I have had an ongoing issue with Crypterium for almost a month now, and have been blocked on Telegram, Twitter etc. when trying to get an update on my issue. On December 12th, 2021 I had purchased $250 of BTC in Crypterium on their iPhone app as I have done many times before. When I attempted about an hour later to withdraw my funds to an external wallet, I received a generic error message. I contact Crypterium who asked to see a screenshot, then told me they would be escalating this to the "appropriate department". I enquired further as to what the issue was and they simply said a technical problem and signed off. About a week later I hadn't heard anything back from them, and had tried to withdraw the BTC from their online platform as well, received the same generic error message telling me to contact support. I have also tried to exchange it to another currency which I can do, but still can't send to any external wallet or even another user. I also cannot cash it out to my debit card or bank account. Fast forward to January 6th, 2022 and I still haven't heard from them even after following up numerous times and still can't withdraw my crypto. Any suggestions on what or how to proceed?
Proof of Blocking on Twitter:
https://i.imgur.com/ec9mlYa.pngError Message with Network Requests:
https://i.imgur.com/GtTfioE.jpgError Message on iPhone:
https://i.imgur.com/hFxb0of.pngTicket Number 250685
Hello, accept our apologies for the inconvenience caused. I will forward your ticket number to the appropriate department and you will recieve a reply as soon as possible form our support team ok.
Awesome the same response on a different platform.
Because that is the only answer that i can give to you. Our team is working on your case and you will receive a reply shortly.
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