It's true there was one thing, my friend signed up through me. But for a very long time and that was from his home. We've moved together now and then I thought maybe it's because of the same IP now, but it's not all that bad and I offered BC.Game directly that we could also do KYC without any problems.
But as i said before it was only at his home, now we live together. We are also fine to delete his Account now.
And I brought good people to BC, my friend is nothing. irrelevant
The only thing you can do now is to explain them nicely of what happened and convince them it will not happen anymore. The rest will depend on their justification.