1. No contact information on your website.
By far the easiest way of communicating to us is via email. We are based in Australia, meaning that our admin staff is generally asleep while the majority of our consumers are browsing our website (also the reason it has taken so long to respond here). If you really want to talk over the phone that can be arranged, however at this stage email will definitely work best. If our store is well-received we will be outsourcing support staff, however this will only happen if CoinsForTech.com proves profitable.
Here is what it looks like for a normal business: http://memorydealers.com/about-us/ (Notice the phone numbers and physical addresses)
This was done for free when we registered our domains with NameCheap. I'm aware it does not scream confidence, and sincerely hope it does not affect our sales.
I disagree that they are unbelievably low, however I have very little experience with shipping out of the United States.
Having said this, our shipping rates into the US are artificially low. We have subsidised them to keep the costs down to remain attractive to US buyers. The shipping costs to rest of the countries are at cost price.
All of your rates are unbelievably low if the goods are shipping from Australia.
Here is Fedex's rate card for Economy shipping:http://images.fedex.com/downloads/au/rates/ie_2013.pdf
If you ship enough packages per month, you can get about a 50% discount from their published rates.
DHL's rates are similar.
Here are some examples that I can't believe even after assuming you are getting a 50% discount from Fedex:
1.0 KG to Asia You claim: $17 Fedex reality $51
3.0 KG to Asia You claim: $31 Fedex reality $85
5.0 KG to Asia You claim: $44 Fedex reality $112
1.0 KG to Europe You claim: $29 Fedex reality $62
3.0 KG to Europe You claim: $37 Fedex reality $110
5.0 KG to Europe You claim: $48 Fedex reality $155
1.0 KG to Middle East You claim: $30 Fedex reality $83
3.0 KG to Middle East You claim: $64 Fedex reality $148
5.0 KG to Middle East You claim: $93 Fedex reality $209
Clearly something doesn't add up with your claim that shipping to the above "countries are at cost price.'
Bitcoin needs more merchants, and I hope you are an honest one, but the evidence above leads me to think otherwise.
If you intend to have a successful business, you will need to address items 1 and 2 right away.
I will respond in detail once I am in front of my computer again in a couple of hours (currently browsing on my phone). Just wanted to let you know that I've seen your post and am not ignoring it. Cheers.