Please bear with me for a bit, folks. DigitalOcean, in their infinite wisdom, decided that I may not be who I say I am and asked me to verify my identity, so after I filled out their form, they shut off my servers pending a scan of my ID. I have sent that to them and am waiting to hear back. I don't understand why all of a sudden they treat me this way, I've always had nothing but pleasant conversations with their support staff.
Ew, DigitalOcean is bad!
I've had really good experiences with them, up until tonight.. They responded to me really fast, though, and the pool is back up and running. I understand the need to verify clients identities, especially when their server hardware is being used in a manner such as this, but the way they did it, ewww. Here's exactly what happened... A few days ago, I opened a support ticket to inquire about billing, because I knew I'd be late with my payment for this month. They responded, letting me know it's ok, and just let them know the date of my payment, etc, so I did.. Tonight, I go log in just to check and make sure there's no big evil billing warnings or anything, and get stuck on a page that's telling me I must verify my identity, so I punch in my info. A few minutes later, as I'm working on one of the servers via SSH, it stops responding, so I knew something was up. I try to log into my panel and it's telling me my account is blocked due to a billing issue. So I go into the support page and see a ticket telling me "thanks for sending my identity information, we also need a scan of your ID" and to email it to them. I figured since they shut me off because of the ID thing they surely wouldn't turn me back on while my account is past due, but not long after I sent them a photo of my ID, bam, they turned it back on and just reminded me of my bill. I'd say that's a little bit above and beyond expectations, to say the least. So, I've got to give them props for that! The shutdown did murder the DB in one of my other pools, though...
Anyway, you guys get your butts back to
http://tesla.fedaykin.us and mine! :b
