When purchasing with cryptocurrencies it can take up to 72 hrs, but normally they confirm within 48 hrs. PayPal deposits, on the other hand, are verified and approved immediately.
If you see that your transaction is still pending after this period, you can send en email to our team at [email protected] and they’ll assist you. Please include the following information when sending an email to support:
- Email the account is set up with
- Blockchain Tx hash
- Amount sent
And please rest assured that ALL transactions are recorded. They just sometimes require manual transaction matching and clearance and this sometimes takes longer than we would like. Thank you for your patience with and support of Nauticus!