[ANN] Mt.Gox announces its new Withdraw Center

payb.tc

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Quote from: repentance on August 05, 2012, 11:41:54 PM

Quote from: MagicalTux on August 02, 2012, 07:05:49 PM

Quote from: payb.tc on August 02, 2012, 06:13:32 PM

when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

Actually we can only send funds to the user of the MtGox account. If the MtGox account is opened for a company, then "Your name" is, from a company's point of view, the company's name.

Without this kind of wording, some people think that they can actually send funds to whoever they want (which would be no longer a "withdraw" but a "transfer").

I was wondering about that. It would be an AML compliance nightmare if people could add whatever accounts they felt like to their withdraw centre. I know that some of the online poker sites would only let you withdraw to accounts you'd previously used to make deposits, for that very reason.

i agree, however i'd also think that previously-verified and accepted accounts (as shown in my withdrawal history) would have been okay.

repentance

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Quote from: MagicalTux on August 02, 2012, 07:05:49 PM

Quote from: payb.tc on August 02, 2012, 06:13:32 PM

when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

Actually we can only send funds to the user of the MtGox account. If the MtGox account is opened for a company, then "Your name" is, from a company's point of view, the company's name.

Without this kind of wording, some people think that they can actually send funds to whoever they want (which would be no longer a "withdraw" but a "transfer").

I was wondering about that. It would be an AML compliance nightmare if people could add whatever accounts they felt like to their withdraw centre. I know that some of the online poker sites would only let you withdraw to accounts you'd previously used to make deposits, for that very reason.

payb.tc

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question:

since i added my bank account twice, (once with my name, and once with the company name), only 1 has been verified and made it into the list... however i can't see which one has, because all it says is my bank name, with no way to edit it or view details before hitting submit.

so i wonder, how can i tell which one was actually verified... how can i tell what bank details that item in the drop-down box actually has recorded against it?

to see if it would take me to a further page with details on it, i entered a small amount ($2) and hit submit, but nope it's just immediately sending me $2 by international wire now apparently. i wonder where to.

fcmatt

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If anyone cares to know.. a dwolla withdraw still takes quite a few business days.
I pretty much do a withdraw and forget about it for a week. Eventually it shows up
at dwolla. I did one on the 27th so it will probably show up next week.

payb.tc

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Quote from: MagicalTux on August 02, 2012, 07:05:49 PM

Quote from: payb.tc on August 02, 2012, 06:13:32 PM

when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

Actually we can only send funds to the user of the MtGox account. If the MtGox account is opened for a company, then "Your name" is, from a company's point of view, the company's name.

Without this kind of wording, some people think that they can actually send funds to whoever they want (which would be no longer a "withdraw" but a "transfer").

hi, but i've already been through all this almost a year ago, and have successfully sent ID documents, been verified, and have sent money to this company bank account before... so now i'm confused as to what i need to input on this more 'convenient' withdrawal centre.

i think i'll just have to send a detailed email to support i guess.

Yankee (BitInstant)

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Charlie 'Van Bitcoin' Shrem

Quote from: MagicalTux on August 02, 2012, 07:05:49 PM

Quote from: payb.tc on August 02, 2012, 06:13:32 PM

when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

Actually we can only send funds to the user of the MtGox account. If the MtGox account is opened for a company, then "Your name" is, from a company's point of view, the company's name.

Without this kind of wording, some people think that they can actually send funds to whoever they want (which would be no longer a "withdraw" but a "transfer").

+1

See, I told you MtGox always has a good reason Grin

MagicalTux

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-

Quote from: payb.tc on August 02, 2012, 06:13:32 PM

when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

Actually we can only send funds to the user of the MtGox account. If the MtGox account is opened for a company, then "Your name" is, from a company's point of view, the company's name.

Without this kind of wording, some people think that they can actually send funds to whoever they want (which would be no longer a "withdraw" but a "transfer").

payb.tc

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Activity: 812

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Quote from: Yankee (BitInstant) on August 02, 2012, 06:45:06 PM

Quote from: payb.tc on August 02, 2012, 06:41:53 PM

Quote from: Yankee (BitInstant) on August 02, 2012, 06:40:29 PM

Quote from: payb.tc on August 02, 2012, 06:13:32 PM

when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

I had the same issue, where it says 'Your Name' you fill in your company name and not your personal name

-Charlie

well that's what i would have thought, but then, i take things too literally and obey the request to fill YOUR NAME: YOUR ADDRESS.

so i guess i'll go back and use fuzzy logic instead.

I literally did the same thing, and my wire was in limbo for like 2 weeks.

Your the smart one and actually asked lol

edited the above post... perhaps i should 'ask' if it's okay to chop of the end of your company name, before sending a wire.

it's too tempting not to say:

Mt.Gox makes your withdrawals less convenient by updating its Withdraw Center

Yankee (BitInstant)

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Charlie 'Van Bitcoin' Shrem

Quote from: payb.tc on August 02, 2012, 06:41:53 PM

Quote from: Yankee (BitInstant) on August 02, 2012, 06:40:29 PM

Quote from: payb.tc on August 02, 2012, 06:13:32 PM

when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

I had the same issue, where it says 'Your Name' you fill in your company name and not your personal name

-Charlie

well that's what i would have thought, but then, i take things too literally and obey the request to fill YOUR NAME: YOUR ADDRESS.

so i guess i'll go back and use fuzzy logic instead.

I literally did the same thing, and my wire was in limbo for like 2 weeks.

Your the smart one and actually asked lol

payb.tc

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Quote from: Yankee (BitInstant) on August 02, 2012, 06:40:29 PM

Quote from: payb.tc on August 02, 2012, 06:13:32 PM

when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

I had the same issue, where it says 'Your Name' you fill in your company name and not your personal name

-Charlie

well that's what i would have thought, but then, i take things too literally and obey the request to fill YOUR NAME: YOUR ADDRESS.

so i guess i'll go back and use fuzzy logic instead.

edit: deeerrrp! the name field is too long... i hope mtgox realise that company names can be waaaaay longer than personal names :/

Yankee (BitInstant)

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Charlie 'Van Bitcoin' Shrem

Quote from: payb.tc on August 02, 2012, 06:13:32 PM

when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

I had the same issue, where it says 'Your Name' you fill in your company name and not your personal name

-Charlie

payb.tc

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Activity: 812

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when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

Mt.Gox_Natalie

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Quote from: fcmatt on May 23, 2012, 10:21:25 AM

Quote from: Mt.Gox_Natalie on May 22, 2012, 08:14:12 PM

Quote from: Definit on May 21, 2012, 09:40:22 PM

Why does it take so long to transfer money from gox to dwolla...

I know, it could take up to 6 days, and i've only had it transfered for 1 business day total (submitted friday).

Thank god I have additional coins & funds in CampBX.com that I transfered on Saturday night, and they went through by Sunday.

Grin

Hello,

This is because we are getting a huge volume of Dwolla withdrawal requests and we are processing them according to the queue. Sorry for the delay, but we expect to be able to resolve this problem soon.

So just how long should someone wait before opening a ticket about a withdraw to dwolla from mtgox taking so long?
When I first started doing this it was FAST. Then it just got slower and slower to the point if I let it go for a week it
does not complete and I have to open a ticket to get any movement on it. Thanks.

Hello,

Thank you for your inquiry. If you have waited longer than 6 business days and the funds still have not arrived in your account, please submit a ticket and we will open an investigation for you.

fcmatt

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Quote from: Mt.Gox_Natalie on May 22, 2012, 08:14:12 PM

Quote from: Definit on May 21, 2012, 09:40:22 PM

Why does it take so long to transfer money from gox to dwolla...

I know, it could take up to 6 days, and i've only had it transfered for 1 business day total (submitted friday).

Thank god I have additional coins & funds in CampBX.com that I transfered on Saturday night, and they went through by Sunday.

Grin

Hello,

This is because we are getting a huge volume of Dwolla withdrawal requests and we are processing them according to the queue. Sorry for the delay, but we expect to be able to resolve this problem soon.

So just how long should someone wait before opening a ticket about a withdraw to dwolla from mtgox taking so long?
When I first started doing this it was FAST. Then it just got slower and slower to the point if I let it go for a week it
does not complete and I have to open a ticket to get any movement on it. Thanks.

Mt.Gox_Natalie

member

Activity: 68

Merit: 10

Quote from: Definit on May 21, 2012, 09:40:22 PM

Why does it take so long to transfer money from gox to dwolla...

I know, it could take up to 6 days, and i've only had it transfered for 1 business day total (submitted friday).

Thank god I have additional coins & funds in CampBX.com that I transfered on Saturday night, and they went through by Sunday.

Grin

Hello,

This is because we are getting a huge volume of Dwolla withdrawal requests and we are processing them according to the queue. Sorry for the delay, but we expect to be able to resolve this problem soon.

Definit

sr. member

Activity: 357

Merit: 250

Why does it take so long to transfer money from gox to dwolla...

I know, it could take up to 6 days, and i've only had it transfered for 1 business day total (submitted friday).

Thank god I have additional coins & funds in CampBX.com that I transfered on Saturday night, and they went through by Sunday.

Grin

Mt.Gox Support

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Activity: 308

Merit: 250

Quote from: fcmatt on May 21, 2012, 12:54:55 PM

How cute. I go to transfer some money out of mtgox to dwolla and now I find out I have to wait
because of this AWESOME withdraw center. I have no idea how long this validation process
takes. Wouldn't it be nice to give me an idea when I set it up a few minutes ago?

I would email support but I have done that in the past and know my response time is probably
longer then the validation process to setup dwolla as a withdraw.

Plus I know I will have to email support to get my dwolla transfer completed as my batting
average for this to go smoothly is 50/50 now days. Maybe this change will improve on that?

Either way... as a customer, I expect a dwolla transfer to be easy as I have no problem typing
in my dwolla account number. I do not expect to have to wait to do something so simple.

rant off.

It usually takes 24h for a new withdraw method to be validated. Once this one good, you will no longer have to submit any other validation request for this method. The idea here, and I hope you will appreciate it, is to make sure that the information your provided are accurate and to help speeding up the process once everything is in order!

Cheers

fcmatt

legendary

Activity: 2072

Merit: 1001

How cute. I go to transfer some money out of mtgox to dwolla and now I find out I have to wait
because of this AWESOME withdraw center. I have no idea how long this validation process
takes. Wouldn't it be nice to give me an idea when I set it up a few minutes ago?

I would email support but I have done that in the past and know my response time is probably
longer then the validation process to setup dwolla as a withdraw.

Plus I know I will have to email support to get my dwolla transfer completed as my batting
average for this to go smoothly is 50/50 now days. Maybe this change will improve on that?

Either way... as a customer, I expect a dwolla transfer to be easy as I have no problem typing
in my dwolla account number. I do not expect to have to wait to do something so simple.

rant off.

toffoo

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Activity: 408

Merit: 261

Quote from: Mt.Gox Support on April 18, 2012, 11:15:48 PM

Quote from: Rassah on April 18, 2012, 10:14:35 PM

+1

Boo! Why no French accent?

Ok, next time, hopefully next week I will upload two version for you... The official version will be of course the nice native English speaking girl but I will update for you a "French tuned" version as well

Yes, I wholeheartedly agree. A "French tuned" version should become a standard feature of all further Mt.Gox audio/visual client communications.

BitPay Business Solutions

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My withdrawal to Dwolla came through tonight. It looks like they are getting caught up.

Topic: [ANN] Mt.Gox announces its new Withdraw Center (Read 6276 times)