and previous transaction I had made. They responded with saying that they have no record of my username, email address or transaction I ever made. I end up giving them detail wallet info and blockchain info. They come back and tell me that my account was hacked, that my username and password were changed and my full balance had been withdrawn. They tell me that my account will be restored but they will be unable to restore my full balance.
PLEASE HELP!!!

What site you're talking about and why you not using forgot password for secure your account for a while at least your password has change. for me it's weird case and if that happened to me when i can't login for two time, i would use forget password.

As he mentioned above he was referring to fortunejack website which is somewhat unbelievable to happen such thing that account was being simply claimed to be hacked and wasnt recognize by the website. Its quite confusing hence fortunejack is a reputable gambling site . For OP just contact their Support and give them all the details.

NorrisK

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Activity: 1946

Merit: 1007

I'm really sorry for your big loss.

It is very important that you run some serious diagnostics on your pc to see if you have any malware on it. Download a good scanner like Kaspersky or Bitdefender and use their free trial to check your system. In addition, using a second opinion scanner like hitman pro (alert) will also help you find any hidden malware and prevent you from contracting them in real time.

If those scans turn up clean, than you may think about throwing accusations towards the casino, but not before you think about the password you used:

Have you used it on other websites? If so, they may have been compromised and your password may have been up for grabs.
Did you enable 2fa? It is one of the easiest ways to protect your account. Always set it up when the service provides the option.

pooya87

legendary

Activity: 3472

Merit: 10611

Quote from: ppxdonjuan on September 13, 2016, 08:30:03 AM

fortunejack.com

I had 3 BTC that were removed.

If the casino was compromised why should I be responsible?

if the casino was really compromised and it was really their fault then they must repay you in full, good luck proving that.

but first you should see if it wasn't your own fault for example by using a simple 123 password or even a strong password but using the same password on another site(s) too. also check to see if you email was not compromised and also check for keyloggers.

also as my above comment asks, did you have 2FA?

if you made sure about the above things then open up a scam accusation in the appropriate board but no before.

reb0rn21

legendary

Activity: 1901

Merit: 1024

I hope you open a right thread with all the info that happened and what your protection was
Have you had 2FA active, was your system updated, how complex was your password and was it unique just for that sire?

Also proff of your transfer to them

xht

sr. member

Activity: 462

Merit: 250

hey you, yeah you, fuck you!!!

Quote from: ppxdonjuan on September 13, 2016, 08:08:01 AM

CASINO WEBSITE
I was in the middle of a session of blackjack when suddenly I get kicked off/booted off the site. I try re-logging several times with no luck. I proceed to start a chat session with a customer service rep. She asked me what my username for the account and I give it to her, she replies with telling me that their system does not recognize it. I then proceed to give her my email address, wallet info and previous transaction I had made. They responded with saying that they have no record of my username, email address or transaction I ever made. I end up giving them detail wallet info and blockchain info. They come back and tell me that my account was hacked, that my username and password were changed and my full balance had been withdrawn. They tell me that my account will be restored but they will be unable to restore my full balance.
PLEASE HELP!!!

What site you're talking about and why you not using forgot password for secure your account for a while at least your password has change. for me it's weird case and if that happened to me when i can't login for two time, i would use forget password.

smho_16

sr. member

Activity: 420

Merit: 250

Quote from: ppxdonjuan on September 13, 2016, 08:30:03 AM

fortunejack.com

I had 3 BTC that were removed.

If the casino was compromised why should I be responsible?

That's some strong accusation you are making here to one of the most reputable casinos in this forum. They pay only through signature campaign for a month to their users about 10 BTC as far as I know. You can go to the Service board of this forum ,find their official signature thread and contact directly the OP there or you can go to the Gambling board find their ANN thread there and contact OP. I am sure you will have your problem solved when you talk directly with OP and fortunejack customer representative. I hope you resolve your situation as 3 BTC is no small amount.

hasiramasenju

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Activity: 980

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Quote from: ppxdonjuan on September 13, 2016, 08:30:03 AM

fortunejack.com

I had 3 BTC that were removed.

If the casino was compromised why should I be responsible?

try to contact them through their main account https://bitcointalksearch.org/user/fortunejack-303298
or post your problem at their primary thread https://bitcointalksearch.org/topic/fortunejackcom-deposit-777-play-with-1777-mbtc-live-casino-slots-betting-774929
maybe they will solve your problem soon

ppxdonjuan

newbie

Activity: 10

Merit: 0

fortunejack.com

I had 3 BTC that were removed.

If the casino was compromised why should I be responsible?

virtualx

hero member

Activity: 672

Merit: 508

LOTEO

Quote from: ppxdonjuan on September 13, 2016, 08:08:01 AM

CASINO WEBSITE
I was in the middle of a session of blackjack when suddenly I get kicked off/booted off the site. I try re-logging several times with no luck. I proceed to start a chat session with a customer service rep. She asked me what my username for the account and I give it to her, she replies with telling me that their system does not recognize it. I then proceed to give her my email address, wallet info and previous transaction I had made. They responded with saying that they have no record of my username, email address or transaction I ever made. I end up giving them detail wallet info and blockchain info. They come back and tell me that my account was hacked, that my username and password were changed and my full balance had been withdrawn. They tell me that my account will be restored but they will be unable to restore my full balance.
PLEASE HELP!!!

What is the url of the website?

There are hundreds of gambling site in the bitcoin space. Some of these sites are scams so you have to be careful. There are quite a few trustable sites out there. If the balance is withdrawn you cannot reverse it because of the nature of bitcoin. Bitcoin is like cash, if you give it to someone it's gone. If someone robs you, your money is gone too. You could go to the police, but it's questionable if this is enough money to even bother.

If you got hacked, the important question is: how? Which computer system do you use? Was your password longer than 12 characters? Do you have anti-virus software?

How much bitcoin did you lose?

ppxdonjuan

newbie

Activity: 10

Merit: 0

CASINO WEBSITE
I was in the middle of a session of blackjack when suddenly I get kicked off/booted off the site. I try re-logging several times with no luck. I proceed to start a chat session with a customer service rep. She asked me what my username for the account and I give it to her, she replies with telling me that their system does not recognize it. I then proceed to give her my email address, wallet info and previous transaction I had made. They responded with saying that they have no record of my username, email address or transaction I ever made. I end up giving them detail wallet info and blockchain info. They come back and tell me that my account was hacked, that my username and password were changed and my full balance had been withdrawn. They tell me that my account will be restored but they will be unable to restore my full balance.
PLEASE HELP!!!

Topic: Account hacked and BTC drained!!! PLEASE HELP!!! - page 2. (Read 1418 times)