I recently had a very nasty experience with the
https://bitcoinexchangeltd.comI placed an order to sell BTC expecting this to be honoured at the advertised rate on their order form or at least something approaching this.
A day after receiving my BTC the trade still hadn't happened.
I tried emailing and phoning them but no response.
Eventually their chat box popped up so I used that to query what was up. I was told:
- They hadn't responded because it was an unannounced company holiday (in the middle of a standard UK working week ?!?)
- That my BTC couldn't be refunded without them taking a loss because the rate had since dropped - which of course is nonsense since it would be cheaper to buy back
I said fine, then credit me the funds for which it was traded less your fees. This they refused to do, offering a lower price instead. Initially I refused insisting on the refund. Then they said they could pay me a better rate if I sent them more BTC. Which I refused.
Finally in exasperation I agreed to the lower rate offered. At which point they promptly withdrew their offer claiming the market rate had changed. I queried if in fact my BTC had been traded, because if they had what would it matter where the rate was subsequently and if they hadn't why not issue me the refund as requested? This they refused to answer.
They then offered me an even lower rate which they again withdrew the moment I accepted and promptly closed down both their chat and support boxes.
So now they have my BTC and I still have nothing.
It seems very much as if they have no intention whatsoever of refunding my BTC or paying me for them.
They claim to be partners of BTC-e and Bitstamp. I'm now checking if this is the case.
Unless I get my BTC soon, or the offered cash payment credited I'll have no option but to conclude they are indeed a complete scam - in which case I'll be reporting them to Action Fraud with the police.
I'll keep you updated here as to what happens.