Would one of the Poloniex admins care to explain why GRC has been frozen for well over a week, while no information is being provided whatsoever (literally nothing, it just got frozen without any kind of notice) and support tickets are getting closed without a response?
All of this seems very worrisome to me.
- You can't just freeze a coin without explanation
- You can't keep a coin frozen for over a week for any reason at all
- You can't just close support tickets of your users without response
Effectively you are making your users the victim of whatever situation is going on, and by any standard that's just wrong.
So far, I have opened 2 support tickets, both of which got closed without response. At this stage I simply have no faith left in Poloniex and will simply be pulling out all of my coins and put them at exchanges that do respect their users. I'll still be following this matter closely and I'm more than willing to give you the benefit of the doubt in case you set this matter straight. In case you do nothing, I'll consider it my responsibility to spread awareness about these malicious practices, because this is just wrong.
Update:
- Still no response to my support ticket
- GRC market is *still* frozen
- Yesterday on IRC, admins said they would get it fixed the same day. They also said they would be providing status updates (since the market was frozen, not a single bit of information was published). The outcome: nada, nothing. Market is still frozen, no status update(s) have been provided, everything is still just dead in the water.
It seems clear that Poloniex is not taking its users seriously at all, even after many attempts to get through to them. Shame on you, Poloniex.
Yesterday in another topic a Poloniex admin said it would be resolved the same day. Guess what.. Still frozen. One heck of a way of throwing away reputation, Poloniex.
Yet another follow-up:
12 days and counting. Still frozen.
I did finally get a response to my support ticket (after almost a week). And it's the most pathetic response I've ever seen:
Generally, markets can be frozen for a variety of reasons. Oftentimes at the dev's request. The GRC Wallet is running, but we are having difficulties getting it to sync. There is no need to worry about the safety of your coin just because a market is frozen. During this time, no transactions will happen. When the market resumes, transactions might go through on their own, or you might have to ask for assistance
1.
"there is no need to worry about the safety of your coin just because a market is frozen"What the hell? You lock me out of my fund for 12 days and I do not need to worry? Obviously I do need to worry, because you are clearly very incompetent.
2. It's not even only about the safety of my coins. It's not like Poloniex is the only market that trades this coin. In the meanwhile, trading continues on other markets while I'm not able to touch my funds at all, FOR TWELVE DAYS (which is a lifetime in crypto)
3.
When the market resumes, transactions might go through on their own, or you might have to ask for assistance"When the market resumes, it might work, or it might not". Really? Yeah I surely could not have figured that one out myself.
This is so utterly ridiculous that I'm having trouble finding the right words for it. Unprofessional and incompetent don't quite cut it.
I don't want anyone else to lose their coins.
