My, my, my, glad I found this thread.
I trusted them and used them for the first time today, and they are scamming me. It's literally taking place right now and started a little while ago when I requested cancellation of an unpaid order after four hours and return of my Bitcoin. I'm an unemployed and disabled person and do not need this kind of thing they have done and are doing. Here are the details:
https://bitcointalksearch.org/topic/i-was-just-scammed-by-bitquickco-1970371
Topic: [ANN]BitQuick.co- Fastest method on the market of converting FIAT <--> BTC!! - page 2. (Read 43844 times)
June 16, 2017, 06:01:30 PM
June 15, 2017, 03:49:58 PM
Ive made a couple sales on here and have been happy
I just want to confirm it's safe to sell coins on here and not illegal or anything? ethics first!
I just want to confirm it's safe to sell coins on here and not illegal or anything? ethics first!
February 09, 2017, 03:29:28 AM
Hello.
I bought $400 worth of BTC form BitQuick.co and have not received my coins for 2 days already.
First of all, I made a mistake and paid via Well Fargo Sure pay instead of doing a cash deposit. I understand my part of mistake but look what they did. First they told me that since I have not done a cash deposit, I will have to wait until the seller confirms that the fund are cleared on their end. So, I replied to them and said that Wells Fargo Sure Pay is pretty much instant and they should have their money already sitting in their Wells Fargo account. Now, they told me that I need to upload a picture of myself holding my ID and a paper reading "For BitQuick.co Bticoins. No refunds. I did this of course. After this, they never got back to me so I ended up sending them several emails asking for my BTC. Guess what. I have not anything from them so far. What I did is that I called the company that owns BitQuick and asked for help. The guys was very nice and said that he can take my email address and "text or call", in his words, to the BitQuick support folks to help me out. But look at that. I didn't receive any emails of any sort from BitQuick.
I'm just sitting here waiting for my BTC which doesn't seem like is coming to my BTC wallet anytime soon.
This is ridiculous and extremely unprofessional behavior.
I just sent them another email telling that I will call my bank and will file a dispute if they don't release my BTC by the end of today.
This is just absurd.
I bought $400 worth of BTC form BitQuick.co and have not received my coins for 2 days already.
First of all, I made a mistake and paid via Well Fargo Sure pay instead of doing a cash deposit. I understand my part of mistake but look what they did. First they told me that since I have not done a cash deposit, I will have to wait until the seller confirms that the fund are cleared on their end. So, I replied to them and said that Wells Fargo Sure Pay is pretty much instant and they should have their money already sitting in their Wells Fargo account. Now, they told me that I need to upload a picture of myself holding my ID and a paper reading "For BitQuick.co Bticoins. No refunds. I did this of course. After this, they never got back to me so I ended up sending them several emails asking for my BTC. Guess what. I have not anything from them so far. What I did is that I called the company that owns BitQuick and asked for help. The guys was very nice and said that he can take my email address and "text or call", in his words, to the BitQuick support folks to help me out. But look at that. I didn't receive any emails of any sort from BitQuick.
I'm just sitting here waiting for my BTC which doesn't seem like is coming to my BTC wallet anytime soon.
This is ridiculous and extremely unprofessional behavior.
I just sent them another email telling that I will call my bank and will file a dispute if they don't release my BTC by the end of today.
This is just absurd.
February 03, 2017, 12:49:11 PM
Follow up of my previous posting.
I emailed Bitquick about their ID policies. I just want to know how it works so I can be prepared.
6 days later they answered that they would ask for an ID after I had made a purchase.
This is after the seller has you deposit. A smart business would ask for an ID when placing a hold.
This procedure allows Bit quick to state your ID as Invalid and allows Bitquick to keep your funds.
Yesterday (02/02/2017) I attempted a small buy transaction thru Bitquick.
I found that I could only purchase .250194 Bitcoin no matter what amount I put in, as I tried 5 times to purchase amounts up to .2650
bitcoin. Bitcoin provided a name and a Bank Account for the same seller every time. I finally decide to accept the amount they were allowing me to purchase. I drove to a Local Credit Union and the teller said the account of the seller was invalid. I had to drive 30 miles round trip to the Credit Union so I am out on the gas with nothing to show for my efforts.
I wrote Bitquick about the invalid account number and also ask about why I was limited to .250194 Bitcoin.
A Chad answered back that same evening apologizing but did not provide an answer to my question about the limited purchase ability.
I sent another email the same evening asking about the low limits with no answer as of this writing.
This type of information should be listed on the web site so customers would be informed before they do business with Bitquick.
I see this refusal to answer direct questions as a lack of professional courtesy.
I will not be able to recommend Bitquick until I have several successful transactions.
At this time I do not trust them.
I emailed Bitquick about their ID policies. I just want to know how it works so I can be prepared.
6 days later they answered that they would ask for an ID after I had made a purchase.
This is after the seller has you deposit. A smart business would ask for an ID when placing a hold.
This procedure allows Bit quick to state your ID as Invalid and allows Bitquick to keep your funds.
Yesterday (02/02/2017) I attempted a small buy transaction thru Bitquick.
I found that I could only purchase .250194 Bitcoin no matter what amount I put in, as I tried 5 times to purchase amounts up to .2650
bitcoin. Bitcoin provided a name and a Bank Account for the same seller every time. I finally decide to accept the amount they were allowing me to purchase. I drove to a Local Credit Union and the teller said the account of the seller was invalid. I had to drive 30 miles round trip to the Credit Union so I am out on the gas with nothing to show for my efforts.
I wrote Bitquick about the invalid account number and also ask about why I was limited to .250194 Bitcoin.
A Chad answered back that same evening apologizing but did not provide an answer to my question about the limited purchase ability.
I sent another email the same evening asking about the low limits with no answer as of this writing.
This type of information should be listed on the web site so customers would be informed before they do business with Bitquick.
I see this refusal to answer direct questions as a lack of professional courtesy.
I will not be able to recommend Bitquick until I have several successful transactions.
At this time I do not trust them.
January 26, 2017, 01:20:04 PM
I am Not impressed with the Quality of the Customer Service as it is non-existent from my experience.
And yes I used [email protected] for the attempted contact.
Previous poster stated that his email to Bitquick Customer Service was answered in 1 hour.
I sent an email with several questions 2 days ago that has never been answered. IMO they trashed the email.
I ask how the request for ID was implemented and how is it triggered. (Does one upload or email a scanned copy of DL or is a camera required?) This is not explained on the web pages. I want to know how it works before I send money as I do not have a web cam. I have no problem providing an ID.
I do not like the fact that after the seller has your funds, Bitquick then for some unknown reason decides to ask for ID. This ID check should be upfront before one send his money, because if Bitquik decides to reject ones ID, then if that person does not have what is required to provide the ID (like having a web cam) then Bitquick is going to profit highly by keeping your coins which is an illegal criminal act.
I also ask:
On your web site where you have Banks and Credit Unions listed that provide the Co-op shared network services. There are quotes under each type of bank that states different amounts of Bitcoin value for a particular Bank.
I do not understand the relevance as on the previous screen I can already see how much Bitcoin my money will buy.
Could you explain the relevance?
Honest concise answers are all anyone could ask for but I got nada.
Why does anyone attempt to get answers to their questions multiply times when one attempt should be all that is required from any Honest upstanding Business.
It boils down to very bad Customer Relations and without the customers you are out of business. Some people just do not understand the concept. All aspects of a businesses policies should be published for all to see before they decide to do business with any company. It is called full disclosure.
Looks like they do not want the 2% Commission they could make from my Bitcoin buys.
And yes I used [email protected] for the attempted contact.
Previous poster stated that his email to Bitquick Customer Service was answered in 1 hour.
I sent an email with several questions 2 days ago that has never been answered. IMO they trashed the email.
I ask how the request for ID was implemented and how is it triggered. (Does one upload or email a scanned copy of DL or is a camera required?) This is not explained on the web pages. I want to know how it works before I send money as I do not have a web cam. I have no problem providing an ID.
I do not like the fact that after the seller has your funds, Bitquick then for some unknown reason decides to ask for ID. This ID check should be upfront before one send his money, because if Bitquik decides to reject ones ID, then if that person does not have what is required to provide the ID (like having a web cam) then Bitquick is going to profit highly by keeping your coins which is an illegal criminal act.
I also ask:
On your web site where you have Banks and Credit Unions listed that provide the Co-op shared network services. There are quotes under each type of bank that states different amounts of Bitcoin value for a particular Bank.
I do not understand the relevance as on the previous screen I can already see how much Bitcoin my money will buy.
Could you explain the relevance?
Honest concise answers are all anyone could ask for but I got nada.
Why does anyone attempt to get answers to their questions multiply times when one attempt should be all that is required from any Honest upstanding Business.
It boils down to very bad Customer Relations and without the customers you are out of business. Some people just do not understand the concept. All aspects of a businesses policies should be published for all to see before they decide to do business with any company. It is called full disclosure.
Looks like they do not want the 2% Commission they could make from my Bitcoin buys.
December 09, 2016, 03:56:00 PM
Wow , after that many reviews and after that many exchanges between fiat and bitcoin people still can have this kind of problems.
I mean how could we know if the problem is with bitquick or with the payment processor where you put the Money , maybe they are the ones that you have to check with if the Money is sent or not. Nevertheless , I am sure someone from bitquick will shine light upon this subject.
I mean how could we know if the problem is with bitquick or with the payment processor where you put the Money , maybe they are the ones that you have to check with if the Money is sent or not. Nevertheless , I am sure someone from bitquick will shine light upon this subject.
December 02, 2016, 08:21:54 PM
I was scammed for a total of $1,085 by bitquick in one day.....
Proof:
Earlier today their support closed my escrow on all 3 of those orders, claiming that I did not make the payment. They then proceeded to state that the images are clearly manipulated, when they are in fact quite obviously not.
They are now avoiding my emails and not responding.
DO NOT USE THIS SITE, THEY WILL TRY TO STEAL FROM YOU
Proof:
Earlier today their support closed my escrow on all 3 of those orders, claiming that I did not make the payment. They then proceeded to state that the images are clearly manipulated, when they are in fact quite obviously not.
They are now avoiding my emails and not responding.
DO NOT USE THIS SITE, THEY WILL TRY TO STEAL FROM YOU
That is hardly proof of anything.
Do you have more screen shots of the trades on their site & more deposits?
December 02, 2016, 01:34:03 PM
I was scammed for a total of $1,085 by bitquick in one day.....
Proof: http://imgur.com/a/Gc6rt
Earlier today their support closed my escrow on all 3 of those orders, claiming that I did not make the payment. They then proceeded to state that the images are clearly manipulated, when they are in fact quite obviously not.
They are now avoiding my emails and not responding.
DO NOT USE THIS SITE, THEY WILL TRY TO STEAL FROM YOU
Proof: http://imgur.com/a/Gc6rt
Earlier today their support closed my escrow on all 3 of those orders, claiming that I did not make the payment. They then proceeded to state that the images are clearly manipulated, when they are in fact quite obviously not.
They are now avoiding my emails and not responding.
DO NOT USE THIS SITE, THEY WILL TRY TO STEAL FROM YOU
September 20, 2016, 04:45:45 AM
Good service you have there but from the look of it when I visited the site, its mostly inclined towards US citizens alone and not for everybody...
September 16, 2016, 03:57:17 PM
I'm a new user...trying to buy bitcoin, but Bitquick doesn't recognize my 10-digit US telephone number.
How/what format am I supposed to use to enter it? 0000000000, or 000-000-0000, or...what ?
And, is "111" the correct country code for the USA?
Thanks in advance for your help!
How/what format am I supposed to use to enter it? 0000000000, or 000-000-0000, or...what ?
And, is "111" the correct country code for the USA?
Thanks in advance for your help!
Hello,
The correct format is as follows: Country Code, followed by your 10 digit phone number. An example would be 10000000000.
Best,
Chad
BitQuick Support
September 16, 2016, 11:21:25 AM
How/what format am I supposed to use to enter it? 0000000000, or 000-000-0000, or...what ?
(xxx)xxx-xxxx perhaps.
And, is "111" the correct country code for the USA?
+1
September 16, 2016, 10:28:38 AM
I'm a new user...trying to buy bitcoin, but Bitquick doesn't recognize my 10-digit US telephone number.
How/what format am I supposed to use to enter it? 0000000000, or 000-000-0000, or...what ?
And, is "111" the correct country code for the USA?
Thanks in advance for your help!
How/what format am I supposed to use to enter it? 0000000000, or 000-000-0000, or...what ?
And, is "111" the correct country code for the USA?
Thanks in advance for your help!
June 21, 2016, 04:03:38 PM
BITQUICK.CO HAVE STOLEN $1,511.96 FROM ME
At the very least, they've mismanaged my deposit and are now ignoring my inquiries.
After several successful buys through their service, today I deposited $1511.96 into an account at a Credit Union Branch. Upon placing the hold, I didn't receive the email but the site confirmed my hold...this has happened before and "support" had me just email in the pic of the deposit receipt and explained that "they were sorry but the system just didn't send out my email this time."
I did that this time. I deposited the $1,511.96 into a seller's account as instructed and emailed the receipt in. Hours later I hadn't received confirmation of them even getting my email, so I inquired. Heard NOTHING back. Inquired again...this time, "support" asks, "we're sorry, we don't have any record of a hold placed from your email today...which email did you use?"
No big deal, this is EXACTLY what happened last time and I just gave them the info on who's account I deposited into, the amount, etc. and they were able to quickly find my order and payout my BTC. NOT THIS TIME. I responded with said information and hours have gone by now with no response.
I've sent multiple emails and they have been ignoring me for hours. I'm not sure what to do here, not sure who to call. They, of course, don't have a customer service number. I've tried calling Athena Bitcoin but their "support" number no long works.
I really don't want to lose $1,500 today...any advice?
At the very least, they've mismanaged my deposit and are now ignoring my inquiries.
After several successful buys through their service, today I deposited $1511.96 into an account at a Credit Union Branch. Upon placing the hold, I didn't receive the email but the site confirmed my hold...this has happened before and "support" had me just email in the pic of the deposit receipt and explained that "they were sorry but the system just didn't send out my email this time."
I did that this time. I deposited the $1,511.96 into a seller's account as instructed and emailed the receipt in. Hours later I hadn't received confirmation of them even getting my email, so I inquired. Heard NOTHING back. Inquired again...this time, "support" asks, "we're sorry, we don't have any record of a hold placed from your email today...which email did you use?"
No big deal, this is EXACTLY what happened last time and I just gave them the info on who's account I deposited into, the amount, etc. and they were able to quickly find my order and payout my BTC. NOT THIS TIME. I responded with said information and hours have gone by now with no response.
I've sent multiple emails and they have been ignoring me for hours. I'm not sure what to do here, not sure who to call. They, of course, don't have a customer service number. I've tried calling Athena Bitcoin but their "support" number no long works.
I really don't want to lose $1,500 today...any advice?
We apologize for taking a bit longer than expected to get back to you! We did end up responding about two hours later, and are just waiting on a bitcoin address to send your coins to. Although it may sometimes seem like there's nobody on the other end, we always diligently read and respond to each inquiry in the fastest manner possible. If you sent an email and haven't heard from us yet, you can rest assured that you'll be receiving a response soon. Once you provide a valid address for us to send the coins to, we will be able to process your order without a fee.
June 20, 2016, 08:31:38 PM
BITQUICK.CO HAVE STOLEN $1,511.96 FROM ME
At the very least, they've mismanaged my deposit and are now ignoring my inquiries.
After several successful buys through their service, today I deposited $1511.96 into an account at a Credit Union Branch. Upon placing the hold, I didn't receive the email but the site confirmed my hold...this has happened before and "support" had me just email in the pic of the deposit receipt and explained that "they were sorry but the system just didn't send out my email this time."
I did that this time. I deposited the $1,511.96 into a seller's account as instructed and emailed the receipt in. Hours later I hadn't received confirmation of them even getting my email, so I inquired. Heard NOTHING back. Inquired again...this time, "support" asks, "we're sorry, we don't have any record of a hold placed from your email today...which email did you use?"
No big deal, this is EXACTLY what happened last time and I just gave them the info on who's account I deposited into, the amount, etc. and they were able to quickly find my order and payout my BTC. NOT THIS TIME. I responded with said information and hours have gone by now with no response.
I've sent multiple emails and they have been ignoring me for hours. I'm not sure what to do here, not sure who to call. They, of course, don't have a customer service number. I've tried calling Athena Bitcoin but their "support" number no long works.
I really don't want to lose $1,500 today...any advice?
At the very least, they've mismanaged my deposit and are now ignoring my inquiries.
After several successful buys through their service, today I deposited $1511.96 into an account at a Credit Union Branch. Upon placing the hold, I didn't receive the email but the site confirmed my hold...this has happened before and "support" had me just email in the pic of the deposit receipt and explained that "they were sorry but the system just didn't send out my email this time."
I did that this time. I deposited the $1,511.96 into a seller's account as instructed and emailed the receipt in. Hours later I hadn't received confirmation of them even getting my email, so I inquired. Heard NOTHING back. Inquired again...this time, "support" asks, "we're sorry, we don't have any record of a hold placed from your email today...which email did you use?"
No big deal, this is EXACTLY what happened last time and I just gave them the info on who's account I deposited into, the amount, etc. and they were able to quickly find my order and payout my BTC. NOT THIS TIME. I responded with said information and hours have gone by now with no response.
I've sent multiple emails and they have been ignoring me for hours. I'm not sure what to do here, not sure who to call. They, of course, don't have a customer service number. I've tried calling Athena Bitcoin but their "support" number no long works.
I really don't want to lose $1,500 today...any advice?
Do you still have all your receipts and maybe any screenshots?
Not saying to post them here.
Have you provided them to their support? I haven't used Bitquick since they were bought by that Athans company.
June 20, 2016, 08:01:23 PM
BITQUICK.CO HAVE STOLEN $1,511.96 FROM ME
At the very least, they've mismanaged my deposit and are now ignoring my inquiries.
After several successful buys through their service, today I deposited $1511.96 into an account at a Credit Union Branch. Upon placing the hold, I didn't receive the email but the site confirmed my hold...this has happened before and "support" had me just email in the pic of the deposit receipt and explained that "they were sorry but the system just didn't send out my email this time."
I did that this time. I deposited the $1,511.96 into a seller's account as instructed and emailed the receipt in. Hours later I hadn't received confirmation of them even getting my email, so I inquired. Heard NOTHING back. Inquired again...this time, "support" asks, "we're sorry, we don't have any record of a hold placed from your email today...which email did you use?"
No big deal, this is EXACTLY what happened last time and I just gave them the info on who's account I deposited into, the amount, etc. and they were able to quickly find my order and payout my BTC. NOT THIS TIME. I responded with said information and hours have gone by now with no response.
I've sent multiple emails and they have been ignoring me for hours. I'm not sure what to do here, not sure who to call. They, of course, don't have a customer service number. I've tried calling Athena Bitcoin but their "support" number no long works.
I really don't want to lose $1,500 today...any advice?
At the very least, they've mismanaged my deposit and are now ignoring my inquiries.
After several successful buys through their service, today I deposited $1511.96 into an account at a Credit Union Branch. Upon placing the hold, I didn't receive the email but the site confirmed my hold...this has happened before and "support" had me just email in the pic of the deposit receipt and explained that "they were sorry but the system just didn't send out my email this time."
I did that this time. I deposited the $1,511.96 into a seller's account as instructed and emailed the receipt in. Hours later I hadn't received confirmation of them even getting my email, so I inquired. Heard NOTHING back. Inquired again...this time, "support" asks, "we're sorry, we don't have any record of a hold placed from your email today...which email did you use?"
No big deal, this is EXACTLY what happened last time and I just gave them the info on who's account I deposited into, the amount, etc. and they were able to quickly find my order and payout my BTC. NOT THIS TIME. I responded with said information and hours have gone by now with no response.
I've sent multiple emails and they have been ignoring me for hours. I'm not sure what to do here, not sure who to call. They, of course, don't have a customer service number. I've tried calling Athena Bitcoin but their "support" number no long works.
I really don't want to lose $1,500 today...any advice?
June 06, 2016, 02:10:09 PM
Altquick still dead
June 06, 2016, 01:17:58 PM
They are back.
Quote
Dear BitQuick.co user,
I, along with the entire BitQuick team, are happy to announce that BitQuick will be restoring full service on June 6th, today!
Is buying open?
Yes! If you have a verified phone number, or ID, you will remain verified, and continue enjoying the same expedient service you expect.
BitQuick will return to the same state it was in right before our downtime, with improved security and platform availability. This comes after weeks of intense code audits and architecture overhauling that will lead to an ever faster browsing experience.
In addition, Athena Bitcoin Inc. has taken ownership of BitQuick.co. This will give BitQuick further access to the resources we need to continue growing, and improving the service you've grown to know and love. Not only is the BitQuick brand here to stay, but so is the team (Jad and Chad) as well as our vision.
We're sure you may have additional questions about the acquisition, the improved security of the platform, and BitQuick's future plans. Check out our FAQ page here: https://www.bitquick.co/blog/bitquick-details
The BitQuick team sincerely appreciates your patience and loyalty, and we're looking forward to serving you once again! We can't wait to pick back up right where we left off.
Questions? Concerns? Email [email protected] or respond directly to this email.
Thank you for your time,
Jad Mubaslat
Founder of BitQuick
I, along with the entire BitQuick team, are happy to announce that BitQuick will be restoring full service on June 6th, today!
Is buying open?
Yes! If you have a verified phone number, or ID, you will remain verified, and continue enjoying the same expedient service you expect.
BitQuick will return to the same state it was in right before our downtime, with improved security and platform availability. This comes after weeks of intense code audits and architecture overhauling that will lead to an ever faster browsing experience.
In addition, Athena Bitcoin Inc. has taken ownership of BitQuick.co. This will give BitQuick further access to the resources we need to continue growing, and improving the service you've grown to know and love. Not only is the BitQuick brand here to stay, but so is the team (Jad and Chad) as well as our vision.
We're sure you may have additional questions about the acquisition, the improved security of the platform, and BitQuick's future plans. Check out our FAQ page here: https://www.bitquick.co/blog/bitquick-details
The BitQuick team sincerely appreciates your patience and loyalty, and we're looking forward to serving you once again! We can't wait to pick back up right where we left off.
Questions? Concerns? Email [email protected] or respond directly to this email.
Thank you for your time,
Jad Mubaslat
Founder of BitQuick
May 14, 2016, 12:41:00 AM
I never lost money with them. I used them for a while. Hopefully they will be back stronger than ever.
April 27, 2016, 04:07:19 PM
Guess the hack was pretty bad, they are still cleaning up. Good service, I will still use it!
Quote
Dear BitQuick.co user,
I just wanted to provide all of you with a quick update. Unfortunately we have missed our initial deadline of a 4 week return. We are taking care of some things internally, in addition to platform security, before we launch again. I do not have an exact estimate for our return, but wholeheartedly expect a return sometime during the month of May.
The BitQuick team sincerely appreciates the patience and loyalty you all have shown while we go through these times.
Thank you for your time,
Jad Mubaslat
CEO/Founder of BitQuick
I just wanted to provide all of you with a quick update. Unfortunately we have missed our initial deadline of a 4 week return. We are taking care of some things internally, in addition to platform security, before we launch again. I do not have an exact estimate for our return, but wholeheartedly expect a return sometime during the month of May.
The BitQuick team sincerely appreciates the patience and loyalty you all have shown while we go through these times.
Thank you for your time,
Jad Mubaslat
CEO/Founder of BitQuick
March 21, 2016, 10:09:35 PM
Quote
BitQuick.co is still down. Please read below.
March, 17 2016 - 10:24 AM EST
When BitQuick was first founded back in August, 2013 it was founded with the intention to make Bitcoin trading safer and simpler. Through the years, we have always put customer security as our top priority. In February, 2014 we were the first US trading platform to implement proof of reserves following the Mt. Gox incident. 2015 up through now has seen incredible growth; BitQuick reached $1.5M 30 day trailing volume just last week, 15x where we were in January, 2015. This would not have been possible without our loyal and supportive customer base.
On Monday, March 14, 2016, our server fell victim to an attack that gave the attacker unauthorized administrative access. The breach was immediately noticed, and the server was shutdown to prevent any further damage. We are still performing a formal investigation to determine the attack vector, and specifically what information was obtained from the server. Due to additional security mechanisms in place, no funds were taken, and all ID’s (driver’s licenses, passports, etc.) and emails remain secured. Sellers were emailed withdrawal instructions Tuesday evening. All outstanding orders and withdrawals have been processed. Only 3% of all funds remain unclaimed. Support is still available at [email protected].
We have always provided our customers with the highest level of security and convenience, and we will not restore service until we are 100% confident we can continue to provide the same level of service that our customers are accustomed to, and deserve. This will occur once the investigation has been completed, the attack vector has been patched, and the rest of the source code has been audited for security. We estimate that this process could take anywhere from 2 to 4 weeks. An update will be issued to all BitQuick customers once the investigation has completed, and once service is restored.
Until then, we will continue working as hard as we can to restore safe service access. We really appreciate the support from everyone, and we will be back soon.
Jad Mubaslat & Chad Davis
March, 17 2016 - 10:24 AM EST
When BitQuick was first founded back in August, 2013 it was founded with the intention to make Bitcoin trading safer and simpler. Through the years, we have always put customer security as our top priority. In February, 2014 we were the first US trading platform to implement proof of reserves following the Mt. Gox incident. 2015 up through now has seen incredible growth; BitQuick reached $1.5M 30 day trailing volume just last week, 15x where we were in January, 2015. This would not have been possible without our loyal and supportive customer base.
On Monday, March 14, 2016, our server fell victim to an attack that gave the attacker unauthorized administrative access. The breach was immediately noticed, and the server was shutdown to prevent any further damage. We are still performing a formal investigation to determine the attack vector, and specifically what information was obtained from the server. Due to additional security mechanisms in place, no funds were taken, and all ID’s (driver’s licenses, passports, etc.) and emails remain secured. Sellers were emailed withdrawal instructions Tuesday evening. All outstanding orders and withdrawals have been processed. Only 3% of all funds remain unclaimed. Support is still available at [email protected].
We have always provided our customers with the highest level of security and convenience, and we will not restore service until we are 100% confident we can continue to provide the same level of service that our customers are accustomed to, and deserve. This will occur once the investigation has been completed, the attack vector has been patched, and the rest of the source code has been audited for security. We estimate that this process could take anywhere from 2 to 4 weeks. An update will be issued to all BitQuick customers once the investigation has completed, and once service is restored.
Until then, we will continue working as hard as we can to restore safe service access. We really appreciate the support from everyone, and we will be back soon.
Jad Mubaslat & Chad Davis
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