Thanks for your response. I have issued several refunds and may make an exception in this case, but I can't keep offering refunds what for a bug that I can't actually do anything about at present.
I have responded to most of the Tweets I've seen as well as emails. The issue I have is I can't issue refunds until the bug is solved. My developer is currently busy with work and I haven't been able to address it. Email verification has been disabled for the moment.
I have 200+ complains which means around 0.1-1% of my users - which while small, is significant.
I think you'd rather hear that the bug is solved than hear you are getting a refund, surely? Any refunds I offer come with the understanding that you use the faucets at your own risk! Saving satoshi is an option, but certainly not recommended. I recommend regular, small cashouts.