Topic: [ANN] Freewallet.Org: More Freedom From Freewallet - page 2. (Read 630 times)

I'll pm you my ID to speed up my issue. What I cant understand that you ask to show Binance registered email address where my funds come from. it looks like you are collecting emails to still funds. Do you know that this is against Binance security policy and they may even block your account if Binance finds out that user disclose registered email to third party. I'll inform Binance that Freewallet is asking customers to share such information

Hi! We understand the inconvenience to have to go through the verification procedure. However, this is a necessary step for regaining access to the operations on your account. This is not a procedure that every user has to go through, only when there is suspicious activity detected. If you already provided all the requested information, our technical engineers will look into it and get back to you shortly.

If you could please share your support ticket number with me, that would be great! I will see into it personally.

Thanks a lot!

I cant withdraw my funds as well, keep listening Freewallet bullshit that I need to pass verification and explain them the origin of my funds. Who the fuck are you to ask the origin of my funds. However I've provided all necessary information and  they still didn't complete my verification. Avoid Freewallet if you want to keep your funds safe, this is not a wallet, its a scammer service

Hi Sam,

For the information of all those forum visitors who can read this,

Let me refer to your comment about the successful resolution of your issue in another thread: https://bitcointalksearch.org/topic/m.49298789

Let me tell you my story about freewallet.org

I have deposited 500'000 DGB 11th of January to exchnage it to BTC. That was my critical mistake to use this service.
The exchange operation was failed, and support told me that there was transaction errors and my funds are refunded to my account.
I've tried to withdraw all my DGB from freewallet.org to my cold wallet. And since 11th of January I can not process any operation, there is only failed status on each with such error: Error in transaction fields.

Support team are just talking about giving them more time to help me, but do nothing.

Here is my deposit: https://digiexplorer.info/tx/0b087baf6f474cc1ef1bb81f89656c56b1520a0a8e4841c52d9aa08f6cb27345
Here is my wallet scrrenshot with blocked transactions: https://i.postimg.cc/HLP6Zk45/Wallet.png

Don't use this wallet, guys. They are scammers!

I have created thread on forum devoted to the similar problems connected with FreeWallet.org : https://bitcointalksearch.org/topic/freewalletorg-racketeers-of-personal-and-financial-data-and-scammers-4442815

Wellcome to discussion .

ryudswift, kindly contact the support rep assigned to your ticket by email. Thanks in advance!

I finally took time out to look for the support ticket number last night since I have no choice to use the wallet for the time being (mining payment system and all)
Here is the link I replied to. Has the Support ticket number and the extra little bit of info of when the ticket was taken out.
https://www.reddit.com/r/FreeWallet/comments/8l0dm6/freewallet_problems/

Also the Idea of support was supposed to be resolved or some sort of response but still no response nor update. Obviously I'm starting to get annoyed now.
I am the most chilled person when it comes to money.

Better try to find wallets that lets you in possession of your private keys. If possible find open source one as there is small variety of wallets for different kind of coins but it still exist. Freewallet might be web based wallet but the fact that they are acting as a middleman in the process puts you vulnerable. I am not saying if they are bad company as I haven't had experience with them but there are a lot of bad reviews about them. Better try to find reviews before using any app/service within crypto. Hopefully their support will get things sorted, but try to use wallets where you have your private keys, not others.

ryudswift, what's your support ticket number?

So... this is the first time i'm taking time out to read a thread about freewallet. I had no choice since I'm mining with minergate and any amount under a certain amount of bitcoin I have to transfer to freewallet... no choice in the matter.

So far, I'm getting that sickening feeling of being scammed right now. I sent in a support ticket for the issue I have right now. I sent funds to the freewallet account from another eth wallet.

I did an exchange and for some reason it failed on the app.
On the app it shows that the amount will reflect as if nothing changed.
by some stroke of luck, It did change. I have no eth left in the wallet.
I checked the transaction Id on etherscan and it shows that it succeeded.

I don't want to blame the app, in fact I don't care about the app.  In the end, I felt like I've been screwed over. It's not a lot of money but I have more to transfer and now I know not to use freewallet if I am to depend on the blockchain to work for me.

I hate the fact that companies and smaller ICO's are promising the world. They get their cut, thats not an issue but if it doesn't work as expected... thats a huge redflag, not just for me but the community freewallet has built up.

The reputation is as stake now, most people have found all the negative reviews. One quick google search and tons of incidences similar or worse than my case.

You guys need proof, just ask. I have snaps as it stands, its 4 days and 5 hours since I made the transaction and nothing is sorted yet.
Obviously I would like to know what the explanation for this is. Yes I sent a ticket, but how do I have access to the logs of that ticket?

PS:
Yes this is my first post and I am a lurker. Don't let that influence judgement. I feel like a used under valued customer, that is what it boils down to.
Business is simple. Give value (renumeration) for value (solution) to the customer.

You are one of a kind crypto wallet.  What other crypto wallet blocks user funds ? 

If you're operating under KYC/AML laws then you MUST ask all users to provide IDs BEFORE they can use a wallet and deposit funds, don't you?

If you're not an exchange, why do you need KYC/AML clearance ?

Who exactly asks for your KYC/AML compliance ? 

As a wallet service provider, it's our mission to ensure the security of users' assets. Blocking accounts in case of suspicious activity is temporary; as soon as users pass the user verification procedure and we make sure it's the account owners who performed the operations in question on their accounts, they are unblocked. It's a standard procedure, and many Freewallet users have already passed it.

This is taken from your website,


What gives you the right to block users if you're only a wallet provider ?

can you tell me , why the fuck your still supporting changelly.com ?
& if this is not your motherfuckin service then why the fuck you still have it inside your app ? and why the fuck you are forcing people to loose there funds?

and you guys refunded my LTC to BTC wallet , & now you want me to wait fuckin 90days to get back my funds,
when i lost my funds those LTC are worth a good price and now no vaule,,


you and changelly together stealing funds from peoples and acting like you didnt

Simple Logic : Steal user funds when they have value and Credit them back when they have less value (Great Job)

People are very eager to call any service a scam if they aren't happy. The fact that the issue isn't with the service, but rather with they way it's used doesn't help: there's no reasoning with emotions. That's the reason why negativity is always louder.

You did notice the FB groups, however, the majority of the people who posted their complaints there either requested refunds of their exchanges (which isn't a Freewallet service, by the way: all exchanges are powered by Changelly.com) or sent unsupported tokens to our wallet. You probably don't know that we helped the majority of them as well. In fact, they have submitted support requests before posting their complaints, and their issues were resolved within the time frame we specified.

You are absolutely right.

Please check out many more threads. I also created another thread here regarding STEEM coin.

PLEASE NEWCOMERS DO RESEARCH BEFORE USING WALLET AND NOT LIKE ME.

https://bitcointalksearch.org/topic/help-to-retrieve-790-steem-from-freewallet-2916315

Good luck to you all,

https://www.facebook.com/groups/2011694872403589/

&


https://www.facebook.com/groups/912870375557854/

scroll and see yourself

yeah you refunded people with readdit posts , coz they need 30karma to submit topic

but there are many people in facebook group who never got there refunds, in next post i will post the link and link them here aswell

None of the links you posted has any proof of scam accusations; moreover, if you actually read them, you will discover that we help resolve the issues our users had.