instead of actively ignoring his obligations and responsibilities by deleting peoples' support tickets without so much as an explanation.
give some proof of this.
I can attest to that.
Since the crash my account history shows: 'withdrawal' on both my BTC and USD accounts.
I didn't withdraw anything though, and my password wasn't cracked (19 alpha-numerical-other characters some of which were capitals, one doesn't crack that so easily).
Still one ticket got deleted, another got me my login back but the one about the missing BTCs and USDs until now didn't get answered.
Edit: It's not that I don't mtgox.com , I'm just getting very nervous about my money. Difficult to prove I didn't withdraw, so if they screwed up internally, how am I going to get my BTCs & USDs back? It wasn't a very small amount...