I had a hard time getting my AE coins out. I was unfortunately confused and there were a lot of steps to go through. Didn't have/ know how I contributed to AE (I have several ICO's) nor the addresses. But with my long list of [stupid] questions coupled with frustration, Vlad was very responsive to all of my emails (usually within 24 hours). Got my AE coins finally.
That's a lot of work to put in to basic questions.
Just purchased some more at a fair price on Hit.
Whats the best way to store AE off of an exchange? (looking at paper wallets..)
I will recommend Myetherwallet which is best available choice you can download the website and run this offline so it will treat as paper wallet. I have very good experience with this service.