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what is the status of the allegation of the OP, who started this thread? Any feedback on why he wrote such accusation. Being an exchange, you should resolve those kind of issue as users from here might not use your exchange for the fear that they will be screwed upon using your exchange.
This post is from 2 years ago during the time of our ICO. We have no idea who started it and why. It could mostly be a work of unscrupulous ransom hunters. Internet is a free space and under the mask of anonymity anyone can write any baseless comment. If there is a genuine concern, they can identify themselves and come forward for a reasonable redressal if any. The reaction to minute dissatisfaction is usually magnified multifold in social media more out of a knee jerk over-reaction than a genuine concern. It is common that people do not bother to remove their negative comments even after redressal which is a harsh truth of social media.