If the token will be of great value, relevance and be of particular benefit to users, people will use it.
The most important thing is that tokens would be used for services on the platform but not for speculation.
i have opposite opinion on this matter. there should be at least 1 representative from the team to address each and every query here or on any of their social media channels. this is the time to be aggressive and let know those potential clients that they care for them. otherwise i doubt they will ever go far with this attitude.
how much more if they already collected the money and supposedly operational, can ordinary users reach out for possible technical support? or they will be waiting in vain?