As I said before, this is a brand and not ICO project, I don't understand why are you still talking about a team ! busy or not busy. This is a trading service, we shouldn't care about what's happening behind the scenes, we are customers and not investors. I care only about their service. need report about bugs, put an option for it on the website and let users report each bug they face.
You have a point, but what I want to clarify why I always talked about the team is that they are the one who will find solution in every problem we've meet. I don't think so that there is no people behind this activity, besides we have different perspective or understanding, so better respect our words and ideas same as what I did to yours.
Did hear people talking about team when they talk about exchange like Bittrex !! it's brand! final product and service, we talk about employee, support service, the platform in term of coding is usually made by a programming company etc. It's different from ICO project, when we talk about team, because there are number of people that don't have money join together to make a company and product and they ask for money from investors as investment, those investors need to make community to support the project and be in contact with the team because they invested their money in it, they are not customers.
In our case, we are customers, who cares if they are busy or not, we only know the support service which is responsible for receiving customers complains and the only job it does.
I don't disrespect anybody, I just make the things right, so people stop confusing between ICO project and final product and company, between customer and investor.