Topic: [ANN] Spondoolies-Tech - carrier grade, data center ready mining rigs - page 342. (Read 1260290 times)

did you tried a reboot ?

Question on SP10s:
I upgraded the firmware.  About 1/2 restarted mining.   The other 1/2 act like they cannot find the pool they are on (I checked and the pool settings have not changed).
Any idea why that would happen? 

I'm not. Learnt a new word.

I'm not here to compete with you who is right or who isn't.
If you want to know then fine. There you go.


Just some of the recent replies.

"Please stop posting about your personal refund issue here. I wrote, very clearly, that the refund is being processed and when you should expect it.

Guy"

- Unfriendly, dismissive. It's not my "personal" issue but issue of the customer and issue of the company being unfair and inefficient in processing the refund (money).


"I'm too tired to get all the details at this hour. but it seems like a mistake. Please emails sales@ again.

Guy"

- Dismissive and abrupt. If you are too tired at the time then why are you on the forum and why are you replying at all.


Also I sent you a msg a week ago asking for some customer service contact number I could phone to ask about the refund. If there is any. Never got a reply.

These are just my opinions but...
I find such replies unprofessional. I don't think that the fact that it is a forum reply and not direct customer support reply by e-mail provides and excuse to be informal and unprofessional in communication. Regardless what customer types here (I'm not talking about trolls but customers).
Also, often when someone asks the question you reply that it is already explained somewhere in the thread. People don't have so much time to browse through hundreds of pages of forum to find the answer. Nice and professional way would be to either copy the answer or provide a link to the post. Sometimes when I read your replies here it looks like you are talking to some pub buddies not customers.



Thank you for apologizing and sorting this issue out.

Don't get embittered by it is my meagre advice.

Thank you.
Most of the negative posts are from trolls, not from people looking for refunds on preorders.
To be clear, I'm not calling ANY of our customers or prospect customers trolls. The trolls knows who they are.

With every new sale it's one more customer to look after. They probably get twice as many emails a day now than they did a month or two ago.

Imo the hardware and support is excellent, and the team knows what they are doing. Most of the negative posts in this thread are from people looking for refunds on preorders

We're increasing our staff, but finding good people takes time.

Guy

Wouldn't being overwhelmed with support requests be indicative of a problem with your hardware or staffing levels?

I'm sorry you feel that way. Can you post an example or two?

I do acknowledge that our support replies sometimes takes too long. We're overwhelmed with requests.

Guy

I wasn't replying to you.

To be honest, since about a month or two ago, I have found many of your replies in this thread to be very abrupt, dismissive or just unfriendly.

Fine then, next time if something is not right/fair, I will just patiently and obediently refer myself to the mercy of your half efficient e-mail support service.
Waiting few days for each response without any other option to communicate.
I apologise for bringing up the issue of the refund here. I shall not request my money here ever again.
This forum is only for people willing to give money (order your products) not asking it back.

Lovely,
Happy New Year

LOL, um Wissam PLEASE remove yourself from BTC mining, it will NEVER work out for you. This is a difficult game NOT meant for the weak of heart, nor mind

Yes just when someone bumped a lot of BTC on the exchange for sale and the price crashed by about $90 that happens to be the exact hour my refund was processed with in the 3-4 weeks time frame that I have been nagging for you to refund me. Yes that is diffidently not on purpose. How about I send you back the exact BTC you sent me then you refund me the USD that you owed me since it wasn't intended or planned I'm sure you wouldn't mind then? Send me your Wallet address so I can transfer to you.

I will tell you my bank details for which you can transfer my USD refund in once we arrange it.

Thanks.

Wissam,
I don't intend to argue or reply on your specific refund issue anymore.
I'll repeat my claim that it wasn't done on purpose.
I'll add that in your specific order, we took much more than extra mile.

Guy I have been telling you guys for a long time I needed my refund in BTC ASAP and you guys didn't do anything even though you had the funds. I can see using the block chain records that you had the BTC so you have no excuse. At worst you could have refunded by buying BTC with the USD that you wanted to refund me but because of what you did I lose nearly $2000 and you don't think you did anything wrong and you want to argue about that?

Indeed. I argue that I argued. 

You are right. Just cgminer upgrade to latest in Cons' git.

Don't argue with "customers" in public forums. It makes you look petty and cheapens the brand.

And this is relevant and contribute to the forum in what way ? Venting is important, but so is self restraint.
It wasn't done on purpose, despite what you may believe.

Guy

Is there a changelog for the sp10 software upgrade 1.5.6?